ConnectWise Automate Pricing

“We pay for the standard support given to all customers, A premium support plan does exists but the cost is substantial.”

“Might be a little expensive for small MSP's...But worth the investment.”

“We started with Kaseya years ago and paid a hefty price for it in dollars.”

“I'm not sure it would be worth the investment for smaller companies with an in-house IT department, solely because of the cost associated. … Services like Webroot AV which come at a monthly subscription allowed us to put aside the yearly conversations with our customers about re-upping AV and focus on more critical systems and services.”

“You can get some good value out of it, but the complexity and cost may outweigh the benefits if you just don't have the scale or dedicated, skilled resources to really get the most out of the product.”

“ConnectWise Automate (formerly LabTech) took us a while to implement and adopt, but it was worth the time, cost, and effort.”

“Kaseya was substantially less expensive, however, we ended up switching back to Labtech within 8 months due to the technical support and lack of features within Kaseya.”

“Kesaya is the best in class however even more expensive, or it was haven't checked for a while.”

“In addition to basic monitoring and alerting ConnectWise Automate (CWA) is also leveraged for software deployment, license management, and custom-built script writing/deployment.”

“To me, the additional things that you get from Premium Support are not justified by the cost.”

“The real ROI could come after the recovery of investment from 2023.”