Amadeus Central Reservation System vs. Cvent Event Management

Amadeus Reservation System is a travel resource used by travel agents and industry organizations worldwide to book flights, rental cars, cruises, hotels, and other travel experiences. It is user-friendly and provides accurate travel inventory data. Agents benefit from its free training and certification program, and the travel industry likes its efficiency, professional support, and broad offerings. Amadeus is a great travel resource, but its conventional approaches are outdated and burdensome to master.

Cvent has been great for our large flagship conferences, roadshows, exec forums, and webinars. From registration and attendee management all the way to post-event engagement and everything in between. Its custom reporting has helped us present business cases when we needed to eliminate certain events and has also helped us navigate challenging recruitment times by calling out patterns and successes.

Incentivized

• Simple, understandable, and logical instructions.
• PNR changes on issued tickets are easy.
• It has been able to find and sell airline tickets quickly.
• It is simple to use for making PNRs and purchasing plane tickets.
• It has a simple five-step process for generating flight PNRs.

• Event registration - manages different registration types for different programming.
• Audience Segmentation - from sessions to event emails to push notifications, Cvent's audience segmentation saves us so much time.
• Training - Cvent has a vast library of help articles and community questions and answers to help both new and seasoned users.

• Expensive subscriptions.
• It takes some effort to book a hotel or car.
• It loads slowly, and updates are rare.

• Growth emphasis seems slanted towards trade shows and events vendor integrations (less so on educational/attendee features)
• Because of rapid incorporation of new functionality, documentation can lag behind the current platform
• Complexity is growing, so the platform requires a significant investment of time and coordination to fully leverage

Incentivized

We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost

Incentivized

Super simple to use once configured. The solutions guide you through the process and the training resources and community fill in anything you can't figure out. Technical and non-technical users alike will be able to figure out how to successfully use the system.

Incentivized

There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times

Incentivized

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

It was all self-driven and I had to do a lot of searching around in the community to get answers.

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

Amadeus Reservation System is a top-tier option for booking
travel. It makes sharing airport and baggage policies with passengers easier
and speeds up checking in and paying for flights. It is user- and
operator-friendly, comprehensive, straightforward, precise, and up-to-date with
technological and data developments. When compared to competing systems, it is
both user- and operator-friendly

There is no other tool that offers the same range of solutions as Cvent, all under one umbrella. With minimal reliance on APIs, client and associate data are more secure, making all stakeholders more comfortable with the software. All other solutions I looked at only solved one piece of the puzzle I was dealing with.

I can see how this can help small AND large companies as they continue to grow

Incentivized

• It's up-to-date with digital technology and data developments while being comprehensive and straightforward.
• It speeds up flight and fare checks, and sharing flight terminals and baggage allowances with clients helps.

• Cvent Event Management has definitely provided great value with our exhibitors. It's a well organized system that they all trust and utilize each year now.
• Cvent Event Management has also provided positive ROI on the app front. Our clients rely on the app to share information and it's saved us a lot of money in paper printing costs!

Incentivized