TrustRadius Insights
ClaimXperience has been well-received by users who appreciate the ease of downloading and accessing the application. The program offers …
Overview
What is ClaimXperience?
ClaimXperience, from Verisk Analytics, is a cloud-based collaboration portal that lets insurance companies and claims teams improve the policyholder experience, curb claims handling costs, and accelerate the claims cycle.
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What is ClaimXperience?
ClaimXperience, from Verisk Analytics, is a cloud-based collaboration portal that lets insurance companies and claims teams improve the policyholder experience, curb claims handling costs, and accelerate the claims cycle.
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Product Details
- About
- Tech Details
What is ClaimXperience?
ClaimXperience, from Verisk Analytics, is a cloud-based collaboration portal that lets insurance companies and claims teams improve the policyholder experience, curb claims handling costs, and accelerate the claims cycle.
ClaimXperience helps users to overcome the challenges of remote claims adjusting and settlement. Its centralized virtual claims adjusting platform improves collaboration between all claims participants.
Real-time video collaboration lets users collect real-time video and photos to triage the claim using the policyholder’s mobile device. It can also be used to connect with contractors to verify work progress and completion.
ClaimXperience Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ClaimXperience has been well-received by users who appreciate the ease of downloading and accessing the application. The program offers many benefits, including streamlined communication between reviewers and users, making the process more efficient. With fewer follow-up questions and less back-and-forth, users find that they can complete claims much more quickly than before.
Users also report that the program is so thorough that additional information is rarely required, saving time and effort for everyone involved. In addition, collaborative efforts with insured customers have been successful, resulting in more engaged customers who are better advocates for insurance claims. Finally, the software has helped adjusters estimate claims accurately, resulting in better outcomes for customers. With the ability to compile estimates without saving over and over again, users find that ClaimXperience is a time-saver and a significant benefit compared to other estimating systems.
Efficient Claims Submission: Users have found ClaimXperience to be a convenient and efficient way to submit claims, with multiple reviewers noting its ease of use. The straightforward and easy-to-follow process has made it stress-free for users to complete the submission process.
Collaborative Efforts: Reviewers were impressed by the ability to collaborate with managers through video sessions and noted that it cuts down claim life cycles, making the process more efficient. Many appreciated the feature of recording live sessions and submitting documents in real-time, which streamlined the entire claims process.
User-Friendly Estimating Software: The estimating software offered by ClaimXperience was user-friendly and simple to use, making the process of estimating contents much easier for many reviewers.
Missing Features: Some users have found ClaimXperience to be lacking in features, making it difficult for them to use the software effectively.
Slow Data Entry: Several reviewers have mentioned that while the software is designed well for insurance issues, it takes a long time to fill out all the required fields depending on the claim, leading to slow data entry and a frustrating experience.
Reporting Nightmares: A few users reported having issues with the reporting feature of ClaimXperience due to inconsistent data and weird batch times. This has made generating reports a nightmare for these users.