Commerce Management Platform

The Singularity Commerce Management Platform is a cloud-based solution that aims to streamline multichannel commerce for businesses of various sizes. According to the vendor, this platform offers a flexible management console, mobile-friendly eCommerce websites, and integrations with third-party applications to empower organizations, engage customers, and simplify the selling process.

Key Features

Integrations: According to the vendor, the platform allows for seamless integrations with third-party applications, automating processes and reducing operational costs. It can also streamline workflows by connecting with other tools and systems, improving efficiency and accuracy.

Omnichannel Order Management: The platform enables businesses to compile multichannel orders from web, mobile, sales teams, and selling partners in a single admin portal. According to the vendor, this centralized order management approach streamlines fulfillment processes and enhances order accuracy and customer satisfaction.

Product Data Management: The platform simplifies product information management through data integration or bulk import functionality. According to the vendor, businesses can easily add and update product information, ensuring consistency and accuracy by managing data in one central location.

Customer Management: According to the vendor, the platform allows businesses to create personalized buying experiences by providing customers with access to exclusive product catalogs and customer-specific contract pricing. It also enables the management of customer information, preferences, and purchase history to enhance customer relationships.

Sales Team Tools: The platform empowers sales teams with a virtual sales representative that provides product information, pricing, and availability. According to the vendor, sales teams can place orders on behalf of customers, improving sales efficiency. The platform also offers tools for tracking and managing leads and opportunities.

Real-Time Reporting: The platform provides real-time reports on sales by product, customer, sales team, and data quality. According to the vendor, businesses can export these reports to Excel for further analysis and gain insights into sales performance to make data-driven decisions.

B2C & B2B Under 1 Roof: The platform enables businesses to serve both B2C and B2B customers on a single platform. According to the vendor, businesses can manage separate or combined product catalogs for different customer segments and customize pricing, promotions, and experiences based on customer type.

Mobile Shopping: The platform optimizes the buying experience for mobile users with responsive eCommerce websites. According to the vendor, it automatically detects and delivers the most optimized version for phones and tablets, allowing customers to shop anytime, anywhere, from any device.

1:1 Contract Pricing: According to the vendor, the platform displays customer-specific contract pricing based on login credentials, ensuring accurate and personalized pricing for each customer. It also allows businesses to hide pricing for non-authorized users or public visitors.

Real-Time Inventory: The platform provides customers with up-to-date information on product availability across multiple warehouse locations. According to the vendor, this helps prevent out-of-stock situations and backorders, ultimately improving order fulfillment and customer satisfaction.