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Chartbeat

Score9.1 out of 10

117 Reviews and Ratings

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What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

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Categories & Use Cases

Media

Screenshot of Big Board: For newsrooms, the leaderboard-style visualization shows the top stories on the biggest screen.
Screenshot of Real-time dashboard: Displays how an audience is connecting with content in the moment – across platforms, channels, and devices.
Screenshot of Historical Dashboard: To assess content performance, KPIs, and valuable trends over the long term.
Screenshot of Heads Up Display: Shows which homepage articles are the top performers, how stories are trending up or down in traffic, and how far visitors are scrolling down the page.
Screenshot of Video Dashboard: Reveals how video content captures viewer attention.
Screenshot of Conversion Dashboard: Tracks conversion metrics and insights.
Screenshot of Multi-Site View: Keeps track of multiple domains in one place.

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Screenshot of Big Board: For newsrooms, the leaderboard-style visualization shows the top stories on the biggest screen.

Chartbeat Key Features

Learn about the best (and worst!) features Chartbeat has to offer, as determined by TrustRadius' reviewers.
Based on 117 ratings of Chartbeat's features
View all Chartbeat features

Top Performing Features

  • Reporting in real-time

    This feature provides immediate data and analysis about web traffic and user behavior, facilitating real-time decision making.

    Category average: 7.9

  • Pageview Tracking

    A feature that records and provides data on a specific page's popularity and the number of times it has been viewed by users.

    Category average: 8.7

  • Event Tracking

    This enables the tracking of specific actions or 'events' on your website, such as button clicks, form submissions, and engagement with other interactive elements.

    Category average: 8.4

Areas for Improvement

  • Bounce Rate Measurement

    This feature measures the number of users who visit only one page on your website before leaving, helping to identify issues with content quality or website design.

    Category average: 7.9

  • Customizable Dashboards

    This feature allows users to personalize their view of data and reports to focus on specific metrics that best fit their business needs.

    Category average: 8.3

  • Lead Conversion Tracking

    This tool allows you to follow a user's path through your website until they complete a certain action, like making a purchase or signing up for a newsletter, enabling you to understand what leads to conversions.

    Category average: 7.8

Who Buys & Uses Chartbeat

Chartbeat Reviews

What users are saying about Chartbeat.
View all Chartbeat reviews

Big fan of Chartbeat

Incentivized
Kate Lally
SEO writer at Reach PLC, formerly Trinity Mirror (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Chartbeat to monitor live (fluid) recurrents to our website, other sister publications, and specific sections of our website. Chartbeat paints a picture of exactly who is reading what at any given moment, as well as how our site is performing on the whole at any one particular time.

Pros

  • Live statistics
  • Historical data
  • Traffic direction/generation

Cons

  • Can load too slowly

Return on Investment

  • Positive - all staff can see how any content is performing in real time

Usability

Other Software Used

Hootsuite

Excellent real-time insights

Verified User
Manager (51-200 employees employees)

Use Cases and Deployment Scope

A daily, live view of traffic and engagement to our site. We use it to make commissioning and promotion decisions by telling us what our readers are most interested in, and where they are finding out content. Our entire newsroom uses Chartbeat dashboard and the live view overlay on our site.

Pros

  • Gives a comparison to previous performance
  • Provides key metrics of reach and engagement in one place
  • Allows for easy historic reporting

Cons

  • I'd like to be able to see more detail on traffic sources in the historical view on specific articles
  • Incorporating competitor analysis would be useful
  • Improving the search function when you don't have the full url of an historic article

Return on Investment

  • It's helped increase our search traffic by guiding our commissioning based on topics we're thriving on
  • It's increased understanding across the newsroom on metrics we work towards
  • It can lead to traffic chasing, and losing site of brand when people get too lost in the data

Usability

Alternatives Considered

Domo and Adobe Analytics

Other Software Used

Domo, Adobe Analytics, Google Search Console

Great product

Incentivized
Verified User
Employee in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

Chartbeat gives us a very accurate look into who is on our website in real time. It is very helpful to be able to see what parts of our website are doing well at any time and what aren't doing so well. That helps us with our next site posts.

Pros

  • Tracking users on site
  • Tracking each component's traffic
  • Breaking down where traffic is coming from

Cons

  • More detailed breakdowns when clicking concurrents

Return on Investment

  • Allowing us more insight to website usage

Usability

Chartbeat Review

Incentivized
Lisiane Mossmann
Editor de Conteudo SEO at Correio do Povo (201-500 employees employees)

Use Cases and Deployment Scope

Daily metric monitoring of the audience to understand which content generates performance. From there, guide editors and reporters. This same monitoring helps generate insights for new products and content.

Acomapanhamento métrico diário da audiência para entender qual conteúdo gera performance. A partir disso, orientar editores e repórteres. Esse mesmo acompanhamento ajuda a gerear insights para novos produtos e conteúdos.

Pros

  • Real Time
  • Reports - Relatórios
  • Dados por seções - Data by sections

Cons

  • Improve data in a more didactic way about Word Cont - Melhorar dados de forma mais didática sobre Word Cont
  • Bring data from Google News - Trazer dados do Google Notícias
  • Enable web stories tracking - Possibilitar acompanhamento de web stories

Return on Investment

  • Better understand user behavior because before the website didn't have it. - Entender melhor o comportamento do usuário porque antes o site não tinha.
  • Start working with data and get out of guesswork (without metric data) - Começar a trabalhar com dados e sair do achismo (sem dados métricos)
  • More assertive work in the audience - Trabalho mais assertivo na audiência

Usability

Alternatives Considered

Attribution in Google Analytics and Google Search Console

Other Software Used

Semrush

Helpful to monitor and improve traffic.

Incentivized
Verified User
Manager (51-200 employees employees)

Use Cases and Deployment Scope

We use Chartbeat to monitor past and live traffic and traffic sources and to perform AB tests. Chartbeat has been our primary tool for analyzing traffic, especially after the introduction of Google Analytics 4, which cut back on many options. Chartbeat is used throughout the day to monitor traffic to our website.

Pros

  • AB headline testing.
  • Daily reports.
  • Monitoring individual editor performance.
  • Monitoring live concurrents, there's hardly ever a bug.

Cons

  • Sometimes, AB tests don't start despite plenty of concurrents being online.
  • Daily email site reports don't mention the number of unique visitors.
  • We would like to see which searches people enter in Google before visiting our website.

Return on Investment

  • AB testing has allowed us to gather more pageviews. There has been a 35 percent increase in articles we've subjected to AB tests.

Usability

Alternatives Considered

Google Analytics and Google Analytics 360 (discontinued)

Other Software Used

Google Analytics

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