TrustRadius Insights for Brex are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users of Brex have found it to be a suitable corporate credit card solution, particularly for non-US founders. They appreciate the ability to track spending and collect rewards through Brex, which serves as their main credit card provider. One valuable feature that users often praise is the ability to create corporate virtual cards for different departments and company leaders. This allows for greater flexibility in expense management and provides an extra layer of security. In addition, Brex's user interface is highly regarded for being tech-friendly and more appealing compared to traditional banks. Its intuitive design makes it easy for employees at various levels, including Directors and above, to adopt Brex as their standard credit card service.
One key problem that Brex solves is the mapping of accounting and GL accounts for easier expense tracking and reimbursement processes. By using Brex Cash and credit cards for day-to-day business operations, users can streamline their financial reporting and ensure accurate allocation of expenses. Another advantage of using Brex is its higher credit limit compared to other banks and cards. This makes it a preferred choice for users, as they can make larger purchases without worrying about hitting their credit limits.
Another problem that Brex addresses is the need for individuals to use personal credit cards and submit reimbursement requests. With Brex Cards, employees can eliminate this hassle, as all their business expenses are managed directly through the corporate account. This not only simplifies the expense reporting process but also ensures compliance with company policies.
Brex is widely used by organizations to manage recurring charges, book travel, and process invoices from small vendors. Users appreciate the improved rewards offered by Brex for credit card transactions and find the interface simple to use when viewing charges. Moreover, the availability of both physical and virtual cards adds flexibility to expense management, allowing users to choose the most suitable option for different types of transactions.
Overall, the adoption of Brex has facilitated the expansion of credit card programs within organizations by replacing previous credit cards and enabling new departments and individuals to benefit from the service. Users have also praised Brex for its intuitive UI, which simplifies the process of adding receipts and associating them with recorded charges. With its comprehensive features and user-friendly interface, Brex has quickly become an integral part of many organizations' operations portfolio.
We use Brex for reimbursements, company cards and some of our transactions with contractors and other vendors. The finance team also uses for general money and expense management.
Pros
Reimbursements
Company cards
Paying vendors
Cons
Could be easier to track team usage
Could be easier to submit reimbursements
Likelihood to Recommend
Overall Brex is pretty user friendly. I like having the virtual cards we can set up for various team members to pay for things and easily track their spend. It's also good for submitting reimbursements for purchases and milage if needed.
Digital cards given to multiple people across the org to use them for their respective spends -Tracking done by the Finance team -Same platform is used to communicate about the spends.
Pros
UI / UX is pretty intuitive.
Pretty easy to figure things out within the platform.
Ease of use of a card.
Simple to add or create a new card.
Communication within is great.
Cons
Flagging of suspicious spends if they are out of the range that is usually used.
Likelihood to Recommend
Spend Management is great; besides that, it's an extremely user-friendly platform. We do not really need a lot of support when using the platform.
We needed a corporate credit card that we could get as non-US founders and found Brex to be the right solution. We use Brex as our main credit card provider. More specifically, we use Brex to track our spending and collect rewards. We are also using the rewards that they're offering.
Pros
Cashback
Support
Rewards
Cons
Mobile support
Blocking transactions
Card delivery
Likelihood to Recommend
Very well suited for founders who are building companies in the US but are not US citizens. Works like a charm for start-ups who are looking for a cutting-edge product and not an outdated bank! Small-medium teams.
Not well suited for those who are used to traditional banking and prefer in-person interaction or over the phone.
Brex makes it easy for us to create corporate virtual cards for various departments and company leaders. It's easy to search transactions and it offers good perks from the points for spending. We haven't used the money side as much, but appreciate the tech-friendly user interface compared to our boring normal bank.
Pros
Create virtual cards
Easily search spending
Good perks
Cons
It can be somewhat confusing to transfer money between the credit card and bank side
More help identifying areas of overspending
More help tracking spending around specific accounts
Likelihood to Recommend
A great corporate card for startups. Easy to use and set up, easy search and track spending. I would recommend it to tech companies looking for an interface and experience that vastly improves on existing banks. Also great to have a large line of credit compared to what's offered traditionally.
We give Brex Cards to various department heads for department expenses and travel. The product addresses the mapping of various accounting and GL accounts of where our spending is occurring. This makes for an easier process than direct reimbursing on personal cards as it is tough to quickly reimburse and be caught up on financials.
Pros
Quick, easy transactions.
Reporting
Low Fees.
Cons
Brex should integrate with reporting financials.
Likelihood to Recommend
It's well suited in earlier companies to determine where spending is occurring across the board. The only issue is the need for each department head to follow up with memos on what the transaction is. That is an internal problem but there should be some safeguards to make it easier for expense reporting.
We use Brex Cash and credit cards. The problem at Brex solves is having a bank that is easy to use and navigate than your traditional bank. It also helps us get company cards distributed to our employees fast and easily. We also use Brex because it allows us to have a higher credit limit than most other banks and cards.
Pros
Easy distribution of company cards.
Higher credit limits for company cards.
Easy to use bank.
Cons
Brex customer service is bad, lack of communication of feature changes.
Brex could have better analytics on expenses.
Brex can have better controls for employee cards.
Likelihood to Recommend
I would have recommended Brex in 2019 but since then, a lot of what Brex does has changed. If you are looking for a business bank account for your Shopify store, Brex is better than most of your traditional banks. There are no credit pulls, and the app is so easy to use.
It is being used across the entire company as our standard credit card service for Directors and above. It solves the problem of individuals having to put things on personal credit cards and then having to submit for reimbursements. Our employees get physical and virtual cards which is nice. We also use it for expense tracking.
Pros
Physical & Virtual Cards
Quickbooks integrations
Expense review
Cons
Their Quickbooks integration just updated and is now a nightmare.
It would be nice if I got more fraud review activities for my employees.
I want them to go back to their old export system into Quickbooks
Likelihood to Recommend
Brex is very appropriate if you do not have a centralized purchasing function. It is great to raise and lower credit limits for individual cards. It is great to review expenses that employees have.
It isn't as great for when multiple users are making purchases for the sale department. There isn't a good way to classify that.
Brex has replaced our previous credit card and has enabled us to expand the program quickly to new departments and individuals who did not previously have a card. The card is used to manage recurring charges, book travel by our leaders, and process invoices for small vendors that are too small for our AP team to manage. Since adopting Brex in mid-2019, we have quickly expanded our credit card program from 3 individuals to approximately a dozen users. The main business problem it addresses is improved rewards for our credit card transactions, a simple interface enabling us to easily see charges, and an intuitive UI that makes it easy for our cardholders to add receipts when they record a charge. We are also using Brex for Virtual cards limiting the risk that one card will be compromised and enabling us to shut us off a vendor easily if we begin a recurring plan.
Pros
Rewards - The rewards were the main reason for us switching. Our previous card provider did not have a good rewards program.
User Interface and experience - When a charge is recorded on the Brex card, users immediately receive a text notification asking them to send a picture of their receipt. Brex automatically attaches the receipts to the charge which has saved our users a significant amount of time.
Cons
Integrations - Currently Brex integrations are limited to Quickbooks, NetSuite, & Expensify. Our Company utilizes Intacct which requires that we manually upload the transactions each month. We have simplified the process as best we can but this still creates an additional manual process for our team to manage.
Approvals - Brex does not have any approvals within the platform. Our Finance team is very small so it's not possible for us to actively track charges and ensure that each charge is approved. Their is a risk to the organization however this is mitigated somewhat by the simple ability to set card limits which at least limits the potential damage a rogue employee can do.
Likelihood to Recommend
Brex is well suited for organizations that are comfortable providing card users with a great deal of autonomy to manage their card spend. Due to the limited approvals within the system, all reviews of spend are after charges have already been paid and processed which can create risks. However, the ease of utilizing the card and the ability to easily manage card limits makes the card an attractive option for any organization. The rewards are especially appealing and Brex also codes each transaction for you identifying whether the charge is for restaurants, airlines, recurring software, etc. Brex may be less appropriate for companies with cash flow issues. The Brex account is linked to a company's bank account which results in the credit line for the organization fluctuating based on the cash balance of the bank accounts. The card is also automatically paid each month which may pose an issue for some organizations if they have to manage cash closely.
VU
Verified User
Director in Finance and Accounting (51-200 employees)
What we initially thought was a simpler alternative to a corporate credit card turned out to be so much more. Initially deployed amongst a small cohort of employees - the Brex program quickly rolled out through our entire organization. It simply is the best software product I have encountered in the last five years. Intelligently designed, amazing marketing and a wide spectrum of features - it now is an integral part of our operations portfolio. American Express should watch out - Brex is the future!
Pros
Reward points on all spend - especially on software as a service (SaaS) which is a large source of expenditure for our business
Expense management system which allows us to intelligently manage all employees
Dynamic expense limits to adjust expenditure based on seniority, time of year, tenure etc.
Fantastic mobile app to monitor usage and upload notes/receipts
Great travel booking system - something we haven't fully utilized yet
Cons
This is unusual but I struggle to write con's - everything has been seamless so far
Perhaps they could improve the UI/UX for uploading receipts when there are multiple photos
Likelihood to Recommend
Brex is suited to any forward thinking organization. You shouldn't consider any other bank, credit card or institution. I wouldn't be surprised if American Express has already placed a take over offer for the company. I think the card is especially good for a Series B company moving towards later stages of funding as levels of expenditure dramatically increase and such spending can be hard to monitor and control.
