ChatBot vs. Chatfuel

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.

Incentivized

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Incentivized

• Superb for interactive form filling.
• Great for standard messages and relaying information.
• Out-of-house assistance and redirecting or capturing followup details.

Incentivized

• Easy to use without experience
• Cost vs. benefit ratio very good
• Integrations possible through API
• Conversion funnels can be created

Incentivized

• Solution should also have a dashboard to view the customer analytics
• some times user typed long sentences it should decipher most common word from it.
• Options to use native UI

Incentivized

• Setting it up is time-consuming.

Incentivized

Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.

Incentivized

I haven't dealt with the support channel, so I cannot provide a full review for this

Incentivized

ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Incentivized

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

Incentivized

• Good customer engagement levels (positive intent recognition).
• Positive CSAT.
• Not enough volume yet to have a cost ROI.

Incentivized

• It helped overall with visitor engagement.

Incentivized