ConnectWise Automate Reviews and Ratings

Use Cases and Deployment Scope

We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems this product addresses are being able to have one platform where we can manage our clients and as well remote in as needed. It helps to get specs on hardware, run planned patches, gives our team alerts and disk errors and much more. We have used ConnectWise Automate for over 10 years and feel it always is something that is improving and per our use case we enjoy and feel it is part of our environment now and has always been.

Likelihood to Recommend

There are many scenarios it is well suited but one is it helps us managed our clients in full scope and gives us a ton of valuable data to use when helping out our clients.

Use Cases and Deployment Scope

Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.

Likelihood to Recommend

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

Use Cases and Deployment Scope

We have various computers that manage the state of the oil, and we cannot always or personally monitor them in real-time, in addition to machinery and android devices that depend on our supervision. When we go out to the field, thanks to the program, we can see what is happening in the office, and with its formats and blocking tools, we can safeguard data from any intruder who approaches us at the site or on networks.

Likelihood to Recommend

I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.

Use Cases and Deployment Scope

As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-day monitoring, management, and script engine resources. It's integration with other ConnectWise products we use give us seamless management and analysis of our managed environments.

Likelihood to Recommend

For remote management, reporting, and alerting across multiple environments, Automate handles these tasks like a champ. Clients and sites are neatly arranged and easily accessible in a drill down tree. Dataviews can be ran to glean reports on various data relating to devices. One often used is Software Listing. You can pull a complete, searchable list of software on devices by company, site, and individual machines. This is great for planning and completing software deployments. Many other dataviews are available, including complete chassis details of devices.

Use Cases and Deployment Scope

We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its monitoring capabilities in addition to integrated Auvik. Its remote management (Control) is much better than previous RMM we used in the past.

Likelihood to Recommend

Connectwise Automate is pretty much a jack-of-all-trade RMM. It requires full-time management. It's not designed for small MSP. From the time of onboarding to fully implementing its functionalities, our hosted Automate took us roughly about 8 months to smooth things out. Even that, we still work on improving from scripting to policy management.

Use Cases and Deployment Scope

We use it with clients on their computers. ConnectWise Automate is supposed to do a lot of things, but it's still called Labtech within the program, which you'd think after all of these years, they would have fixed since it was purchased and renamed years ago. ConnectWise Automate requires a client license for each computer that it is installed on, but you can only add licenses and never remove them. If you don't have enough licenses, you can't use it properly. If you have too many licenses that you aren't using, you have to pay for them no matter what happens. Imagine if Microsoft did the same thing with Office and made you pay for the licenses that you don't use. In my opinion, this isn't a company that wants partners, this is a vendor only interested in making money without regard to their clients. As an MSP, my client count fluctuates, and ConnectWise Automate removes the ability to allow my client count to fluctuate as needed, which to me, that just isn't acceptable.

Likelihood to Recommend

In my opinion, it is extremely difficult to use and set up. I find the interface tough with multiple nests and folders to access different things. I also do not like the inability to add or remove clients easily when your computer count changes.

Use Cases and Deployment Scope

I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation, PC inventory/specification checks, Warranty Management, and Security Features.

Every computer that we manage gets ConnectWise Automate installed on it, and it handles installing the rest of our tools stack and gets those machines assigned to the proper client with the proper settings for that client

Likelihood to Recommend

I use Connectwise Automate for most of my normal Job functions. We use ESET endpoint protection, and ConnectWise Automate handles the version updates for us. When a new version comes out, I just have to modify my custom settings to include the current version number, and it updates the entire fleet of machines. Additionally, I have used ConnectWise Automate for: Setting up Security evaluations, Setting unique local administrator accounts for 2,000 machines, removing unwanted software from all machines in the fleet, and others.

Patch Management works well, but the interface and deployment are clunky and have a steep learning curve. Once mastered, it handles patching very well, but navigation is not the easiest. Further, it comes with some decent canned reports, but generating custom reports is not well documented and very difficult. It used to be done using Crystal reports, and if you knew the database, you could generate very nice reports, but it has since moved to a custom report builder, and the nesting/grouping does not work well

Use Cases and Deployment Scope

We currently utilize Automate for RMM as internal IT and have deployed it across the whole organization, it is key for our daily asset management.

Likelihood to Recommend

Obviously Automate is designed for MSP, but I have found that some internal IT forces could benefit from this software as it helps organize, manage, and protect your physical inventory fleet. Its integration with other products allows for ease of end-user support, and accurate reporting for auditors and compliance regulators. This software has allowed us to consolidate 5 disparate applications into this one and it has helped our helpdesk staff increase productivity and resolution of issues.

Use Cases and Deployment Scope

We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, Screenconnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.

Likelihood to Recommend

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.

Use Cases and Deployment Scope

We are a managed service provider so we use Automate for all our MSP clients; it helps us to monitor updates for our customers and, if needed, uninstall updates if something went wrong.

Likelihood to Recommend

If you have a managed service provider business, you definitely need to look at Automate and its accompanying program Manage and Connectwise Control. Automate will do just that—automate your MSP business as it takes away the normal day to day updates, and in case there is an issue with a Windows update, you can just as easily uninstall all those updates with a few keystrokes rather than going from machine to machine and doing that task. You can also bring up all your systems in the dashboard and check for issues before they happen.