ClickDimensions Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for ClickDimensions are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Platform: Users have found ClickDimensions to be a user-friendly platform that allows for the development of landing pages, email sends, forms, and surveys without the need for HTML knowledge. Many reviewers mentioned that it can be used with or without code knowledge, making it a convenient interface to work in.

Seamless Integration with Outlook and Dynamics CRM: Several users appreciated the seamless integration of ClickDimensions with Outlook and Microsoft Dynamics CRM Versions 2011-Current. They found it easy to pull information from the CRM system as ClickDimensions fully integrates with Dynamics CRM.

Robust Email Editor Options: The email editor options provided by ClickDimensions have been highly praised by users. They find it straightforward to design and send emails, thanks to features like the ability to use HTML and Free Form. Additionally, users appreciate the email statistics and campaign reporting features offered by ClickDimensions.

Reviews

10 Reviews

Integrates well with Dynamics CRM, but be wary of support

Rating: 2 out of 10

Incentivized

June 12, 2021

Use Cases and Deployment Scope

The marketing department uses ClickDimensions to reach prospective students via email. We use bulk emails to provide prospective students with information about events such as open days. Campaign Automations are used to nurture leads with drip campaigns. It takes some work out of our hands that would otherwise have to be done manually.

Pros

The integration with Dynamics CRM is a pro.
Overall functionality is fine for most basic things.

Cons

[I feel that] support is abysmal.
Hardly any new features or improvements.
Longstanding issues take ages to fix.

Likelihood to Recommend

<div>If you wish to use something that by default integrates with Dynamics CRM, ClickDimensions is one of your options. It will suit most of your basic needs.</div><div>

</div><div>If you want to do more advanced things, you may need to look at another solution. Also [in my experience], support has been abysmal, so try not to require it...

</div>

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

4 years of experience

ClickDimensions Review

Rating: 2 out of 10

Incentivized

April 12, 2021

Use Cases and Deployment Scope

We used it primarily as an email marketing system. Some programmatic communications for events. Very light automation use. We used the forms and surveys at times, form captures, and web content (pages) for subscription preferences.

Pros

Posting email activity to a customer record in Dynamics
Using marketing lists from Dynamics

Cons

Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
Managing customer preferences and subscriptions felt extremely convoluted
Interfaces generally not intuitive
Reporting was not in the class of competitors
Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Likelihood to Recommend

In theory, its connection to Dynamics, and the customisations you can make, are a big benefit. In practice, for a company that is not enterprise level and does not have many subject matter experts working on it, the platform was painful, and the staff time/development/consulting overhead too high. The day to day difficulties outweighed the benefits.

For example, emails can essentially only be personalised with information from a Dynamics customer record. So you need to add lots of additional temporary information to your core CRM record, or come up with convoluted solutions for a common email marketing use case.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

5 years of experience

Basic - But Not Stable

Rating: 1 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

We used the mass email marketing, event participations and webinar surveys, forms and landing pages, and campaign automation. It is very convenient to have this integrated with Dynamics 365 and we wrote many workflows to further share information between the two. We also used the script on our website to track visits and page views.

Pros

Integration with Dynamics 365.
Email editor options, including HTML and Free Form.

Cons

Support - Tier 1 is inadequately trained, and other tiers are inadequately staffed.
Product maturity - The product is not stable and consistent.

Likelihood to Recommend

If you have basic marketing needs this product may work well for you. However, we do not recommend that you choose this product based on the integration with Dynamics 365 as the statistics, the performance, the stability, and consistency will negate the benefits of integration. It performs basic functions and provides many features but other software that performs the same functions is cheaper, especially when you experience intermittent data loss.

Karen Chamberlain

Consultant in Corporate at HMS Cornerstone Solutions (11-50 employees)

Vetted Review

3 years of experience

ClickDimensions is Best Suited for Microsoft Dynamics 365/CRM Users

Rating: 8 out of 10

Incentivized

May 17, 2019

Use Cases and Deployment Scope

ClickDimensions will soon be deprecated within our organization due to the fact that we have found a marketing automation solution that better fits our needs and integrates with other products. While it's great for Microsoft Dynamics 365/CRM users, solely, if you're using more channels, it's not as thorough or compatible, so to say.

Pros

Connects with Microsoft Dynamics

Cons

Multi-channel integration
User-friendliness
Relevance to modern marketplace

Likelihood to Recommend

ClickDimensions is well-suited for those using Microsoft Dynamics 365/CRM environments. Even if you are using Dynamics, I would advise you to conduct thorough business analyses before deciding on something to be assured it's the right one for you. Things aren't black and white in the world of technology. Change is the only constant, much like in life. Evolution is inevitable. You need something that'll grow with your business and business plans. ClickDimensions isn't fitting the bill lately, in my opinion. It's not a bad solution, but a subjective criticism.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

2 years of experience

ClickDimensions Marketing!

Rating: 6 out of 10

Incentivized

January 10, 2019

Use Cases and Deployment Scope

We use ClickDimensions to send and track email campaigns and event emails, as well as to create and use forms to track usage and click rates. We like being able to see what people click and then tailor future communications based on their interests. The insights are very valuable to us and help establish better relationships.

Pros

Email design
Email send
Campaign automation
Analysis
Analytics

Cons

Overall ease of use
Integration with WordPress
Better support

Likelihood to Recommend

We have Microsoft Dynamics 365 on-prem and it integrates very well with this. It's nice to have it tied to our CRM so we can easily create marketing lists, as well as suppress contacts from said lists in the event that they unsubscribe. It's great for blasting a database of contacts and then tracking what those contacts do after the fact.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

2 years of experience

ClickDimensions Review

Rating: 8 out of 10

Incentivized

September 25, 2017

Use Cases and Deployment Scope

ClickDimensions is currently being used by both our Marketing and Sales teams. It allows us to see, collect and analyze all sorts of user data for our marketing and sales activities, then take the appropriate action(s) based on the data collected. The integration between ClickDimensions and Microsoft Dynamics CRM is pretty seamless.

Pros

Excellent email statistics and campaign reporting
Easy to implement lead scoring and collecting of data
Easy to use web forms, email templates and surveys
Accessible training and support help when needed

Cons

Implementation of new features could be rolled out more effectively, fewer errors (ex: campaign automations)

Likelihood to Recommend

When you need a seamless integration between your CRM and Marketing Automation tools, ClickDimensions is a great solution.

Evelyn Menguita

Digital Marketing Strategist in Marketing at ADL Embedded Solutions, Inc. (11-50 employees)

Vetted Review

2 years of experience

View profile

Good marketing platform in a regrettable CRM

Rating: 9 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

I used ClickDimensions as our main marketing automation platform. I lead the marketing team and ClickDimensions helped us with automated workflows, email campaigns, creating landing pages and more.

Pros

The nurture campaign builder was great. Easy to use and to follow along with.
The drop and drag editor was easy to use and you could start using it with no training.
I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.

Cons

I used ClickDimensions within Dynamics. That is really it's only downfall, Microsoft Dynamics, some of the areas of ClickDimensions are in different areas of and sometimes hard to remember where to find. If you are familiar and like Dynamics and its top ribbon, then ClickDimensions will be great for you.

Likelihood to Recommend

ClickDimensions works great as an email nurture automation platform.

Neville Wiles

Sales & Marketing Support Specialist in Marketing at Lasers Resource (11-50 employees)

Vetted Review

1 year of experience

View profile

Clickdimensions - where integration actually becomes an impediment

Rating: 3 out of 10

Incentivized

May 26, 2016

Use Cases and Deployment Scope

Clickdimensions is used primarily as an email marketing tool by our company, allowing us to send emails to marketing lists and measure their effectiveness. We also use it to gather contact information from forms on our website. More recently we've started to use the data on website traffic and page views. It is used primarily by central marketing, although product marketing is responsible for generating email content. Clickdimensions was implemented to allow us to do email marketing directly from Microsoft Dynamics CRM.

Pros

Easy to pull information from Dynamics CRM, as it's fully integrated.
Straightforward email marketing tools.
Form builder is easy to use, and pushes captured information straight into Dynamics.

Cons

Intergration with Dynamics CRM actually turns out to be a disadvantage, as the system is constrained heavily in its utility by how Dynamics runs. For example, creating marketing lists for segmentation is particularly arduous if Contacts and Lead entities are in use.
Clickdimensions relies on Dynamics business processes to run automation events, which means if there's a lot going on then it can snarl up the CRM server significantly.
Getting data imported into CRM and Clickdimensions is extremely clunky - when it doesn't fail entirely, it is often buggy.
Drag and drop email editor is not great, often introducing undesired stylings due to cut and pasting.
The real power in this system is being able to monitor key metrics, such as email clicks or page views. However, all of these have to be set up manually in Dynamics to truly leverage the system. And to act on these metrics requires business processes in CRM, as only email clicks and form submissions can be used as triggers from within CRM.

Likelihood to Recommend

Clickdimensions would be suitable for low throughput email blasts to non-segmented lists from Microsoft Dynamics CRM. Its automation is limited and segmentation is really hard in Dynamics, making it unsuitable for complex nurture campaigns or marketing following behaviour based triggers.

Chris Thorne

Commercial Marketing Manager in Marketing at Horizon Discovery (201-500 employees)

Vetted Review

1 year of experience

View profile

ClickDimensions User Review

Rating: 8 out of 10

Incentivized

February 5, 2016

Use Cases and Deployment Scope

ClickDimensions is centrally used by the marketing department at our company. They primarily use the Email Marketing features for newsletters, email blasts, etc. Our company also provides consulting services - including CRM solutions - so we have multiple clients that have implemented the technology to integrate with their Microsoft Dynamics CRM environments.

Pros

Email Sends.
Nurture Campaigns.
Web Tracking.

Cons

Integration with CRM is not flawless.
All data cannot migrate to other environments.
Technical support response time.

Likelihood to Recommend

ClickDimensions is well suited for companies of all sizes that need to reach an audience of all sizes. It would be less appropriate for companies that do not have firm marketing initiatives.

Verified User

Consultant in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Best Option for Microsoft Dynamics CRM Users.

Rating: 8 out of 10

Incentivized

January 27, 2016

Use Cases and Deployment Scope

Our organization uses ClickDimensions for marketing automation, email marketing (A/B split testing, email sends, campaign responses, engagement, etc.), surveys, landing pages, forms, campaign automation, and lead qualification. We use it specifically in the Marketing Department for these reasons however, we have used it to survey employees as well as a weekly communication & test for our safety bulletin because we work in the construction industry.

Pros

Developing Landing Pages, Email Sends, Forms, and Surveys without HTML Knowledge. It can be used with code knowledge or without making it a super easy interface to work in.
Integrates flawlessly with Outlook and Microsoft Dynamics CRM Versions 2011-Current.
ClickDimensions offers a free certification for deployment in a 3 class, online webinar & test. Great way to learn Microsoft CRM capabilities and the software itself.

Cons

Survey functionality is not as robust as other platforms such as Qualtrics.
When upgrading, certain aspects of Microsoft Dynamics can revert back to initial deployment state.
Only integrates with Microsoft Dynamics.

Likelihood to Recommend

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

Emily Olson

Marketing Generalist in Marketing at CC&N (51-200 employees)

Vetted Review

1 year of experience

View profile

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Reviews and Ratings

Clickdimensions - where integration actually becomes an impediment

Rating: 3 out of 10

Incentivized

May 26, 2016

Use Cases and Deployment Scope

Pros

Easy to pull information from Dynamics CRM, as it's fully integrated.
Straightforward email marketing tools.
Form builder is easy to use, and pushes captured information straight into Dynamics.

Cons

Intergration with Dynamics CRM actually turns out to be a disadvantage, as the system is constrained heavily in its utility by how Dynamics runs. For example, creating marketing lists for segmentation is particularly arduous if Contacts and Lead entities are in use.
Clickdimensions relies on Dynamics business processes to run automation events, which means if there's a lot going on then it can snarl up the CRM server significantly.
Getting data imported into CRM and Clickdimensions is extremely clunky - when it doesn't fail entirely, it is often buggy.
Drag and drop email editor is not great, often introducing undesired stylings due to cut and pasting.
The real power in this system is being able to monitor key metrics, such as email clicks or page views. However, all of these have to be set up manually in Dynamics to truly leverage the system. And to act on these metrics requires business processes in CRM, as only email clicks and form submissions can be used as triggers from within CRM.

Likelihood to Recommend

Chris Thorne

Commercial Marketing Manager in Marketing at Horizon Discovery (201-500 employees)

Vetted Review

1 year of experience

View profile