Name: Dialshree
Price: 500 USD
Author: Elision Technologies

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Front

### User Interface Design
While some users appreciate the simplicity and visual appeal of Dialshree's user interface design, others express frustration with its sluggish performance and limitations in updating multiple SMS templates efficiently. The mixed feedback suggests that Dialshree's user interface design may not meet the expectations of all users, with some finding it lacking in comparison to other software GUIs.

### User Experience
Users appreciate Dialshree's user-friendly interface and the ease of customization it offers. The software's ability to provide detailed reports, IVR flow tools, and efficient call recording applications are highlighted as major pros. While some users mention occasional delays in software response during peak usage times, overall, the consensus is that Dialshree provides a positive user experience with room for improvement in optimizing server performance for enhanced customer experience.

### Support
Users consistently praise Dialshree's exceptional support team and their dedication to providing proper assistance. The majority of reviewers highlight the support team's quick response times and willingness to go above and beyond to address any issues that arise. While some users mention occasional delays in issue resolution, overall, the support team is commended for being knowledgeable, helpful, and reliable. Additionally, users appreciate the ease of communication with the support staff and the personalized assistance they receive.

User-Friendly Interface: Several reviewers have praised the user-friendly interface of DialShree. They have found it easy to navigate and manage all features in a single place. Users appreciate the simplicity and intuitiveness of the software, which allows them to quickly access important information and perform tasks efficiently.

Flexible Customization: Many users have highlighted the flexibility of DialShree in terms of customization. They have mentioned that the software can be easily tailored to their specific needs and requirements, allowing them to optimize their call center operations. This flexibility has been highly valued by users who appreciate being able to adapt the software according to their unique business processes.

Excellent Support: The dedicated support provided by DialShree has received positive feedback from multiple reviewers. Users have expressed satisfaction with the timely resolution of any issues they faced while using the dialer. They appreciate having a reliable support team that is readily available to assist them whenever needed, ensuring smooth operation of their call center activities.

Slow and confusing user interface: Some users have expressed frustration with the slow and difficult-to-use user interface of Dialshree software, especially when compared to other similar software like Vicidial. They feel that making changes in the software is time-consuming and can be a cumbersome process.

Limited reporting capabilities: Several reviewers have mentioned that the reporting feature of Dialshree has limitations. For example, the sales report always shows a value of 0, which renders it useless for tracking sales performance. Users suggest replacing this report with a more relevant one. Additionally, some users mention that not all reporting options are available in the export report section, and they would like to have the ability to export reports based on specific criteria such as date or status.

Challenges with customization and updates: Some users have found it challenging to customize Dialshree according to their specific requirements. They note that customization can be time-consuming and may come at an additional cost. Furthermore, getting updates for certain features or patches often requires separate actions as they are not included in the software by default. This lack of seamless updates can be inconvenient for users who rely on these features or patches for their operations.

Dialshree has proven to be a valuable solution for various types of BPOs, thanks to its user-friendly interface. Users have praised its simplicity, making it easy for agents to navigate and contact customers. The software's GUI is not only visually appealing but also intuitive, saving time and effort for the users. Additionally, Dialshree's customizability and ability to integrate with CRM systems through API have been highly valued by customers. This feature allows for seamless data transfer and streamlines workflows, reducing costs and time associated with reporting and calling-related tasks. Furthermore, the reliability of Dialshree is another highlight for users, ensuring uninterrupted operations and customer communication. While there have been occasional instances where the support team took longer to address certain issues or implement new features, overall, users have had positive experiences with the product. The quick support provided by the Dialshree team has been appreciated by customers, who have also praised the outstanding performance of specific individuals within the support team.

Basic

Growth

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

Fin with Intercom’s Helpdesk

Copilot add-on

Proactive Support Plus add-on

The Early Stage program

Fin by Intercom

Dialshree

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Elision Technologies

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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