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What is CityGrows?

CityGrows, headquartered in Erie, Pennsylvania, makes workflow and transparency software for government employees, aiming to tear down the wall between citizens and government.

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Recent Reviews

TrustRadius Insights

CityGrows has proven to be a valuable tool for users looking to improve their permitting processes. By enabling users to update their …
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View all pricing

250 - 2k


per year with 1 year contract

2k - 25k


per year with 1 year contract

25k - 100k


per year with 1 year contract

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $200 per month 250 - 2k
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Product Demos

CivStart Demo Day - CityGrows Solution Showcase

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Product Details

What is CityGrows?

CityGrows Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CityGrows has proven to be a valuable tool for users looking to improve their permitting processes. By enabling users to update their applications to be fully online, CityGrows has streamlined the permitting process and enhanced efficiency within their communities. Users have praised the CityGrows team for their exceptional support and willingness to assist throughout the implementation process, ensuring a seamless transition to the new system.

Another major business problem that CityGrows addresses is the development of online applications and workflows for civic engagement programs. This process is made easier with CityGrows' user-friendly interface and the supportive nature of their team. The ability to create fully bilingual applications and workflows has been crucial for some users, and they have found CityGrows' customer service to be highly responsive and supportive in helping them achieve their goals.

Users are excited about the continued development of CityGrows as it strives to modernize antiquated government processes. By providing tools that bring regulatory processes online and allowing users to customize workflows without the need for IT professionals, CityGrows has revolutionized how teams do business. Furthermore, users with varying levels of technological literacy have found it easy to transition to using CityGrows due to its intuitive design and the exceptional customer service that fills in any knowledge gaps.

Overall, CityGrows has successfully addressed various business problems by improving the efficiency of permitting processes, simplifying the development of online applications and workflows, offering bilingual support, and providing a user-friendly experience for teams of all skill levels.

Streamlined Permit Process: Multiple reviewers have mentioned that CityGrows has greatly streamlined the special event and athletic field permit process. By consolidating multiple paper forms into one online application, users have found it much more efficient to submit their permits and track their progress.

Efficient Review Process: The review process in CityGrows has received positive feedback from several users. They have been able to add reviewers from different departments, reducing the turnaround time for applications from weeks to days. This feature has significantly improved efficiency and enabled faster decision-making.

Centralized Communication Platform: Users appreciate that CityGrows provides a centralized platform for communication, eliminating the need for long email chains and miscommunication. With real-time updates and all necessary information accessible in one place, users find it easier to stay connected with other stakeholders involved in the permitting process.

Missing Features: Some users have mentioned that CityGrows lacks certain features that would be beneficial for their needs. While the CityGrows team is responsive and willing to help find solutions, some users have noted that these missing features can take a long time to implement.

Confusing Process Flow: Several users have found the flow of the process in CityGrows to be confusing at times. They mention that it requires careful review to ensure everything is in place, which can be time-consuming and frustrating.

Limited Customization Options: Users have expressed frustration with the limited customization options in CityGrows. Specifically, they mention the inability to change templates for users after they have started the process. This lack of flexibility has been a challenge for some reviewers.

Sorry, no reviews are available for this product yet

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