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Chaport has proven to be a versatile and effective chat solution for businesses across various industries. Users have praised its ease of …
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Free
$0
Cloud
Pro
$19
Cloud
per month
Unlimited
$75
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Chaport?
Chaport Features
- Supported: Geotargeting
- Supported: Proactive Chat
- Supported: Canned Responses
- Supported: Transfers/Routing
- Supported: Offline Form
- Supported: Third Party Integrations
- Supported: Website Visitor Tracking
- Supported: AI/Machine Learning
- Supported: Chatbot
- Supported: Lead Capture
- Supported: Natural Language Processing
- Supported: Pre-Configured Bot
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Reporting/Analytics
- Supported: Knowledge Base Management
- Supported: Self Service Portal
- Supported: Social Media Integration
- Supported: CRM
- Supported: Knowledge Management
Chaport Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Chaport has proven to be a versatile and effective chat solution for businesses across various industries. Users have praised its ease of implementation, coupled with good customer support. The positive experience reported by customers highlights how Chaport has made their businesses more approachable, resulting in increased engagement numbers. With its ability to seamlessly integrate with multiple platforms, Chaport allows companies to efficiently track and manage customer messages from various channels. The real-time help and accessibility across different devices and platforms have been particularly beneficial for students seeking assistance. Furthermore, users have expressed satisfaction with Chaport's performance, noting that it has never encountered any technical issues. Businesses have also leveraged Chaport's chatbots to provide 24/7 support, leading to improved conversion rates. The simple and user-friendly interface has received high praise from both visitors and operators, making it easy for them to engage with each other. Moreover, businesses have seen tangible results from using Chaport, with some reporting over 200% sales increase within the first week of implementation. The prompt and knowledgeable support staff have also been appreciated by customers. Overall, Chaport has proven to be a valuable tool in generating leads, improving communication, increasing engagement, and reducing costs for businesses in various industries such as property management systems.
Easy Implementation: Users have found Chaport to be easy to implement, with multiple reviewers stating that they were able to set it up quickly and without any hassle. The user-friendly interface and clear instructions provided by Chaport make the implementation process smooth and straightforward.
Responsive Customer Support: Reviewers have praised Chaport's customer support team for their responsiveness and helpfulness. Several users mentioned that whenever they faced technical issues or had questions, the support team provided them with prompt assistance and a fast turnaround time. This level of support greatly enhances the overall experience of using Chaport.
Customization Options: Many users appreciate the customization options offered by Chaport. They find it impressive that they can easily tailor the chat widget to match their website's design, making it seamless and integrated. The ability to customize features such as the look of the chat, sounds, and other elements allows users to create a personalized chat experience for their visitors.
Lack of Pre-built Automation: Some users have found the pre-built automation in Chaport to be insufficient and felt the need to create additional automation themselves.
Limited Functionality in Free Version: Several users have mentioned that the free version of Chaport is not very functional and lacks the features they desire. They feel that it is not as intuitive as they would like.
Need for More Templates: Some users expressed a desire for more templates in Chaport. They believe that having a greater variety of templates would enhance their experience with the software.