CarNow

CarNow is a messaging and digital retailing platform designed by CarNow to streamline dealership operations and facilitate transactions between dealers and their clients in the automotive industry. According to the vendor, CarNow's Real-Time Retail and Real-Time Messaging platforms are intended to transform how dealerships engage with customers and achieve overall sales success. The platforms provide communication tools and real-time engagement solutions to empower dealers to provide immediate responses and personalized experiences for modern shoppers. CarNow claims to serve over 5,000 dealership customers and is positioned as one of the fastest-growing companies in the automotive industry. CarNow serves dealerships of all sizes, from small independent dealerships to large franchise dealerships. The product is aimed at automotive sales professionals, dealerships and automotive retailers, automotive industry leaders, sales and marketing professionals in the automotive industry, as well as customer engagement and communication professionals in the automotive industry.

Key Features

Real-Time Messaging: According to the vendor, CarNow offers real-time messaging capabilities that allow customers to connect with dealerships seamlessly. The messaging platform is said to enable instant communication between customers and dealers, with the aim of enhancing the customer experience.

Digital Retailing: CarNow provides a digital retailing platform that, according to the vendor, allows customers to complete the entire car-buying process online. Customers can supposedly browse inventory, customize payments, apply for financing, and even schedule test drives, all from the comfort of their own homes.

Chat Feature: CarNow's chat feature enables customers to engage with dealership representatives in real-time, as claimed by the vendor. The chat feature is intended to provide a personalized and interactive experience for customers, potentially increasing engagement and lead quality.

Integrations: CarNow offers integrations with various industry partners, according to the vendor, allowing dealerships to streamline their operations and enhance their capabilities. The integration with customer relationship management (CRM) systems is said to ensure smooth transitions between the CarNow platform and the dealership's existing tools.

Performance Analytics: CarNow provides comprehensive performance analytics and reporting tools, as claimed by the vendor. Dealerships can supposedly track key metrics such as lead conversion rates, chat response times, and customer engagement levels.

Virtual Showroom: CarNow's virtual showroom aims to create an always-open space for customers to browse and engage with, according to the vendor. Agents can supposedly send real-time vehicle inventory, brochures, and videos to customers, supporting vehicle comparisons and providing accurate trade valuations.

Integrated Intelligence: CarNow's integrated intelligence, according to the vendor, delivers real-time content and resources to customers, supporting customizable workflows based on individual goals. It is claimed to provide real-time deal notifications and alerts for specific customer actions and integrates with regional and national incentives for real-time pricing logic.

Custom Workflows: CarNow's custom workflows, as claimed by the vendor, allow dealerships to tailor the platform to match their unique processes and needs. It is said to empower sales teams to engage in live assisted conversations with customers, enable flexible entry points for generating quality leads, support real-time deal monitoring and negotiation, and provide customizable notifications by department for improved customer engagement.