Dentrix Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Dentrix are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Dentrix has been utilized since 2017 to seamlessly convert paper records into scanned documents within the Dentrix EMR system. Users have found it to be a valuable tool for digitizing and organizing patient information, eliminating the need for cumbersome paper charts. The software offers basic capabilities for successful patient care and is complemented by excellent technical support, ensuring a smooth transition from paper-based to digital record-keeping. With Dentrix G7, users can easily set up the EMR system and access it from any clinic, enhancing efficiency and convenience.

The web-based program of Dentrix has proven to be user-friendly, offering features like line-item accounting and user-defined reports. These functionalities assist dental offices in managing their front desk operations, clinical work, and business areas effectively. Dentrix plays a crucial role in scheduling patient appointments, managing claims, and facilitating other billing tasks. It was developed in 1995 by a user who recognized the challenges of paper charting and the need for integration with digital imaging software. Over time, Dentrix has evolved to become one of the top leaders in the dental software industry, providing a reliable backbone for dental offices.

Not only does Dentrix streamline operations and improve workflow efficiency, but it also prioritizes data security. By eliminating the reliance on paper records, Dentrix helps ensure that patient information remains safe and secure. Additionally, dentists have found value in utilizing Dentrix alongside marketing tools to ensure that patients show up for their scheduled appointments. This further enhances patient engagement and practice productivity. Overall, Dentrix serves as an essential solution for dental offices seeking to optimize their record-keeping processes while providing efficient patient care.

Reviews

9 Reviews

Dentrix was good when we had 3 practices, but not great as we grow

Rating: 7 out of 10

Incentivized

June 17, 2022

Use Cases and Deployment Scope

We schedule patients, keep track of patient and family records, we upload x-rays to Dentrix and also save a lot of time because we do not have to use paper any more to track our patient information. We upload health history forms. The problem that it helps with is making sure all our patients' information is safe and secure.

Pros

Scheduling.
Charting.
Syncing quickly.

Cons

Outdated--it's not cloud based.
Does not pull reports we need for patients like demographics in flow charts.
Is not an open API.

Likelihood to Recommend

This software is definitely a leader in dental, But it has a long way to go. Being in marketing I wish it could connect to HubSpot or other marketing platforms and tell me exactly who came in as a patient and where they came from. Right now there is no way to do it. That I know of at least. I think an office that is more old school and not as progressive as we are would do great with it, but we are in need of a more advanced software. We are looking into other options right now like tab 32.

Verified User

Director in Social Media (51-200 employees)

Vetted Review

7 years of experience

Why you should get Dentrix!

Rating: 7 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

I help to implement Dentrix together with my marketing tool (Gohighlevel) and we use it hand in hand to ensure that patients show up for their appointment.

Pros

Patient management and keeping records.
Good charting notes on a medical level.
Good revenue tracking capabilities.
Good fast sms reply system.

Cons

Bad pipeline management system.
Old in UI.
Complicated to start using.

Likelihood to Recommend

It is used as a patient management system but not as a full-fledged marketing and customer relationship system. The most dentist I have worked with have tried to use it for both marketing and a patient management system and IT Caused a huge mess in their database. I will encourage all dentists to separate both functions and the software that they use to manage them.

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

2 years of experience

Dentrix G7 Is Great for Private Dentists, and just OK for FQHC Offices.

Rating: 8 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

Dentrix has been in use for our company since we moved away from HealthProXL back in 2017. Dentrix allowed us to convert all of our pre-existing paper records into scanned documents that were saved within the Dentrix EMR system.

Patient care wise, Dentrix has provided all the basic capabilities to provide successful patient care along with their great technical support. Being that I'm in IT, I don't handle the patient care aspect, but I support our dental staff who provides the patient care. Dentrix support is excellent to work with, they understand the problems and detail what they are going to resolve the problems.

Dentrix G7 has allowed us to have a greater EMR system setup than the first EMR and paper records combination.

Pros

Detailed Charting
Excellent technical support
Ease of installation of the software

Cons

Limited capabilities for capturing demographic data for reporting purposes for FQHC's in the G7 version. (Enterprise Edition is needed for this)
Inability to run G7 at multiple sites without a terminal server setup and limited speeds.
Better image integration with DEXIS.

Likelihood to Recommend

Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.

Brad Walker

Information Technology Audit Manager in Information Technology at EA Hawse Health Center (51-200 employees)

Vetted Review

5 years of experience

Love it!!

Rating: 9 out of 10

Incentivized

October 14, 2021

Use Cases and Deployment Scope

It is being used by all of dental in our organization. No problems at all and it can be accessed from any clinics, it is easy to use, web based so I can access the program anytime and anywhere, line-item accounting is awesome, some user-defined reports, everything is backed up in the cloud. You can see all our locations by permission and there are multiple ways to navigate patient records. The treatment planner could use some improvement

Pros

user friendly
lots of features
Billing is easy

Cons

treatment planner improvement
Have to click to many times to get to some steps
Difficult to email the ledger to a patient
Would like to be able to customize it more
Sometimes it freezes

Likelihood to Recommend

Good support and easy integration. I like that Dentrix accepts requests to make changes and prioritizes the requests by how many other companies are requesting the same change. Can access all patients from all locations. It helps us make better decisions. Easy to use. Customer Service is very courteous, professional and helpful. Great graphics and and definitely serves its purpose.

Mona Edwards

Healthcare Administrator in Corporate at Central Florida Healthcare (201-500 employees)

Vetted Review

4 years of experience

Dentrix Review

Rating: 8 out of 10

Incentivized

July 20, 2021

Use Cases and Deployment Scope

Dentrix is used across my entire dental practice - a private office with 13 employees. It address the problems that arise with paper charting. It also integrated with digital imaging software. It is known as one of the top leaders in the industry as far as dental software is concerned.

Pros

Support
Imaging integration

Cons

Support hours on weekends
E-services

Likelihood to Recommend

[Dentrix is] well suited for a busy practice like my own. Does require a significant up front investment. It was already in place when I purchased the practice from the previous owner. May not be suited for a smaller practice that would not find value in the upfront costs associated with it.

Verified User

Professional in Professional Services (11-50 employees)

Vetted Review

12 years of experience

Dentrix implementation at large hospital system

Rating: 6 out of 10

Incentivized

February 25, 2020

Use Cases and Deployment Scope

Dentrix is used across our entire organization as the dental electronic medical record of choice. While we are an Epic shop in general, Dentrix seemed to better fit our current needs for our dental specialty. Our dentists chose this over "Wisdom"(Epic's module), due to maturity of that module at the time.

Pros

Focus on dental specialty.
Support.

Cons

Dated system.
User interface.

Likelihood to Recommend

Dentrix focuses on the needs of dental practices, and makes it a good candidate for smaller organizations. Larger enterprises should consider integration with other systems, and the complexity involved there. The system also looks and feels a little dated due to the user interface. A modern interface and rebranding would be a nice-to-have.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

Best thing ever, if we knew...

Rating: 8 out of 10

Incentivized

June 21, 2018

Use Cases and Deployment Scope

Dentrix is the backbone of our dental office. Our whole office uses it from front to back. This product always has updates for new features or bug fixes.

Pros

Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.

Cons

We didn't think the reminder system was enough for our business... there need to be ways to be reminded of the patient's needs.
Electronic claims was a little complicated and we stopped using that feature.
There tend to be glitches, but they are always fixing that. The GURU runs VERY slow and doesn't prove to be a good tool for visual education.

Likelihood to Recommend

Dentrix proves to be a great dental software program with loads of features to make your life easier; whether it be in the front or back office. We look forward to all the new updates coming our way that will help simplify Dentrix.

On the other hand, there are SO many features and no one to train you in depth about any of it! We have asked numerous times to get a basic demo on how to get information such as putting in a new patient, adding insurance, running reports etc. Stuff that we already know. Their training are also very basic and never (even when you ask) will they help you go into all the features, they say there are manual and training guides online. How are we supposed to know everything it does and how to use it!

Verified User

Professional in Customer Service (1-10 employees)

Vetted Review

3 years of experience

Dentrix two thumbs up!!!

Rating: 10 out of 10

Incentivized

May 21, 2018

Use Cases and Deployment Scope

We use Dentrix throughout our whole office. Dentrix offers tools that assist us in all areas of our practice, that includes tools for the front desk, clinical work, and business areas. Dentrix features a lot of tools to make scheduling patients’ appointments seamless and easy!! It can also be used to manage claims and multiple other billing tasks.

Pros

Patient Charting is very detailed and easy to do.
Scheduling appointments is quick and allows for a lot of information to be inserted.
Document center is well put together and is simple.

Cons

Room for improvement with customization. Wish there were more options for personal settings.
Some times it feels there is too many places to put information. Patient Chart, document center, journal, ledger, and patient chart. We have a little bit of miscommunication in our office as to where to find information. Should be able to take any information and plug into all areas it pertains to.
Letters are very confusing and could be a little easier to integrate.
Unscheduled treatment plan report does not show that patients have already appointed for some on the treatment list
Dates on notes allows you to change the date to whatever you would like. For example the doctor did notes for a patient and by accident changed the date to the the upcoming year and signed it. Now that note is a year in advance and because she signed it theres nothing we can do but append it. You shouldn't be able to go ahead for the clinical notes date.

Likelihood to Recommend

Helps with a paperless office, Dentrix is a powerful practice management software specifically for dental offices, and is supportive and most third-party manufacturers are able to be used for sensors, cameras, and scanners.

Debra Reiner

General Dentist at Cosmetic And Family Dentisry (1-10 employees)

Vetted Review

4 years of experience

View profile

Dentrix - Best of the locally hosted practice management software I've seen

Rating: 8 out of 10

Incentivized

November 14, 2017

Use Cases and Deployment Scope

I built my network and my first version of Dentrix by myself in 1995 back when it was a separately owned company from Utah. Not something I'd recommend these days as Windows Server security and complexity is vastly more complicated than NT 4.0 server in 1995. Support has gone down since Henry Schein bought Dentrix. They outsource support to India or some other foreign country in that region. It's a crap shoot when you call level 1 support whether you get someone who can actually understand your question and knows how to fix the problem. It we don't get a good level 1 support tech we ask for at least a level 3 tech based in the United States. These people always understand English well and are usually very competent. If they can't fix the problem they'll kick it up to the highest level, level 4 support and they usually get the problem fixed. I almost installed Patterson Dental Eaglesoft a couple of years ago because of their built-in word processor and ease of sending nice snail mail to patients but their tooth chart is from the Stone Age compared to Dentrix' tooth chart and charting capabilities.

Pros

Charting is easy and fast
It's relatively fast on a gigabit network
It's relatively easy to bridge to other software packages like Dexis and Sidexix

Cons

You have to use an outside word processor like Microsoft Word to merge patient data with and send a nice snail mail letter to a patient. Email is impersonal in my opinion.
Bring support back to the United States
Train level 1 support techs much better

Likelihood to Recommend

Dentrix is suited for the smallest practice with only one doctor. It's not for very large practices especially when they have multiple locations. Dentrix Enterprise is for that group.

Loyd Dowd, DDS FICOI MCSD

Owner Dentist in Professional Services at Tyler Dental Care (1-10 employees)

Vetted Review

22 years of experience

View profile

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Reviews and Ratings

Best thing ever, if we knew...

Rating: 8 out of 10

Incentivized

June 21, 2018

Use Cases and Deployment Scope

Dentrix is the backbone of our dental office. Our whole office uses it from front to back. This product always has updates for new features or bug fixes.

Pros

Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.

Cons

We didn't think the reminder system was enough for our business... there need to be ways to be reminded of the patient's needs.
Electronic claims was a little complicated and we stopped using that feature.
There tend to be glitches, but they are always fixing that. The GURU runs VERY slow and doesn't prove to be a good tool for visual education.

Likelihood to Recommend

Verified User

Professional in Customer Service (1-10 employees)

Vetted Review

3 years of experience