CallingTree

CallingTree is a business continuity and crisis communication tool designed to assist companies of various sizes in managing and communicating during times of crisis. According to the vendor, this mobile app provides powerful multi-channel messaging and two-way communication capabilities. Users can access business continuity plans, contacts, maps, directions, and check-in ability through the app. All data is secured within the app and encrypted when traveling between the app and the admin site.

Key Features:

• Web-based platform: CallingTree offers a private admin console for easy administration. According to the vendor, users can create and dispatch messages in bulk, manage user administration, and handle other tasks within the console. The admin console supports multiple sites, allowing local administrators to manage their own site.

• Flexibility for all users: CallingTree provides iOS and Android apps that support multiple languages. The vendor claims that the app interface can be delivered in the user's preferred language, and the service already handles multi-lingual messaging.

• Privacy protection: Data in CallingTree is encrypted and locked within the app and the admin site. According to the vendor, removing a user from the system renders their app useless, ensuring privacy protection.

• User access and security: User access and security are managed from a private web portal. Administrators have control over who has access to specific information, and documents can be assigned to individual groups and updated centrally, as stated by the vendor.

• Fully branded administration console: Administrators can manage users, documents, maps, call trees, and messaging from their personalized admin console, according to the vendor.

• App roll-out: Users receive a unique time-sensitive code to download the app from the app store or play store. The app data refreshes once the code is entered, ensuring a simple installation process. According to the vendor, leavers and joiners can be easily managed, with the ability to instantly lock out or activate users.

• Employee safety: CallingTree allows administrators to send messages by push notification, SMS, or voice calls. User responses can be tracked, and users can reply to SMS, press a key on receipt of voice calls, or check-in through the app. Messages created in the admin console can be sent directly from the mobile app, as claimed by the vendor.