Review from a current customer and end user.
October 06, 2022

Review from a current customer and end user.

Sean Ursulo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto RMM

We use Datto RMM for most our client's systems management. This tool allows us to monitor and connect to remote client systems to update and maintain as needed.
  • Remotely view servers and end users systems and specifications.
  • Remotely apply updates and instllations for servers and end user systems.
  • Connect to user sessions for servers and end users systems.
  • Web Remote is very slow and generally unresponsive compared to alternative options.
  • Search result catigories could be automatic but have to be manually specified.
  • Agent client software sometiems does not perform scheduled tasks without notification.
  • Agent software can push updates and software installations / removals as needed.
  • Systems can be monitored for errors and misconfigurations from remote without much intervention.
  • Can eaily organize multiple clients / sites within the interface.
  • Datto RMM has been a great tool for end device management and organization.
  • It has a simple design and has been very easy to train new employees.
  • Many tools for remote management and deployment.
  • Easy to adaopt new clients and devices to the portal.
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare.

Do you think Datto RMM delivers good value for the price?

Not sure

Are you happy with Datto RMM's feature set?


Did Datto RMM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Datto RMM go as expected?


Would you buy Datto RMM again?


It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.