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Datto RMM Reviews and Ratings

Rating: 7.2 out of 10
Score
7.2 out of 10

Community insights

TrustRadius Insights for Datto RMM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Web-based Interface: Users have consistently praised Datto RMM's web-based interface, with multiple reviewers stating that it is a standout feature. They appreciate the convenience of being able to manage servers from any device with a compatible web browser. This versatility is particularly useful for teams who need access to server management tools on the go or from different locations.

Comprehensive Range of Features: Reviewers have commended Datto RMM for its comprehensive range of features, noting that it empowers them with the necessary tools for efficient server management. Many users specifically mentioned that they appreciate the ability to handle both Windows and Linux servers, which further enhances the software's flexibility.

Inclusion of Desktop Utilities: Users value the inclusion of desktop utilities in Datto RMM as it caters to those who prefer a native application experience or require advanced functionality. This broadens the software's appeal to a wider user base and provides additional options for managing their systems effectively.

Reviews

6 Reviews

In my opinion, Stay away from this RMM solution

Rating: 1 out of 10

Use Cases and Deployment Scope

Purchased Datto RMM to manage 500 endpoints.

Pros

  • Agent installs quickly

Cons

  • In my opinion, Community ComStore and knowledge base are worthless.
  • In my experience, patching and endpoint auditing are inconsistent at best.
  • In my experience, you will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers.
  • I think Support is Ok if you get the right person. In my experience, about 80% of the time, they will blame something other than their solution and close the ticket.
  • You will pay for onboarding which, in my experience, is little more than someone walking you through a canned deployment that I think they feed everyone. In my experience, nothing will be aimed at making the solution work for your environment.
  • I think the built in web remote tool is terrible. In my opinion, you will need to use Splashtop if you can get it to work consistently.
  • In my experience, built in agent browser won’t give you all Windows event logs.
  • In my experience, the file browser doesn’t tell you the date modified or size of folders.
  • In my experience, no WMI queries to show you what printers or other devices are installed or connected to the endpoint.
  • In my experience, jobs and audits take forever to run. You will also get false successes on some jobs. In my opinion, you will get to the point where you will have to check to make sure the job did what is was suppose to do.

Likelihood to Recommend

In my experience, Datto RMM has failed at almost everything. This solution inconsistent at everything. For the price, I think this should be a premium solution with the onboarding and support to match.

In my opinion, you will get none of that. I think, just go with something else and save the money and stress.

VU
Verified User
Manager in Information Technology (201-500 employees)
Vetted Review
Datto RMM
1 year of experience

Review from a current customer and end user.

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.

Pros

  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.

Cons

  • Web Remote is very slow and generally unresponsive compared to alternative options.
  • Search result catigories could be automatic but have to be manually specified.
  • Agent client software sometiems does not perform scheduled tasks without notification.

Likelihood to Recommend

It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.

SU
Sean Ursulo
Senior Network Engineer in Information Technology at Resource Computer Solutions (11-50 employees)
Vetted Review
Datto RMM
2 years of experience
View profile

Datto: great price, great features, but agent software can be unstable

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Datto for a variety of tools. The most used feature is remote access to their machines for troubleshooting. We also use it as an inventory tool, a remote scripting tool, and a simple data gathering. This really helps us get away from using a local AD server for pushing out changes to the machine since the machines simply need the agent installed and an internet connection.

Pros

  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.

Cons

  • We find ourselves with a good deal of machines where the Datto agent software simply stops working and requires a reinstall. Very annoying and getting worse.
  • More information about the machine would be nice, such as HDD/SDD model number.

Likelihood to Recommend

Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.

JB
Jacob Boyce
IT Manager in Information Technology at Veracity Insurance Solutions, LLC (51-200 employees)
Vetted Review
Datto RMM
5 years of experience
View profile

Great RMM tool for fast resolutions to issues.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Datto RMM to monitor and interact with our client's workstations, servers, and network equipment. Datto RMM provides diagnostic and evaluative reporting tools and also provides tools for immediate remote support for technical issues. Having these tools and access to their workstations saves time and leads to faster case resolution.

Pros

  • Remote connection options
  • Reporting
  • Remote tools available
  • Visibility

Cons

  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there

Likelihood to Recommend

I use Datto RMM extensively every single day. The RMM agent console has the following tools: 1) Take a screenshot of the users' display. 2) Access the services 3) VNC remote 4) RDP remote 5) command prompt, power shell prompt 6) Restart/Power 7) detailed use reporting 8) access to the files on the device 8) registry editor access 9) run quick jobs 10) Event viewer 11) Splashtop remote access 12) drive/disk information 13) a web remote access tool There are even more than I listed. It is an incredibly valuable tool that allows us to support our customers and go beyond expectations. Scenario 1) A local user is locked out of their windows computer, but it is on and connected to the internet. Solution: I used the command prompt tool in the RMM, which has Supervisor level access, and was able to use the net user tools and reset the user's password and unlock their account. Scenario 2) A user is moving to a new device and needs certain software. Solution: we have the installer files on the server. I used the RMM, connected to the client's new workstation, and uploaded the installer files to her desktop. I connected via one of the remote tools and was able to install the software.

MD
Meredith Duke
Office Administrator in Information Technology at 5th Gear Technology Concepts (1-10 employees)
Vetted Review
Datto RMM
4 years of experience
View profile

Steer clear of Datto products and services

Rating: 1 out of 10

Use Cases and Deployment Scope

We migrated to Datto after their purchase of Open Mesh. We were in need of an RMM solution and their one-stop approach seemed to be a good fit. We have dozens of clients across industries with a combined 3,000 users. Our goal was the integration of all Datto products and services throughout the client base. We were trying to standardize products across clients and having a decent experience with the Open Mesh team and their product leading up to the merger, it seemed like a natural fit.

Pros

  • Sales calls and sales engineers
  • ALTO Backup solution was decent
  • A few support reps were helpful

Cons

  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.

Likelihood to Recommend

Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.

VU
Verified User
C-Level Executive in Corporate (1-10 employees)
Vetted Review
Datto RMM
2 years of experience

The most simple and scalable RMM in the market

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.

Pros

  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management

Cons

  • It lacks job templates which could allow bundling multiple components (pre-made scripts)
  • Customized dashboard widgets
  • Integration with DeskDirector

Likelihood to Recommend

Datto RMM is a great tool for MSPs of all sizes. Its design allows for scalability and it's been built with automation in mind.

It does a great job with patch management for Microsoft as well as with 3rd party apps.

Datto's ComStore is updated regularly with new components which allow application installation and uninstallation, monitoring and other pre-packed scripts. The best part is it will allow for anyone with only basic scripting knowledge to achieve great results automation-wise.

PM
Pablo Magliola
IT Operations Manager in Information Technology at Fisheye IT (11-50 employees)
Vetted Review
Datto RMM
1 year of experience