Automate Attraction
March 04, 2021
Automate Attraction
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We currently utilize Automate for RMM as internal IT and have deployed it across the whole organization, it is key for our daily asset management.
- Performs maintenance and daily routines.
- Performs security and patching solutions.
- Allows for ease of support of end users.
- Comes with lots of tools, but most of which you must assemble yourself.
- Great for the tinkerer who likes to try and troubleshoot, but support is lacking.
- Requires lots of configuration out of the box.
- It has a been a positive impact due to the enhanced troubleshooting the techs have
- Consolidated application allows for quicker troubleshooting of issues
- Automate has allowed for greater confidence in IT from the rest of the organization due to ease of use and tracking of issues.
Formerly used Lansweeper, Solarwinds Orion, BMC track-it, which were all replaced with Connectwise offerings.
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
No
Did implementation of ConnectWise Automate go as expected?
Yes
Would you buy ConnectWise Automate again?
Yes