Dentrix G7 Is Great for Private Dentists, and just OK for FQHC Offices.
May 12, 2022

Dentrix G7 Is Great for Private Dentists, and just OK for FQHC Offices.

Brad Walker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Dentrix

Dentrix has been in use for our company since we moved away from HealthProXL back in 2017. Dentrix allowed us to convert all of our pre-existing paper records into scanned documents that were saved within the Dentrix EMR system.

Patient care wise, Dentrix has provided all the basic capabilities to provide successful patient care along with their great technical support. Being that I'm in IT, I don't handle the patient care aspect, but I support our dental staff who provides the patient care. Dentrix support is excellent to work with, they understand the problems and detail what they are going to resolve the problems.

Dentrix G7 has allowed us to have a greater EMR system setup than the first EMR and paper records combination.
  • Detailed Charting
  • Excellent technical support
  • Ease of installation of the software
  • Limited capabilities for capturing demographic data for reporting purposes for FQHC's in the G7 version. (Enterprise Edition is needed for this)
  • Inability to run G7 at multiple sites without a terminal server setup and limited speeds.
  • Better image integration with DEXIS.
  • Dental Charting
  • Xray/Imaging capture by Dexis and storage in Dentrix
  • Billing and front office scheduling.
  • Dentrix has streamlined going from paper records to full EMR
  • Dentrix has allowed for better data sharing between dental providers and staff.
  • Dentrix has allowed for staff to see more patients through streamlining features.
I used Patterson's EagleSoft in a limited capacity at a previous health center job. On the back end, EagleSoft was easier to setup, install, and manage than Dentrix. Backing up data files, migrating servers, was easier (but slower) on EagleSoft than on Dentrix. Dentrix appears to have a greater feature capability/set than EagleSoft does. Both have excellent technical support that is responsive, indepth, and well suited to address IT related problems with both EMR systems.

Do you think Dentrix delivers good value for the price?

Not sure

Are you happy with Dentrix's feature set?


Did Dentrix live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dentrix go as expected?

I wasn't involved with the implementation phase

Would you buy Dentrix again?


Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.