Carbonite Server Reviews and Ratings

Rating: 4.7 out of 10

Score

4.7 out of 10

Community insights

TrustRadius Insights for Carbonite Server are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Carbonite Server for its user-friendly interface, stating that it is intuitive and easy to navigate. They appreciate the clear and easy-to-understand screen layout, which allows them to efficiently manage backups and monitor available drive space. The user-friendly interface of Carbonite Server makes it easier for administrators and end-users alike to perform tasks and stay on top of their backup activities.

Efficient Bandwidth Management: Several reviewers have highlighted Carbonite Server's efficient bandwidth management as a positive aspect. They have found that the software optimizes bandwidth usage, allowing for quick backups without significantly impacting network resources. This efficient use of bandwidth ensures that other network activities are not disrupted while backups are being performed, making Carbonite Server an efficient solution for data protection.

Versatile Deployment Options: Users appreciate the flexible deployment options offered by Carbonite Server. Many have specifically mentioned the option to deploy using existing hardware as a valuable feature. This flexibility allows users to choose the most suitable deployment option based on their budget and existing infrastructure, making it easier for organizations to integrate Carbonite Server into their existing IT environment.

Reviews

35 Reviews

Carbonite Server backup ensures our data is safe.

Rating: 10 out of 10

Incentivized

June 13, 2021

Use Cases and Deployment Scope

We use Carbonite Server to perform a daily backups of our Share Drive Server and our MRP Server. These critical drives need reliable daily backup protection in case of data loss or hardware failure. The plan is set to perform a backup every night with email notification of the status of the successful backup.

Pros

Carbonite Server makes it easy to set up the Back up schedule and offers many custom options within the plan.
The reliability of the backup was the key factor in our choice to go with carbonite.
The set up cost was acceptable compared to other similar platforms.

Cons

I have not encountered any missing functionality.

Likelihood to Recommend

There is no situation where a computer, especially something as critical as a server, does not need to back up its contents. You know to "Save your work often". What good is saving your work if the data gets corrupted? An offsite backup is critical to ensuring that your data is safe.

mike nugent

Quality Manager in Quality Assurance at BC Systems (51-200 employees)

Vetted Review

3 years of experience

Easy enough for non-IT experts and a solid pick for most small sized company

Rating: 8 out of 10

Incentivized

June 13, 2021

Use Cases and Deployment Scope

We use Carbonite Server mainly for Microsoft Exchange Mailbox backups such as client messages, and transaction logs. As of writing this review, most of our servers have ceased operation as the company started integrating cloud backup infrastructure from Veeam and Microsoft 365. Those who are still on-premise still utilized Carbonite's backup services as a fallback option.

Pros

The user interface for Carbonite Server was really easy and friendly to use.
Although the setup process was somewhat clunky compared to other similar services, once it's up and running, managing it is super straight forward.
Back up scheduling and notification system was very minimal and non-intrusive.

Cons

The user interface is nice, but is a bit dated compared to other brands. A facelift would definitely be appreciated.
Granular restore for Exchange has to be set up explicitly and require some additional applications. It wasn't mentioned when we first set up the service until one of the staff noticed that it wasn't backing up the mailbox. It would be nice if such granular restore is mentioned upfront by asking the user what type of files they're going to back up.
No notification for failed backups. Any form of email notification or push notification would be appreciated if the backup fails. Some backup took hours and it's quite frustrating just to come back and see it failed at like 10%.

Likelihood to Recommend

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Verified User

Administrative Assistant in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Carbonite - A friendly tool to handle your all backup operations

Rating: 10 out of 10

Incentivized

December 9, 2019

Use Cases and Deployment Scope

We are using the Carbonite Server Backup to manage the customers' backup environment. It won't give the report module as expected, but apart from that we have enough options to explore the backup and restore technologies.

Pros

Easy to manage.
Easy to deploy the agent and configure the same.
User friendly.
Efficient and reliable.
Easy for freshers to explore.

Cons

Needs improvement in reporting section.
Needs DR environment.
Needs extra options to fetch the Vault data report and Retention report.

Likelihood to Recommend

It is a very good tool and most reliable, efficient and user friendly so even freshers can easily understand. But it needs to be improved in Reporting section - need more information about reports in depth and detail. We need DR environment so that we can perform the DR activity whenever we want and perform and explore other things too. Stable environment and no doubt in configuration part.

Santhosh A O

System Analyst in Information Technology at Stratogent (51-200 employees)

Vetted Review

5 years of experience

Carbonite Backup has good versatility but has to include reporting which is the crucial part that is missing.

Rating: 6 out of 10

Incentivized

November 22, 2019

Use Cases and Deployment Scope

We use Carbonite Server Backup across the whole organization. We are using it to backup the VM, SQL, Oracle DB and Exchange server Backup. This has solved the problem of hardware utilization, as we store data in their cloud vault.

Pros

Granular restore for application and file level restore are very good and simple
Web central control is very simple and straight forward for configuration backup
Director server configuration is easy and simple to setup

Cons

The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
The Exchange DAG backup should support instead of configuring each exchange server.
Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.

Likelihood to Recommend

This is suitable for VM infra and physical server backup. It offers application level backup and restore. However, it does not support DAG backup. It offers very good data management as you don't have to worry about the space utilized in the Cloud vault or Base vault. Not suitable for audit report, and it won't be available if there are any business needs that you failed. We have suffered in this section as we could not provide the reports to our audit team. We failed and the product itself failed. Not advanced compared with Veeam, Druva, and Acronis backups.

Verified User

Analyst in Information Technology (51-200 employees)

Vetted Review

6 years of experience

A solid backup system, but could use a little help

Rating: 9 out of 10

Incentivized

November 20, 2019

Use Cases and Deployment Scope

We are using Carbonite server backup as or current backup solution for 6 servers. We are also using the desktop version for key players within the organization. The intention of bringing the products in is to have a safety net in a place other than Microsoft's built-in shadow copy system.

Pros

Backups
Installation of client
Reliability

Cons

The user interface is clunky.
Admin console is very slow.

Likelihood to Recommend

It is well suited when backing up a small number of servers on a timed schedule.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Carbonite EVault Backup and Disaster Recovery made easy

Rating: 10 out of 10

Incentivized

May 26, 2017

Use Cases and Deployment Scope

We currently use Carbonite Evault as our backup and disaster recovery system. It is being used as an organization-wide system. It addresses the need to have quick restores for those files that no one knows how they disappeared, while also addressing the need to have your data stored elsewhere in the event of an emergency.

Pros

Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.

Cons

There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.

Likelihood to Recommend

Carbonite Evault is a very good backup and disaster recovery system. We have had no issues restoring when we have lost entire servers. You can also stay in compliance with your records policies and have the data deleted after specific time periods.

Timika Hite

Senior IT Analyst in Information Technology at City of Lancaster (201-500 employees)

Vetted Review

6 years of experience

View profile

Carbonite EVault will be the last backup you need

Rating: 10 out of 10

Incentivized

May 24, 2017

Use Cases and Deployment Scope

We use Carbonite EVault for our backup solution for our entire business as well as our cloud hosting clients.

Pros

The bare metal restore is the best I have seen from a product in a long time.
The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.

Cons

We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.

Likelihood to Recommend

Carbonite EVault has worked well in the SMB environments that we manage.

Brent Goedel

IT Manager in Information Technology at Beyond I.T. Advisors - A Division of Copeland Buhl (51-200 employees)

Vetted Review

Reseller

8 years of experience

View profile

Small Company Flexible Solution

Rating: 9 out of 10

Incentivized

May 22, 2017

Use Cases and Deployment Scope

We use it for our whole organization backing up just under 100GB of file, system state and database types data. Carbonite is installed on two older Microsoft based servers which serve domain and file system roles as well as a SQL Server. It is our industry standard to have disaster recovery methods in place which include file level to complete system recovery. We backup month end snapshots up to 10 years as well as a rolling 30 days.

Pros

Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
Competitive pricing for level of service provided.

Cons

It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.

Likelihood to Recommend

In a regulated industry where backup recovery is essential and required, Carbonite provides a nice outsourced solution, reducing stress and overhead of most in-house solutions.

Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.

Eric Romaine

Trading, Operations, IT Support at Magee Thomson (1-10 employees)

Vetted Review

2 years of experience

View profile

Carbonite EVault - a good product

Rating: 8 out of 10

Incentivized

May 19, 2017

Use Cases and Deployment Scope

We use Evault to backup our critical computer systems by taking nightly, weekly and monthly backups which are stored on disk, as well as replicating those same backups to an offsite datacenter for disaster recovery if needed.

Pros

Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.

Cons

The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.

Likelihood to Recommend

I've found EVault to be very scalable and reliable. Once a server is set up for backup via EVault, the process of accomplishing that backup is pretty automated and reliable.

Russ Kruse

Systems Administrator in Information Technology at Cyprus Credit Union (201-500 employees)

Vetted Review

1 year of experience

View profile

EVault's ease-of-use works for us

Rating: 8 out of 10

Incentivized

May 19, 2017

Use Cases and Deployment Scope

EVault is being used for backing up our ERP system data, in addition to our tape backup process. It is our primary disaster recovery method, through our contract with Sungard. Backups are written to a local server at our site, then replicated to the EVault site. Most of the individual file restores that I need to do are done using the EVault backups, which saves me a lot of time loading/unloading backup tapes.

Pros

Able to back up production files while in use
Easy process for restoring individual files
Very reliable software - does not require much attention

Cons

Because of our contract with Sungard, we cannot contact EVault support directly when needed
Haven't had any success restoring spooled files

Likelihood to Recommend

<p>For a disaster recovery process of restoring your system at a remote site, EVault makes that process easy and way faster than my previous experiences with rebuilding a system on a different system. </p><p>Every time I am asked to restore a file from a backup, if a copy from the last week is acceptable, using EVault is by far the easiest and quickest way to restore a file.</p>

Verified User

Professional in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Carbonite EVault Backup and Disaster Recovery made easy

Rating: 10 out of 10

Incentivized

May 26, 2017

Use Cases and Deployment Scope

Pros

Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.

Cons

There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.

Likelihood to Recommend

Timika Hite

Senior IT Analyst in Information Technology at City of Lancaster (201-500 employees)

Vetted Review

6 years of experience

View profile