What TrustRadius Research Says
Reviewers express a mix of sentiments regarding the pricing and value of the product. Many appreciate the significant cost savings achieved by consolidating multiple systems into one platform, which enhances efficiency and reduces the overall expenditure associated with managing separate tools. The competitive pricing of the product is highlighted, particularly for medium-sized and larger companies that require customizable solutions. However, there is a mixed opinion about its suitability for smaller businesses and startups. While some view it as "too heavy" for their needs, indicating it might not offer the simplicity or affordability they seek, others recognize its value for larger organizations.
Additionally, when opting for an on-premises deployment, users note the potential for extra costs related to microservices, which adds complexity to the pricing structure. The integration with social media also necessitates third-party applications, which could incur additional expenses. Overall, while the product is seen as valuable for larger organizations looking for robust features and customization, the mixed opinion suggests that smaller enterprises may find it less suitable due to higher costs and the need for specialized personnel to manage the system effectively.
