TrustRadius Insights
Chaty has proven to be an invaluable tool for businesses and associations looking to enhance their customer engagement and communication …
Starting at $0 per month
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Free
$0
Cloud
per month
Basic
$9
Cloud
per month
Pro
$25
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Chaty?
Chaty Features
- Supported: Customizable Branding
- Supported: Geotargeting
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Activity Dashboard
- Supported: Chat/Messaging
- Supported: Interaction Tracking
- Supported: Multi-Channel Communication
- Supported: Reporting & Statistics
- Supported: Customer Engagement
- Supported: Onboarding
- Supported: Usage Tracking/Analytics
Chaty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Chaty has proven to be an invaluable tool for businesses and associations looking to enhance their customer engagement and communication strategies. Users have expressed their satisfaction with the app, highlighting the various use cases that make it a must-have solution. Through Chaty, customers feel closer to the user and are more engaged, thanks to the multiple points of communication it offers on a website. This enables businesses to easily connect with their clients and provide swift assistance whenever needed. Additionally, prospective association members find it convenient to stay in touch through their preferred channels using Chaty, allowing for seamless communication between organizations and potential members.
One of the standout features of Chaty is its ability to engage customers quickly and easily across different channels. This flexibility in communication options has been well-received by users, enabling them to interact with businesses or associations in a way that suits their preferences. Furthermore, Chaty has proven to be highly beneficial for disabled association members, enabling them to communicate effortlessly through accessible channels.
The ease of use and functionality of the app have garnered positive feedback from users. They appreciate the intuitive interface and the smooth experience it provides. As a result, customers are more inclined to recommend Chaty to others who are seeking a reliable communication solution. The Chaty team's commitment to delivering a top-notch product is evident from the perfect ratings they have received from satisfied users.
In summary, Chaty's key use cases revolve around enhancing customer engagement, facilitating quick and convenient communication, catering to individual preferences, improving accessibility for disabled association members, and providing an exceptional user experience. Whether it's assisting customers or connecting with potential association members, Chaty proves itself as a valuable tool for businesses and organizations looking to elevate their communication strategies on various platforms.
Easy to Use and Set Up: Many users have found Chaty to be easy to use and set up, making it a user-friendly tool for adding chat functionality to their websites.
Customizable Appearance: Users appreciate the ability to customize the cosmetics of the widget in Chaty, allowing them to match it with their website's design and branding.
Great Customer Service Support: Customers have praised the amazing and tremendously helpful customer service support provided by Chaty. They have reported that the team promptly fixed any issues they encountered and assisted them with their queries.
Limited geographic reach in free tier: Some users have mentioned that the free tier of Chaty lacks options to limit the chatbot's geographic reach. This means that the chatbot is loaded even outside the user's city, which may not be necessary for their specific needs.
No option to restrict views in free tier: Another drawback pointed out by users is that the free tier of Chaty does not offer an option to restrict the views that count towards its usage limit. Every site visit counts towards the limit of 500, regardless of whether or not it aligns with the user's desired criteria.
Relatively high pricing for tax-exempt associations: There have been expressions from users regarding the desire for lower pricing specifically targeted at associations with tax-exempt status. They feel that the current price of 9 Euro per month for Chaty's basic package is relatively high and not suitable for their needs as a tax-exempt organization.