CallHero

CallHero is a call performance communication software designed to assist clinics in optimizing their phone performance, boosting booking rates, and minimizing missed calls. This solution caters to a wide range of clinics, from solopreneurs to multi-location clinic owners. According to the vendor, CallHero is utilized by dental offices, physical therapy clinics, chiropractic clinics, massage therapy clinics, and naturopathic clinics.

Key Features

Virtual Receptionist: CallHero offers a virtual receptionist service to ensure clinics never miss a call, even during staff turnovers or sick days. The virtual receptionists are trained to book patient callers directly into the clinic's software, streamlining appointment scheduling.

Call Recording: CallHero's call recording feature allows clinics to easily record inbound calls for quality assurance and training purposes. The recorded calls provide a comprehensive audio history of patient interactions, enabling clinics to gain insights from each call.

Call Tracking: CallHero's call tracking feature enables clinics to identify the sources of their incoming calls, such as Google, Facebook, local events, doctor referrals, or other marketing efforts. This feature provides valuable data to evaluate the effectiveness of different marketing campaigns.

Call Metrics: According to the vendor, CallHero's call metrics feature empowers clinics to set daily phone targets and monitor call performance. It helps clinics track important metrics like answer rates and booking rates, enabling them to align receptionist pay with performance.

Conversation Analysis: CallHero's conversation analysis feature utilizes AI-driven analysis to identify reasons why patients may not be booking appointments. By tagging non-bookings, this feature provides valuable insights for receptionist training and improvement.

Front Desk Training: CallHero offers front desk training to help clinics achieve high answer rates and booking rates. The training includes phone scripts designed to handle objections and enhance conversion rates.

Answering Service: CallHero's answering service ensures that clinics never miss a patient call by providing continuous phone coverage. Calls can be forwarded to the clinic's team sequentially or simultaneously, ensuring every potential patient is attended to.

Phone Service: According to the vendor, CallHero's phone service offers extended 14-hour phone coverage, allowing clinics to provide support during regular business hours. Trained virtual receptionists are available to handle calls, providing a similar experience to in-house receptionists.

Mystery Caller Audit: CallHero's mystery caller audit enables clinics to evaluate their phone performance by simulating patient calls. The feedback from mystery callers helps clinics identify areas for improvement and enhance the patient experience.