Cherwell Service Management (discontinued)

“We review our software systems periodically to ensure good value for money and Cherwell best fitted our needs and budget. … There has been little experience of downtime.
It is well received by end users.
The ability to customise it to integrate into existing systems is good.
The organisation is realising cost...”

“Those falling into the mature but expensive category were ServiceNow, BMC, Desk.com and Cherwell, which was less expensive than these others but not by much. … Cherwell is more expensive (of course) compared to the home-grown ITSM solution that we previously used, so it has cost us more in capital outlay and it will continue to do so.”

“We also looked at Service Now - however the cost difference between Service Now and Cherwell was so much that even with a few features we did not get with Cherwell, it was a much better value.”

“Cherwell is very cost-effective (1/3 the cost of ServiceNow).”

“We looked at ServiceNow but it was too expensive for our needs.
We then looked at RemedyForce because one region had recently implemented it.
We settled on Cherwell because of its placement...”

“We are aware that there are cheaper solutions out there and cost is always a factor.”

“Our department was always concerned with keeping a low budget, and it was cheaper than most.”

“By switching to Cherwell we will be saving over $50k annually without losing any functionality.”

“Less expensive than most, easier to use and administer, flawless upgrades and many automation features.”

“I also look at pricing/features as a package when comparing products. … I wouldn't recommend using something like Cherwell in a small organization that doesn't plan to manage its workflows and assets within a single system unless there is a plan for growth and expansion.”

“Also expensive for smaller customers.
Remedy was scaled more for enterprise customers where we are small to mid-sized.
FootPrints - we replaced FootPrints with Cherwell due to a lack of BMC...”