In my opinion, Stay away from this RMM solution
July 12, 2024

In my opinion, Stay away from this RMM solution

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto RMM

Purchased Datto RMM to manage 500 endpoints.

Pros

  • Agent installs quickly

Cons

  • In my opinion, Community ComStore and knowledge base are worthless.
  • In my experience, patching and endpoint auditing are inconsistent at best.
  • In my experience, you will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers.
  • I think Support is Ok if you get the right person. In my experience, about 80% of the time, they will blame something other than their solution and close the ticket.
  • You will pay for onboarding which, in my experience, is little more than someone walking you through a canned deployment that I think they feed everyone. In my experience, nothing will be aimed at making the solution work for your environment.
  • I think the built in web remote tool is terrible. In my opinion, you will need to use Splashtop if you can get it to work consistently.
  • In my experience, built in agent browser won’t give you all Windows event logs.
  • In my experience, the file browser doesn’t tell you the date modified or size of folders.
  • In my experience, no WMI queries to show you what printers or other devices are installed or connected to the endpoint.
  • In my experience, jobs and audits take forever to run. You will also get false successes on some jobs. In my opinion, you will get to the point where you will have to check to make sure the job did what is was suppose to do.
  • Any RMM is supposed to save time. Datto RMM has done the exact opposite for us. I have at least 80 hours sunk into this solution and it still doesn't work right for us.
  • In my opinion, don't even turn on Network discovery. In my experience, it doesn't work.
  • In my experience, GPO deployment doesn't work. In my opinion, you will be stuck installing the agent from a USB drive.
In my opinion, Datto RMM fails at almost everything you throw at it.
The user interface from Datto RMM is great and the demo looked good.

The moment we got it in our hands it was nothing but problems for us.

Do you think Datto RMM delivers good value for the price?

No

Are you happy with Datto RMM's feature set?

No

Did Datto RMM live up to sales and marketing promises?

No

Did implementation of Datto RMM go as expected?

No

Would you buy Datto RMM again?

No

In my experience, Datto RMM has failed at almost everything. This solution inconsistent at everything. For the price, I think this should be a premium solution with the onboarding and support to match.

In my opinion, you will get none of that. I think, just go with something else and save the money and stress.

Datto RMM Feature Ratings

1.0
Remote monitoring
1
Network device monitoring
1
Activity Monitoring
1
Agentless Monitoring
1
1.0
Patch Management
1
Policy-based automation
1
1.0
Virtualization monitoring
1
IT Asset Discovery
1
1.0
Attended device access
1
Unattended device access
1
Mobile device access
1
Virtual device access
1
Multiple-display support
1
Multiple concurrent sessions
1
Remote access auditing
1

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