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Carbonite Server

Carbonite Server


What is Carbonite Server?

Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server…

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Recent Reviews

TrustRadius Insights

Carbonite Server is a robust software solution that has proven to be invaluable for businesses in a variety of use cases. Many users have …
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Popular Features

View all 14 features
  • Backup to the cloud (20)
  • Incremental backup identification (19)
  • Multiple backup destinations (15)
  • Business application protection (14)
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Product Demos

Overview of Carbonite Server Backup


Server-Backup-Lösungen von Carbonite

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Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

Avg 8.2
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Product Details

What is Carbonite Server?

Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department can rest easy knowing their data is safe. According to the vendor, Carbonite Server is easy to configure and schedule automatic backups (full, incremental and differential) that require zero user interaction. Users can choose local, cloud or hybrid backup targets.

Carbonite Server Features

Data Center Backup Features

  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Snapshots

Additional Features

  • Supported: Hybrid Cloud: Ability to store and back up data to the cloud and/or locally.
  • Supported: Hot Backup: Backups occur automatically after you set policies with no disruption to normal workflow
  • Supported: Image Backup & Bare Metal Restore (BMR): Restore to new, existing or dissimilar hardware from bare metal with no OS or other software installation required
  • Supported: Hyper-V Image Backup: Complete snapshot protection with full backup capability
  • Supported: Exchange Online Backup: Mailbox-level backup of Exchange Online mail and calendars and cross-user data restore between local Exchange and Office 365
  • Supported: Scheduling & Management: Perform full, incremental or differential backups for more efficient, more frequent backups and more relevant recovery points
  • Supported: Security & Compliance: Provides 128-bit encryption and Transport Layer Security (TLS) by default, with a 256-bit private key encryption option; supports FERPA, GLBA and HIPAA compliance.
  • Supported: Dedicated Support: Call, email or chat with our U.S.-based business support team 7 days a week. With our free valet install, a Carbonite business team member will install and optimize Carbonite Server Backup for your business at no extra charge.

Carbonite Server Video

Get an overview of the features and functionality of the Carbonite Server Portal to make administration of the entire backup environment easier Subscribe to Carbonite on YouTube: Follow Carbonite on Vimeo:
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Carbonite Server Integrations

Carbonite Server Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, German

Frequently Asked Questions

Acronis Cyber Protect, IDrive Online Backup and Object Storage e2, and Carbonite Safe are common alternatives for Carbonite Server.

Reviewers rate Business application protection and Multiple backup destinations and Incremental backup identification highest, with a score of 10.

The most common users of Carbonite Server are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Carbonite Server is a robust software solution that has proven to be invaluable for businesses in a variety of use cases. Many users have found that one of the main benefits of using Carbonite Server is its ability to provide reliable and efficient data backup. With this product, businesses can securely back up their critical data, ensuring that it is protected from incidents such as hardware failure, natural disasters, or human error.

Another significant use case of Carbonite Server is its ability to facilitate disaster recovery. Businesses rely on their data for day-to-day operations, so any unexpected loss or downtime can have severe consequences. Carbonite Server offers an easy and streamlined process for quickly recovering data in the event of an incident. Users have reported that by using this product, they were able to minimize downtime and resume normal operations more rapidly, leading to increased productivity and reduced financial impact.

Additionally, some users have attested to the effectiveness of Carbonite Server in simplifying the process of migrating data to new hardware or cloud environments. This software allows for seamless transferring of data between different systems, eliminating the need for complex manual processes or potential data loss during migration.

Moreover, Carbonite Server provides users with a centralized management console that enables them to easily monitor and manage their backups across multiple servers and locations. This feature has been praised by users for its convenience and time-saving capabilities.

Overall, Carbonite Server has proven itself to be a reliable solution for businesses seeking secure data backup, efficient disaster recovery, smooth data migration, and simplified backup management. With its array of features and ease of use, this software has become an indispensable tool for many organizations across different industries.

User-Friendly Interface: Many users have praised Carbonite Server for its user-friendly interface, stating that it is intuitive and easy to navigate. They appreciate the clear and easy-to-understand screen layout, which allows them to efficiently manage backups and monitor available drive space. The user-friendly interface of Carbonite Server makes it easier for administrators and end-users alike to perform tasks and stay on top of their backup activities.

Efficient Bandwidth Management: Several reviewers have highlighted Carbonite Server's efficient bandwidth management as a positive aspect. They have found that the software optimizes bandwidth usage, allowing for quick backups without significantly impacting network resources. This efficient use of bandwidth ensures that other network activities are not disrupted while backups are being performed, making Carbonite Server an efficient solution for data protection.

Versatile Deployment Options: Users appreciate the flexible deployment options offered by Carbonite Server. Many have specifically mentioned the option to deploy using existing hardware as a valuable feature. This flexibility allows users to choose the most suitable deployment option based on their budget and existing infrastructure, making it easier for organizations to integrate Carbonite Server into their existing IT environment.

Email System Issues: Some users have experienced inconsistent email delivery on failures, causing frustration and potential issues with communication.

Long Deployment Times: Users have found the eVault process to be thorough but time-consuming, resulting in longer-than-expected deployments that can hinder productivity.

Lack of Effective Marketing for Small Businesses: While Carbonite Server's solutions are primarily targeted towards mid-sized to enterprise-sized budgets, there is a lack of effective marketing for their small business options. This has left some users unaware of the available solutions that could meet their needs.

According to user reviews, users recommend regular communication and support. They emphasize the importance of engaging the community and building confidence in the support team by maintaining regular communication with users and administrators. Users also advise working closely with support for the best experience and allowing them to assist with configuration. Some users suggest taking training and having a Carbonite employee walk through the basics.

Users also had positive experiences with data recovery using Carbonite Server. They consider it a reliable and serviceable backup solution, particularly suitable for disaster recovery strategies. Users recommend testing recovery to ensure its effectiveness.

Finally, some users suggest considering Carbonite Server if budget-constrained. They recommend evaluating all solutions and highlight the efficiency of Carbonite Server as a tool for backing up servers.

Overall, based on user feedback, it is recommended to prioritize regular communication and support, recognize the effectiveness of data recovery and disaster recovery strategies, and consider Carbonite Server for budget-constrained scenarios.

Attribute Ratings


(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We use Carbonite Server to perform a daily backups of our Share Drive Server and our MRP Server. These critical drives need reliable daily backup protection in case of data loss or hardware failure. The plan is set to perform a backup every night with email notification of the status of the successful backup.
  • Carbonite Server makes it easy to set up the Back up schedule and offers many custom options within the plan.
  • The reliability of the backup was the key factor in our choice to go with carbonite.
  • The set up cost was acceptable compared to other similar platforms.
  • I have not encountered any missing functionality.
There is no situation where a computer, especially something as critical as a server, does not need to back up its contents. You know to "Save your work often". What good is saving your work if the data gets corrupted? An offsite backup is critical to ensuring that your data is safe.
Score 8 out of 10
Vetted Review
Verified User
We use Carbonite Server mainly for Microsoft Exchange Mailbox backups such as client messages, and transaction logs. As of writing this review, most of our servers have ceased operation as the company started integrating cloud backup infrastructure from Veeam and Microsoft 365. Those who are still on-premise still utilized Carbonite's backup services as a fallback option.
  • The user interface for Carbonite Server was really easy and friendly to use.
  • Although the setup process was somewhat clunky compared to other similar services, once it's up and running, managing it is super straight forward.
  • Back up scheduling and notification system was very minimal and non-intrusive.
  • The user interface is nice, but is a bit dated compared to other brands. A facelift would definitely be appreciated.
  • Granular restore for Exchange has to be set up explicitly and require some additional applications. It wasn't mentioned when we first set up the service until one of the staff noticed that it wasn't backing up the mailbox. It would be nice if such granular restore is mentioned upfront by asking the user what type of files they're going to back up.
  • No notification for failed backups. Any form of email notification or push notification would be appreciated if the backup fails. Some backup took hours and it's quite frustrating just to come back and see it failed at like 10%.
More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
Score 9 out of 10
Vetted Review
Verified User
We are using Carbonite server backup as or current backup solution for 6 servers. We are also using the desktop version for key players within the organization. The intention of bringing the products in is to have a safety net in a place other than Microsoft's built-in shadow copy system.
  • Backups
  • Installation of client
  • Reliability
  • The user interface is clunky.
  • Admin console is very slow.
It is well suited when backing up a small number of servers on a timed schedule.
Score 10 out of 10
Vetted Review
Verified User

We are using the Carbonite Server Backup to manage the customers' backup environment. It won't give the report module as expected, but apart from that we have enough options to explore the backup and restore technologies.
  • Easy to manage.
  • Easy to deploy the agent and configure the same.
  • User friendly.
  • Efficient and reliable.
  • Easy for freshers to explore.
  • Needs improvement in reporting section.
  • Needs DR environment.
  • Needs extra options to fetch the Vault data report and Retention report.
It is a very good tool and most reliable, efficient and user friendly so even freshers can easily understand. But it needs to be improved in Reporting section - need more information about reports in depth and detail. We need DR environment so that we can perform the DR activity whenever we want and perform and explore other things too. Stable environment and no doubt in configuration part.
Score 6 out of 10
Vetted Review
Verified User
We use Carbonite Server Backup across the whole organization. We are using it to backup the VM, SQL, Oracle DB and Exchange server Backup. This has solved the problem of hardware utilization, as we store data in their cloud vault.
  • Granular restore for application and file level restore are very good and simple
  • Web central control is very simple and straight forward for configuration backup
  • Director server configuration is easy and simple to setup
  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
This is suitable for VM infra and physical server backup. It offers application level backup and restore. However, it does not support DAG backup. It offers very good data management as you don't have to worry about the space utilized in the Cloud vault or Base vault. Not suitable for audit report, and it won't be available if there are any business needs that you failed. We have suffered in this section as we could not provide the reports to our audit team. We failed and the product itself failed. Not advanced compared with Veeam, Druva, and Acronis backups.
Timika Hite | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use Carbonite Evault as our backup and disaster recovery system. It is being used as an organization-wide system. It addresses the need to have quick restores for those files that no one knows how they disappeared, while also addressing the need to have your data stored elsewhere in the event of an emergency.
  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
  • There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
  • Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
  • I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.
Carbonite Evault is a very good backup and disaster recovery system. We have had no issues restoring when we have lost entire servers. You can also stay in compliance with your records policies and have the data deleted after specific time periods.
Brent Goedel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
We use Carbonite EVault for our backup solution for our entire business as well as our cloud hosting clients.
  • The bare metal restore is the best I have seen from a product in a long time.
  • The backups are at the block level, after the initial seeding of backups the backups are quick because of the block level.
  • We have not found anything wrong with EVault at this time. Support and the product have worked great for us and our clients.
Carbonite EVault has worked well in the SMB environments that we manage.
Eric Romaine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for our whole organization backing up just under 100GB of file, system state and database types data. Carbonite is installed on two older Microsoft based servers which serve domain and file system roles as well as a SQL Server. It is our industry standard to have disaster recovery methods in place which include file level to complete system recovery. We backup month end snapshots up to 10 years as well as a rolling 30 days.
  • Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
  • Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
  • Competitive pricing for level of service provided.
  • It'd be nice if the customer portal and the Evault portal were integrated a little more smoothly.
  • An alert system when backups are not working, to email or even to Evault support would had been a nice feature. This was our fault for not monitoring more closely, but information was lost when our storage vault was moved and the IP address had to be updated. Backups were failing for about a month and only the portal logs were recording the failure.
In a regulated industry where backup recovery is essential and required, Carbonite provides a nice outsourced solution, reducing stress and overhead of most in-house solutions.

Bandwidth could be an issue with larger data companies, so an internet based solution would need to be analyzed from the trade-offs of cost and functionality.
Russ Kruse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Evault to backup our critical computer systems by taking nightly, weekly and monthly backups which are stored on disk, as well as replicating those same backups to an offsite datacenter for disaster recovery if needed.
  • Managing EVault backups with the director console as well as the software central console is pretty easy. Selecting servers to backup, editing the selections for each server and reviewing the detailed logs should any errors pop up is pretty straight forward.
  • Customer support via phone to EVault is pretty fast. Since the transition to Carbonite, wait time for support has dropped to a point where there is seldom any wait time.
  • Learning of a problem is typically done with email alerts, which I find very helpful. I don't have to look at logs every day searching for errors or failures. The emails notify me.
  • EVault has a process for restoring backed up servers to a different location than the original backup. This is really helpful in a DR situation where the original location may not be accessible.
  • The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
  • The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
I've found EVault to be very scalable and reliable. Once a server is set up for backup via EVault, the process of accomplishing that backup is pretty automated and reliable.
Score 8 out of 10
Vetted Review
Verified User
EVault is being used for backing up our ERP system data, in addition to our tape backup process. It is our primary disaster recovery method, through our contract with Sungard. Backups are written to a local server at our site, then replicated to the EVault site. Most of the individual file restores that I need to do are done using the EVault backups, which saves me a lot of time loading/unloading backup tapes.
  • Able to back up production files while in use
  • Easy process for restoring individual files
  • Very reliable software - does not require much attention
  • Because of our contract with Sungard, we cannot contact EVault support directly when needed
  • Haven't had any success restoring spooled files

For a disaster recovery process of restoring your system at a remote site, EVault makes that process easy and way faster than my previous experiences with rebuilding a system on a different system.

Every time I am asked to restore a file from a backup, if a copy from the last week is acceptable, using EVault is by far the easiest and quickest way to restore a file.

Score 8 out of 10
Vetted Review
Verified User
It's used across a significant part of the business - offers a cloud backup solution for company servers and data. It offers a fast, efficient way of safeguarding data and also offers a disaster recovery process. It works well with virtualized server recovery and also file level security. Data is migrated and replicated from localized vaults in data centers to satellite vaults offering cloud storage.
  • Speedy backups - once one time full backup has completed then only differentials are backed up
  • Excellent telephone support - resolution ratio good
  • Virtualization server backup very good
  • Issue with backing up VMware 6.5 - waiting for patches
  • Reports could be improved - usage reporting is often confusing
  • EVault server agents can sometimes be difficult to install
  • Excellent for virtual server backup/restore
  • Speed of backups is good
  • Technical support - telephone support is very good
  • Can handle SAP SQL backups well
Score 5 out of 10
Vetted Review
Verified User
EVault is used for backups for our entire company. It backs up physical Windows, SQL databases, IBM i, and VMware virtual machines. We replicate the backups to our secondary datacenter. It allows us to consolidate one one backup platform and eliminate manual intervention of rotating tapes or other media.
  • Multi-platform backup.
  • Hardware agnostic.
  • Length of time for backups to complete because it never has to run a full backup after the first one.
  • Support is generally helpful.
  • Flexible replication topologies.
  • Backup management portal is difficult to manage for hardware/OS upgrades. Not all agents are supported in it either.
  • New product support - vSphere 6.5 is still not supported and doesn't work.
  • Scheduling backups are too time-consuming compared to other products.
  • Finding the log file from email alerts is almost impossible. Log file names on the Director are too generic and no identifier in the name.
  • VMware backups provide no way of centrally showing what VMs are backed up. You have to use the notes of the backup job and manually check each VM.
  • Overall product management is complex. Many different components that work together but there can be 3 or 4 places to check for problems.
  • Backup reporting is there but requires yet another component to be installed.
  • Deduplication only on a per job level.
EVault works well in small companies where the rate of change with servers and backups is low. Medium and large companies will probably be better off with a more proven platform that offers enterprise features like global deduplication and centralized management. The cost is relatively low and you don't have to buy proprietary hardware.
Score 7 out of 10
Vetted Review
Verified User
We primarily do nightly backups for 50+ systems and support a DR site to back this up.
  • Backup software system is very solid
  • Automation of backup tasks is straightforward once you get to know the AS400 agent
  • Our ERA vault use of EVault Agent means we have no way to change director - makes it awkward to do housekeeping tasks. For example, if we create a backup job incorrectly we can't just delete it and use the same name. It takes days to get rid of a mistake.
  • Error codes in backup logs are hard to find or non-esistent - troubleshooting is hindered.
  • They have good tech support people but it is hard or impossible to have continuity of support once a ticket is opened - becomes awkward because each contact may be a different person and usually is. There is - by design I think - no way to reconnect directly to the same person.
Handles high volumes of data.
Easy to retrieve a specific file ... a green screen time machine
Easy to install except for setting up jobs.
May 17, 2017

Happy Camper

Kirk Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
[It's] used to backup the whole organization's servers. It solves protecting data files and is part of the DR strategy.
  • It's easy to set up and backup.
  • Like the speed of full backups once the initial backup is complete. It compresses and only backs up changes but makes it easy to restore as it links all the files together.
  • Support is excellent - Easy to contact someone when I need help.
  • DR: Previously had to do a restore of over a TB of data from the cloud. They quickly recovered the data onto units and shipped them overnight and it was fairly easy to restore the data and get an email system back up and functional.
  • Would like to see better integration with the ON-Prem appliance and the cloud so I can backup less critical things like bare metal systems on-prem and then put the critical files in the cloud and not have to separate it as much.
  • It would be nice to have better aging of the data so older files could be put in slower/cheaper storage instead of just falling off a cliff once it's aged based on its retention.
Great for SMBs who have limited resources for backup but need a world class solution. Large companies are hesitant as they are not a big player and I've heard that their compression/deduplication is not as good as others. Some of the SMB on-prem units seemed cheap to me and not a world-class piece of hardware.
May 17, 2017

EVault Review

Joe Bayramyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use EVault organization-wide to back up and store critical systems and data on local and off-site storage. It addresses quick backups as well as quick restore capabilities.
  • Backup of systems and applications (exchange, SQL)
  • Quick restore capability
  • Once the initial backup is completed, from then on it's differential backups only
  • Have the ability to easily copy schedules and configurations from one server to a new one
EVault is well suited for organizations with critical offisite backup strategy. In fac, EVault does not contain the encryption key, only the organization does, it a great security selling point.
Score 10 out of 10
Vetted Review
Verified User
[I] Have used EVault for 8+ years to backup multiple locations to local backup and central remote site for disaster recovery purposes. Setup has been simple and easy. Web Central Control has drastically reduced time and simplified reviewing backup completion. The entire product is logical and intuitive.
  • Product is very intuitive and logical. Do not need to spend a lot of time figuring out 15 different things to click on to complete a task.
  • Web Central Control removes the need to spend resources on tracking backups and if they were successful. One web page and 30 seconds will show a snapshot of the previous night.
  • The restore process is simple and has the ability to restore from one machine to another.
  • Only have one gripe and that is licensing. I have multiple locations and all use the same capacity license. When upgrading, need to call and have the license reset. No easy way to reset without call.
The product just woks. Hard to come up with specific scenarios other than need files backed up and restored.
Score 5 out of 10
Vetted Review
Verified User
We are a small organization with a single server. We currently use Carbonite Server Backup to create full server offsite backup once per month.

  • Relatively easy to set up.
  • Very responsive support.
  • We tried creating a full server backup once per month with incremental backup daily. This proved unworkable over a standard DSL network connection. The full server backup would take approximately 3 days to upload to cloud and then the incrementals were temperamental, The software had to be reinstalled on several occasions after a failed backup.
  • We now run a full server backup once per month and use file backup for dailies. This is much more reliable and has reduced the time required to monitor and fix.
  • On the plus side, support was very helpful and good in getting things started again but the backups required constant attention.
Not well suited for situations without a high speed internet connection.
Score 8 out of 10
Vetted Review
Verified User
Carbonite is being used to backup our main exchange server, which includes our mail and ERP system. Full backups are run monthly with intermittent being run nightly for the purpose of Disaster Recovery if ever needed.
  • Reliable - since inception the backup has run successfully nightly
  • Restore - we have used Carbonite several times to restore files that were inadvertently deleted. It is very user friendly
  • Customer Service - professional, attentive, Was used for initial setup as well as addressing an issue which was at our end.
  • recovery speed - sufficient but could be improved
  • printable user manual - to include detailed setup information, sample
Well suited for home use if you have files, photos, sensitive data that would be devastating to you if lost if computer crashes
Well suited for small businesses as a secondary backup for quick & easy restore of a lost or corrupt file.
Less appropriate for businesses that require high level of data encryption
March 24, 2017

Why I love Carbonite!

Score 9 out of 10
Vetted Review
Verified User
We use Carbonite as a secondary backup as we were finding that if our regular backup doesn't backup all the time on the server than we are in trouble, plus if there is a fire at our facility than we have a backup that is located off of our premises. Carbonite does backup our whole organization.
  • I love the fact that when we get notified that a backup didn't run properly we can just call or chat with Carbonite and they work with us for no charge to get the issue fixed.
  • Usually when they work with us to get an issue fixed it is taken care of the 1st time.
  • There employees are very knowledgeable when working with them.
  • Overall I think Carbonite is pretty easy to use once you have been in their system a few times.
When having to pull backup information from Carbonite it was very nice that everything goes as planned.
March 22, 2017

Small business review

Score 6 out of 10
Vetted Review
Verified User
Our whole business is backed up with Carbonite including the Server Backup service for our local database.
  • Customer Service
  • Communication
  • Cost
  • The way they do the server backups.
  • The software the end user uses to set up server backup.
  • Generic emails that don't always explain the problem correctly.
It's really great for any business but you have to always buy more space than you need due to them not allowing extra space temporarily for the active backup and before the secondary one is removed. This causes problems constantly for us.
Josh Yau, Ph.D. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Carbonite Server Backup to back up our digital information across the whole company to the cloud. This backup is on daily basis to secure data from potential hardware failure due to natural or manmade incidents. The three backup protocols can be optimized for most the efficient and least cost plan.
  • Carbonite's technical support is very helpful. We received great support in a couple incidents, including backup plan configuration.
  • Backup setting can be customized to meet business needs, i.e., specifying folders or type of files for backup.
  • Data restore procedure is easy. Accidently deleted a file in a local server and it was easily identified in the cloud and restored to the server.
  • To me, Carbonite is only for server data backup. I was hoping for a cloud based database backend server or share folder, but I guess that's not what Carbonite is meant to be.
  • An administrator user should be able to manage files in their account at the Carbonite website.
Carbonite Server Backup is well suited for server data backup with the capability of specifying types of files to be excluded and specifying selected file folders to be included.
Score 10 out of 10
Vetted Review
Verified User
I have a handful of clients utilizing Carbonite Server Backup. Carbonite Server Backup has an intuitive user interface, reasonable rates, and is incredibly reliable. I've used it to recover from a couple of cryptowall attacks, and various situations that require file restores, and full server restore, and it's worked perfectly for my clients' needs. If I had to complain about anything, it might be the need for a decent internet connection for the initial backup, but that's not even a breaking point. Carbonite is up there with one of my top 3 backup solutions.
  • Intuitive user interface, easy to set up, easy to use, perfect for SMBs.
  • Cost effective, secure solution.
  • Great for file recovery, and full system restore.
  • The need for a good internet connection for initial sync, but Carbonite can't really be to blame for this one.
It's an incredibly simple application for SMBs; has an intuitive user interface and great customer support. It's helped me recover from something as big as a full blown server crash, to doing something as simple as recovering a lost file. Pricing is perfect for small business clients, and the customer support is only a phone call away if you run into any trouble.
Danny Cockrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Carbonite Server Backup across our entire organization. I needed backup of files that I could easily verify and let work through the night. I wanted to use a product that was easy to manage because my time is very limited but I know from experience that it is very important to everyone in our operation that we have a solid backup plan.
  • It is very easy to select shared network drives. If you have it mapped on your profile, it finds them just as you find them each day as you use the network drives.
  • Click and go!
  • The screen is very easy to understand.
  • I love how you can validate your backup.
  • I can do a quick restore to an external local hard drive to test my data being backed up.
  • I would love for Carbonite to backup my VMs from server 2012 R2 datacenter.
  • If a drive is not properly mapped, it won't let me browse to find it.
  • You must have your network drives mapped properly for it to find them for a backup.
It you are looking to backup locally on a machine or from a server, it is ideal. If you are limited on local storage for your backup, you can't use this efficiently to backup directly to the cloud unless you have major bandwidth at your disposal. Even then, if you are having issues, it is nice to have a local backup.
Score 8 out of 10
Vetted Review
Verified User
We are a new (May 2015) retail flooring business. We had, and still have, many issues to solve and manage in our business. I have had them for backup on my system at home with no problems. Turning over the backup task to them took a task off my back. I still have plenty!!
  • Quick notification of potential problems with files.
  • Excellent support with issues/problems.
  • I only have 1, but it is very important to me: we are a small company - 4 people - and none of us have much computer knowledge. When issues arrive that require communication we need less "techie" talk and more plain English.
[It is well suited for] small companies with high daily activity that needs to be saved.
December 21, 2016

Carbonite works for us

Janet Kowal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Carbonite Server Backup to back up our staff server, which includes the domain controller and most importantly, our share folders, where staff saves all of their files. It is used also to back up our financial software and employee payroll records.
  • It is easy to administer and monitor. We've set up automatic backups, which saves us a lot of time.
  • We have been able to retrieve accidentally deleted files, as well as a whole database, using the restore feature. This was invaluable.
  • I have also had to use the technical support and was impressed by how much time the technician spent with me to solve my problem.
  • At some point we had to update the software and it seemed a little difficult to do that. We had tech support help us, and I don't know if I would have been able to do it myself.
Our organization (library) is probably relatively small compared to other companies, so I don't know if my experience is typical. I feel that Carbonite is well suited for our situation and does exactly what we need, which is back up our data to the cloud so that it's more secure. We needed an off-site solution, and Carbonite worked well for us.
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