Datacor CRM

Datacor CRM is a web-based, mobile-friendly customer relationship management tool that seamlessly integrates with Datacor ERP. It is designed to assist process manufacturing companies, chemical manufacturing companies, pharmaceutical manufacturing companies, food and beverage manufacturing companies, and industrial manufacturing companies in managing their sales processes. The vendor claims that this CRM solution empowers sales and support teams by providing extensive customer, product, and supplier data through self-service portals. The goal is to automate workflows and ensure no opportunity is missed.

Key Features

Customer Portal: According to the vendor, the customer portal provides 24/7 data accessibility to customers, offering a personalized experience. It allows customers to conveniently pay online via credit cards and provides access to product availability with individual pricing.

Online Ordering: The vendor states that this feature enables customers to easily pay online via credit cards and provides 24/7 access to product availability with individual pricing.

Invoices & Payment: According to the vendor, customers can view, download, and print current and past invoices using this feature. It also offers convenient online payment options.

Document Access: The vendor claims that customers can view and download Safety Data Sheets (SDS), Certificates of Analysis (COAs), and other product documents using this feature.

Order Status & Sales History: According to the vendor, this feature allows customers to check the status of their current orders and provides access to view their sales history.

Time Savings: The vendor claims that customers report saving an average of around 3 hours a day per sales representative by avoiding routine tasks using this feature.

Customer Satisfaction: According to the vendor, this feature aims to help achieve higher customer satisfaction by reducing the time required to process data requests and fulfill orders.

Sales Productivity: The vendor suggests that this feature can boost sales representatives' annual sales by enabling them to service more customers at a higher level. It also streamlines order processing and increases sales through integrated ecommerce.

Lower Support Cost: The vendor claims that this feature reduces support costs by providing self-service options for routine customer requests.

Lower Per Order Transaction Costs: According to the vendor, this feature streamlines order processing, thereby reducing the cost per order transaction.