Data.com

Data.com

Score 7.0 out of 10
Data.com

Overview

What is Data.com?

Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Some aspects of the platform will continue to be available until July 2020. Data.com offers a store of company and customer data...
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Recent Reviews

Good Data.com CRM

8 out of 10
March 03, 2022
My company uses Data.com as an integrated CRM that provides all departments of the company customer information. Information about …
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Popular Features

View all 20 features
  • Contact information (24)
    8.0
    80%
  • List quality (24)
    7.3
    73%
  • List upload/download (24)
    7.0
    70%
  • Load time/data access (25)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Data.com?

Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Some aspects of the platform will continue to be available until July 2020. Data.com offers a store of company and customer data for use in sales and prospecting. There are 3…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Prospecting

Features related to generating leads and finding new contacts.

6.9Avg 7.8

Sales Intelligence Data Standards

How well does the contact, company, and industry information provided by the SI tool meet the user’s needs? Is the availability and quality of data satisfactory?

7.8Avg 7.8

Data Augmentation & Lead Qualification

Features around contact data management and lead intelligence.

7Avg 7.7

Sales Intelligence Email Features

Features that support sending emails to leads, especially initial emails to a list of prospects. May gather additional sales intelligence based on email engagement, adding additional info to the contact record and/or contributing to lead prioritization.

7.7Avg 7.9
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Product Details

What is Data.com?

Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Some aspects of the platform will continue to be available until July 2020.

Data.com offers a store of company and customer data for use in sales and prospecting. There are 3 components of Data.com: Connect, Prospector, and Clean.

Data.com Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Some aspects of the platform will continue to be available until July 2020. Data.com offers a store of company and customer data for use in sales and prospecting. There are 3 components of Data.com: Connect, Prospector, and Clean.

Reviewers rate Lead qualification process highest, with a score of 9.

The most common users of Data.com are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (81)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
John Cupoli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have used Data.com over the past five years. Currently I use it individually as a resource to find contacts. Even if the exact person you are looking for is not in their database many times you can get an email of another person at the organization and use the email syntax to get the person's direct email.
  • Robust crowd sourced database that generally provides accurate information. This is a great help for general searches looking for specific titles.
  • Easy to add companies and contacts to earn points. The ability to earn points by adding either a .csv or individual contacts is a great feature for individuals who want to be able to find new contact info for free. I've never spent a cent on data and have been able to get thousands of contacts.
  • Using Data.com is very intuitive. They did a good job with site layout and even a new user should be able to easily navigate the site and features.
  • Bad data. As with any crowd sourced database, the quality degrades over time. While you can mark a contact as having left the company, if you purchase contacts in bulk it can be cumbersome to go back in and mark them all as bad data to get your points back. Perhaps allowing to mark numerous contacts at bad at once would be helpful.
  • Manipulated data. People adding bad data or editing existing contacts intentionally to get points. I come across this a lot, and have had contacts I've added marked as no longer with company when they are. I always go back in and fix it, however not all users are vigilant about this which means there are a lot of non-searchable contacts that are actually still viable.
I think it is an incredibly useful tool to both find new contacts and figure out at least the email even for a contact who may not be in the database. I wouldn't rely solely on Data.com for my contacts as generally, my lists have had anywhere from 25-40% bad data.
Prospecting (6)
61.66666666666667%
6.2
Advanced search
N/A
N/A
Identification of new leads
70%
7.0
List quality
70%
7.0
List upload/download
90%
9.0
Ideal customer targeting
60%
6.0
Load time/data access
80%
8.0
Sales Intelligence Data Standards (3)
53.33333333333333%
5.3
Contact information
70%
7.0
Company information
90%
9.0
Industry information
N/A
N/A
Data Augmentation & Lead Qualification (9)
35.55555555555556%
3.6
Lead qualification process
60%
6.0
Smart lists and recommendations
N/A
N/A
Salesforce integration
70%
7.0
Company/business profiles
70%
7.0
Alerts and reminders
N/A
N/A
Data hygiene
50%
5.0
Automatic data refresh
N/A
N/A
Tags
N/A
N/A
Filters and segmentation
70%
7.0
Sales Intelligence Email Features (2)
N/A
N/A
Sales email templates
N/A
N/A
Append emails to records
N/A
N/A
  • As I have never spent money on data.com the positives far outweigh the negatives of the site and I have been able to generate a ton of leads with the good data I've found.
  • Obviously if you are investing money into the site and bulk downloading large numbers of contacts having anywhere from 25-40% bad data isn't ideal. It's acceptable when you are using it on a smaller scale and for free but I would not spend money building lists off of the site.
The other crowd sourced data provider I've used is ZoomInfo. ZoomInfo generally has more direct numbers, however it appears as if they've done away with their free tier. The other downside of Zoom was you give them access to your email for them to data mine contacts. On the free tier you only got 10 contacts a month while they could add every contact in your email to their database.

Data.com is far superior in that on the free tier you get out what you put in, as well as earn points based on other users buying the contacts you've added in. So to compare the two, although ZoomInfo had better phone numbers, you were extremely limited in what you could get out of it compared to what they took and access they require. Data.com blows it out of the water for free users, and I'm not even sure ZoomInfo has a free tier anymore.
No
  • Prior Experience with the Product
  • Positive Sales Experience with the Vendor
The ability to get data for free is huge, and they give back not only what you put in pointswise, but also give you points based on other users buying your contacts. So there is a ton of potential to earn a lot of free data simply by uploading contacts and companies you have information on.
I wouldn't change anything. Based on my experience Data.com gives you far more than other "free" data providers and doesn't require granting them access to your email. Data.com has far and away been the best provider for free data and is not at all intrusive. You get at least what you put in, if not more. There was no other provider out there that came close.
Whenever I've had a question their support has responded pretty quickly and gives me exactly what I am looking for. I have not had any technical issues so I can't speak to issues there, but as far as general questions from a free user they have impressed me with how quickly they get back to me and the thoroughness of their answers.
No
Truly any time I've had a question their support team has been phenomenal at giving me a good answer quickly. Especially when you compare Data.com's support to the support for parent platform Salesforce who has terrible support. If they could have even a fraction of Data.com's thoroughness and speed on support issues it would increase it's value so much more.
  • Searching for companies or contacts
  • Adding companies or contacts
  • Editing existing contacts or companies
  • None I've experienced
Very intuitive to use and I've never had any confusion with features. Anyone can create an account and use the platform simply by adding a contact or company into the database to earn points. It's a great option if you don't have budget for lists or pay services. It is easy to use and anyone can benefit from it.
February 15, 2016

Just the facts M'aam.

Laura LaBine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've been using Data.com since the early days when it was originally Jigsaw.com. The product was integral to my business development needs, in helping me to find decision makers. This product was created by user generated content, with the concept of "give one, get one". Being that the tool soon became part of my daily arsenal, I eventually became a data defender and company recognized champion of the product. The company also involved this user community to help tailor and develop new updates to their platform.
Using Data.com/connect is a significant part of lead generating for marketing campaigns.
  • Lead generation
  • Sourcing
  • Business development
  • Recruiting
  • Keeping data updated and current
Using Data.com (or Data.com/connect) is excellent for business development. It gives you names and contact information.
Prospecting (6)
78.33333333333333%
7.8
Advanced search
100%
10.0
Identification of new leads
100%
10.0
List quality
50%
5.0
List upload/download
100%
10.0
Ideal customer targeting
70%
7.0
Load time/data access
50%
5.0
Sales Intelligence Data Standards (3)
83.33333333333334%
8.3
Contact information
80%
8.0
Company information
100%
10.0
Industry information
70%
7.0
Data Augmentation & Lead Qualification (7)
90%
9.0
Lead qualification process
100%
10.0
Smart lists and recommendations
50%
5.0
Salesforce integration
100%
10.0
Company/business profiles
100%
10.0
Alerts and reminders
100%
10.0
Data hygiene
80%
8.0
Filters and segmentation
100%
10.0
Sales Intelligence Email Features (1)
50%
5.0
Append emails to records
50%
5.0
  • Increased employee efficiency
I've used other lead generating services, but they were unresponsive when I informed them of incorrect or updated data. Data.com's user community is very involved in the integrity of the data.
  • Advanced search
  • List generation
No
It's very easy to use, and very USEFUL in its application.
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