ConnectWise Automate - Automate Everything
December 12, 2022

ConnectWise Automate - Automate Everything

Mike Boteler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate

Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.

Pros

  • Automation
  • Customized Alerting
  • Connectwise Manage integration

Cons

  • The fat client is not stable but they are working on a web client
  • The web client doesn't have all the features as the fat client
  • ConnectWise Automate Support not always the fastest at resolving known issues
  • Scripting
  • Ticketing
  • Integration with the other Connectwise products
  • It's our primary tool for automation

Do you think ConnectWise Automate delivers good value for the price?

Yes

Are you happy with ConnectWise Automate's feature set?

Yes

Did ConnectWise Automate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Automate go as expected?

Yes

Would you buy ConnectWise Automate again?

Yes

If you are an MSP that wants to save engineer and customer time there is no other RMM out there that can compete with ConnectWise Automate. If you are an MSP that doesn't have alot of scripting/coding experience and just want surface level ticketing, you should look for another platform as this is best suited for full throttle automation.

Comments

More Reviews of ConnectWise Automate