Not For Small MSP
October 06, 2022

Not For Small MSP

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate

We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its monitoring capabilities in addition to integrated Auvik. Its remote management (Control) is much better than previous RMM we used in the past.
  • Remote Control Support (Connectwise Control)
  • Customize Report
  • Vendors integration
  • Dashboard
  • Technical support
  • Patching is hit and missed
  • Remote support management
  • Reporting
  • Patching
  • Monitoring
  • Comparing to other RMM products that we used in the past, Automate is slightly a better product.
  • Managing the functionalities take a lot of effort
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more flexibility with custom configurations. If you are willing to go down the rabbit hole with Automate, do not sign up directly with Connectwise, instead use 3rd party vendors like TDSynnex or IngramMicro to negotiate your contract and pricing.

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Connectwise Automate is pretty much a jack-of-all-trade RMM. It requires full-time management. It's not designed for small MSP. From the time of onboarding to fully implementing its functionalities, our hosted Automate took us roughly about 8 months to smooth things out. Even that, we still work on improving from scripting to policy management.

ConnectWise Automate Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation