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Carbonite by OpenText

Score7.3 out of 10

78 Reviews and Ratings

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What is Carbonite by OpenText?

Carbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Carbonite by OpenText has to offer, as determined by TrustRadius' reviewers.
Based on 78 ratings of Carbonite by OpenText's features
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Top Performing Features

  • Universal recovery

    Universal recovery is the ability to restore backups to any machine regardless of the platform

    Category average: 8.5

  • Multiple backup destinations

    Multiple backup destinations is the ability to backup data to more than one location

    Category average: 8.8

  • Snapshots

    Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met

    Category average: 8.6

Areas for Improvement

  • Operational reporting and analytics

    The product provides insights and analytics to help keep data secure

    Category average: 8.7

  • Retention options

    Provision of best-practice and customizable retention policies with reporting

    Category average: 9.2

  • Instant recovery

    Instant recovery is the ability to restore operations very rapidly

    Category average: 8.5

Reviews

What users are saying about Carbonite by OpenText.
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Software that is great for reliable cloud backup

Incentivized
Verified User
C-Level Executive in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Carbonite Safe is deployed in most of our clients' environments. We sell their software as an addon to our IT offerings for those who want it.

Pros

  • reliance
  • automatic backups

Cons

  • update issues
  • price is a bit high

Return on Investment

  • great as an addon service for IT offerings
  • looks good for us to have a solution to offer for backups

Usability

Alternatives Considered

Dropbox and OneDrive

Other Software Used

Dropbox

Carbonite Safe is peace of mind

Incentivized
Troy AlcornView profile
Owner in Corporate at Self Employed (1-10 employees employees)

Use Cases and Deployment Scope

Carbonite Safe is disaster recovery for my company. I utilize local backups for day to day operations. In the event something catastrophic happens and my backup is destroyed also, Carbonite Safe is there.

Pros

  • continuous backup
  • Easy recovery of files
  • versioning of files

Cons

  • backup options for NAS
  • backing up files in use (Outlook files for example)

Return on Investment

  • Reduces/eliminates time spent making backups and dispersing/retrieving them off-site
  • Reduces/eliminates cost of storage devices for off-site storage

Alternatives Considered

Dropbox Business, OneDrive and Google Drive

Other Software Used

Dropbox, RoboForm, TeamViewer

Backup at your Fingertips

Incentivized
Verified User
Executive in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

We use Carbonite Safe for our clients that require a back up. It is used widely amongst our clients. It addresses the proplem of quick easy to setup backup. Installs in under 5 minutes. IUt is a great priced backup for the money I recommend it highly for those whose a simple solution

Pros

  • backs up files/folders/photos/documents/music/email
  • easy to install
  • great customer service
  • Great knowledge of product

Cons

  • sometimes product stops backing up
  • Price should be lower for resellers
  • Speed up restore

Return on Investment

  • ROI could be better
  • Pricing needs to be lowered for resellers
  • Need at least to have 40% off for resellers

Usability

Alternatives Considered

Acronis Advanced Backup and N-able MSP Manager

Other Software Used

Syncro, TeamViewer, ThreatDown, powered by Malwarebytes

Carbonite Server backup ensures our data is safe.

Incentivized
mike nugent
Quality Manager in Quality Assurance at BC Systems (51-200 employees employees)

Pros

  • Carbonite Server makes it easy to set up the Back up schedule and offers many custom options within the plan.
  • The reliability of the backup was the key factor in our choice to go with carbonite.
  • The set up cost was acceptable compared to other similar platforms.

Cons

  • I have not encountered any missing functionality.

Return on Investment

  • We have had two instances in the past year where we need to restore some data from a backup. This service is invaluable.
  • The reputation of the company makes it a good choice.
  • The cost of the service is in line with other platforms.

Carbonite - A friendly tool to handle your all backup operations

Incentivized
Santhosh A O
System Analyst in Information Technology at Stratogent (51-200 employees employees)

Pros

  • Easy to manage.
  • Easy to deploy the agent and configure the same.
  • User friendly.
  • Efficient and reliable.
  • Easy for freshers to explore.

Cons

  • Needs improvement in reporting section.
  • Needs DR environment.
  • Needs extra options to fetch the Vault data report and Retention report.

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