Name: Présentation des opportunités dans Crème CRM !
Uploaded: 2018-09-14T12:47:45.000Z
Duration: 5 min 40 s
Description: Présentation des opportunités dans Crème CRM !

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

HubSpot CRM

HubSpot

Salesforce Sales Cloud

Salesforce

Zoho CRM

Zoho

Microsoft Dynamics 365

Microsoft

Insightly

Unbounce

Pipedrive

Pipedrive Inc.

SAP Sales Cloud

Sugar Sell (SugarCRM)

SugarCRM

Bigin by Zoho CRM

Crème CRM is a customer relationship management (CRM) software solution designed to assist small to medium-sized businesses in effectively managing their relationships with customers, prospects, suppliers, partners, and other stakeholders. Offering a range of modules for sales management, invoicing, quoting, shared calendars, commercial actions, and email and SMS campaigns, Crème CRM caters to the needs of various teams and professionals, including sales teams, marketing teams, customer service teams, business development teams, and professional services firms.

## Key Features

**Email Synchronization**: According to the vendor, Crème CRM provides seamless email synchronization across different platforms, allowing users to easily transfer emails to the CRM for improved organization and tracking.

**Semantic Relationships**: According to the vendor, Crème CRM enables users to create and customize semantic relationships, facilitating the modeling of clients of partners, prospects of business introducers, or customers of competitors. This feature aims to enhance efficiency by building a comprehensive knowledge base.

**Sales Activity Tracking**: According to the vendor, Crème CRM offers a robust reporting module that allows users to set up a dashboard for tracking sales activities, including deals, appointments, and phone calls. The system supports nested reports for generating detailed insights.

**Business Modeling**: According to the vendor, Crème CRM provides modules for modeling all actors in the market, such as customers, prospects, suppliers, and partners. These modules cover sales management, invoicing, quoting, shared calendars, and more.

**Customizable Campaigns**: According to the vendor, Crème CRM empowers users to create and manage tailored email and SMS campaigns, ensuring effective communication with specific target audiences, including customers and prospects.

**Invoice and Quote Generation**: According to the vendor, Crème CRM offers modules for generating professional-looking invoices and quotes, streamlining the billing process and maintaining accurate financial records.

**Shared Calendar**: According to the vendor, Crème CRM includes a shared calendar feature that enables teams to collaboratively manage their schedules. Users can easily schedule and track appointments, meetings, and other important events, promoting better coordination.

**Customizable Semantic Relations**: According to the vendor, Crème CRM allows users to define and customize semantic relationships between various entities, such as customers, partners, prospects, and competitors. This feature aims to facilitate a comprehensive network of connections for better market understanding.

**Efficient Knowledge Management**: According to the vendor, Crème CRM helps businesses gather and organize comprehensive knowledge about their customers, competitors, and partners, enabling improved decision-making and enhanced overall business performance.

**Action Management**: According to the vendor, Crème CRM provides modules for planning, tracking, and evaluating marketing and sales activities. This feature helps businesses stay organized and ensures important actions are not overlooked.

Hybird states they created Crème CRM to answer the question "What is a CRM really good for?" They offer their CRM as a solution to store data which, taken as a whole, will constitute a history of the customer relationship, will tell the story of the commercial life of a company.

Free Forever

CRM Bundle

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

Starter

Plus

ActiveCampaign

Creme CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Hybird

Présentation des opportunités dans Crème CRM !

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Creme CRM

Overview

What is Creme CRM?