ClickDimensions User Review
February 05, 2016

ClickDimensions User Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickDimensions

ClickDimensions is centrally used by the marketing department at our company. They primarily use the Email Marketing features for newsletters, email blasts, etc. Our company also provides consulting services - including CRM solutions - so we have multiple clients that have implemented the technology to integrate with their Microsoft Dynamics CRM environments.

Pros

  • Email Sends.
  • Nurture Campaigns.
  • Web Tracking.

Cons

  • Integration with CRM is not flawless.
  • All data cannot migrate to other environments.
  • Technical support response time.
  • Web activity tracking.
  • Maintaining contact with leads and current customers.
Microsoft Dynamics Marketing
ClickDimensions is well suited for companies of all sizes that need to reach an audience of all sizes. It would be less appropriate for companies that do not have firm marketing initiatives.

ClickDimensions Feature Ratings

7.3
WYSIWYG email editor
7
Dynamic content
7
Ability to test dynamic content
8
Landing pages
7
A/B testing
7
Mobile optimization
5
Email deliverability reporting
10
List management
9
Triggered drip sequences
6
7.8
Lead nurturing automation
8
Lead scoring and grading
8
Data quality management
7
Automated sales alerts and tasks
8
5.5
Calendaring
4
Event/webinar marketing
7
5.5
Social sharing and campaigns
6
Social profile integration
5
6.7
Dashboards
7
Standard reports
7
Custom reports
6
5.2
API
5
Role-based workflow & approvals
8
Customizability
8
Integration with Salesforce.com
1
Integration with Microsoft Dynamics CRM
8
Integration with SugarCRM
1

ClickDimensions Support

General usage, training, etc. has phenomenal support. When technical problems occur, resolutions have been harder to come by.
ProsCons
Quick Resolution
Knowledgeable team
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Yes - Enterprise level subscription
ClickDimensions provides a phone number directly to their support team. This feature is advantageous when quick questions need to be answered or any kind of emergency arises.

Comments

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