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CloudWaitress has proven to be a valuable tool for businesses seeking to navigate the challenges brought on by the COVID-19 pandemic. Many …
Starting at $39 per month
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What is CloudWaitress?
CloudWaitress is an online ordering and marketing platform tailored for restaurants and food businesses. According to the vendor, it offers a range of features to streamline operations, enhance online presence, and drive sales. This platform targets small to medium-sized restaurants, cafes, food trucks,...
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Basic
$39
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is CloudWaitress?
CloudWaitress is an online ordering and marketing platform tailored for restaurants and food businesses. According to the vendor, it offers a range of features to streamline operations, enhance online presence, and drive sales. This platform targets small to medium-sized restaurants, cafes, food trucks, catering businesses, and bakeries.
Key Features
Unlimited growth potential: CloudWaitress offers various ordering options, including pickup, delivery, dine-in, and reservation booking, allowing restaurants to serve a wide range of customers and expand their business.
Seamless ordering experience: CloudWaitress provides an online, mobile-friendly ordering system with a built-in POS for easy management.
Real-time performance insights: CloudWaitress provides real-time analytics to track restaurant performance and make data-driven decisions.
Easy self-setup: CloudWaitress offers an easy self-setup process, eliminating the need for a designer or developer.
Automatic table number recognition: CloudWaitress offers QR ordering, automatically recognizing table numbers to streamline the ordering process.
Integration with POS table map: CloudWaitress integrates with POS systems, enabling easy management of dine-in orders and table availability.
1,200+ integrations: CloudWaitress offers over 1,200 integrations with third-party services, connecting the online ordering system with various tools and platforms.
Customizable online menu: CloudWaitress allows restaurants to create and customize online menus, including dish customization options and combo deals.
Online payments: CloudWaitress integrates with online payment platforms like Stripe and PayPal, enabling restaurants to accept online payments directly.
Automated receipt printing: CloudWaitress supports automatic receipt printing, allowing customized order receipts to be easily printed from any connected receipt printer.
CloudWaitress Features
- Supported: Employee Management
- Supported: Kitchen/Menu Management
- Supported: Reporting/Analytics
- Supported: Reservations Management
- Supported: Food Delivery Dispatching
- Supported: For Restaurants
- Supported: Online Ordering
- Supported: Order Management
- Supported: Purchasing & Receiving
- Supported: Multi-Location
- Supported: Reporting & Statistics
- Supported: Third Party Integrations
- Supported: Alerts/Notifications
- Supported: Customer Accounts
- Supported: Mobile Access
- Supported: Mobile Payments
- Supported: Online Payments
- Supported: Order Tracking
- Supported: POS Integration
- Supported: Payment Processing
- Supported: Restaurant POS
- Supported: Website Personalization
CloudWaitress Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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CloudWaitress has proven to be a valuable tool for businesses seeking to navigate the challenges brought on by the COVID-19 pandemic. Many customers have expressed their satisfaction with this platform, highlighting its ability to help them survive and thrive during these difficult times. The exceptional support provided by the CloudWaitress team is frequently lauded, as users appreciate the personal attention and timely assistance they receive, regardless of time differences. This transparent and user-friendly product has been highly recommended by its users who plan to continue using it in the long-term.
One of the key use cases of CloudWaitress is its effectiveness in allowing businesses to compete with major third-party online ordering platforms at a fraction of the price. By avoiding the need to share a large percentage of profits with big online companies, businesses can maximize their earnings and retain more control over their operations. Furthermore, CloudWaitress offers flexibility and customization options, enabling businesses to tailor their online ordering system to their specific needs. The system itself works seamlessly and ensures that orders flow smoothly, providing an efficient and streamlined experience for both businesses and customers alike. Overall, CloudWaitress is considered the smartest and best value-for-money solution among various platforms, thanks to its incomparable customer service and ability to drive success for businesses in the digital marketplace.
Easy-to-use and user-friendly system: Many users have found CloudWaitress to be extremely easy to use and navigate. They appreciate the straightforward interface, which simplifies tasks such as building a menu and adding option groups. The system's user-friendliness makes it accessible even for non-technical users.
Efficient customer support: CloudWaitress has received positive feedback for its customer support team. Users have mentioned that the support team is quick to respond and provides efficient assistance, particularly during set-up or when they have specific questions. This level of customer support contributes to a smooth experience with the software.
Combines various order types in one system: A significant advantage of CloudWaitress is its ability to handle multiple order types including online ordering, QR ordering, catering ordering, collection, takeaway, and dine-in orders. Users appreciate this versatility as it allows them to streamline their operations by managing all these order types within a single system.
Limitations with MYOB Integration: Some users have expressed disappointment that CloudWaitress does not currently support MYOB, a popular accounting software. This may be seen as a drawback for users who prefer to use MYOB for their business operations.
Restrictions on Image Limit: A few reviewers have mentioned that there is a limit on the number of images that can be added to a single product in CloudWaitress. For some users, this restriction may hinder their ability to visually present their products effectively.
Lack of Flexibility in Delivery/Pickup Rescheduling: Several users have found the flexibility for rescheduling delivery or pickup timings in CloudWaitress to be insufficient. This limitation could potentially cause inconvenience for these users when managing their orders and deliveries.