TrustRadius Insights
Dialshree has proven to be a valuable solution for various types of BPOs, thanks to its user-friendly interface. Users have praised its …
Starting at $500 per month
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Basic
$500
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Dialshree?
Dialshree Features
- Supported: Customer Database
- Supported: Reporting/Analytics
- Supported: Interaction Tracking
- Supported: Email Management
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Workflow Configuration
- Supported: Automatic Call Distribution
- Supported: Call Monitoring
- Supported: Call Recording
- Supported: Call Routing
- Supported: Call Scripting
- Supported: Call Transfer
- Supported: Campaign Management
- Supported: IVR/Voice Recognition
- Supported: Predictive Dialer
- Supported: Preview Dialer
- Supported: Progressive Dialer
- Supported: Blended Call Center
- Supported: Call Logging
- Supported: Chat/Messaging
- Supported: Computer Telephony Integration
- Supported: Inbound Call Center
- Supported: Manual Dialer
- Supported: Outbound Call Center
- Supported: Queue Management
- Supported: Alerts/Notifications
- Supported: Call Center Management
- Supported: Call Disposition
- Supported: Call List Management
- Supported: Call Reporting
- Supported: Call Tracking
- Supported: Communication Management
- Supported: Conferencing
- Supported: Contact Management
- Supported: Customizable Reports
- Supported: Ring Groups
- Supported: Role-Based Permissions
- Supported: SIP Trunking
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Surveys & Feedback
- Supported: Workflow Management
- Supported: Call Scheduling
- Supported: Campaign Specific Caller ID
- Supported: Lead Management
- Supported: List Management
- Supported: Auto-Dialer
- Supported: CRM
- Supported: VoIP
- Supported: Mobile Access
- Supported: Multi-User Collaboration
- Supported: Reporting & Statistics
- Supported: SMS Messaging
- Supported: Voice Mail
- Supported: Callback Scheduling
- Supported: Text to Speech
Dialshree Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Dialshree has proven to be a valuable solution for various types of BPOs, thanks to its user-friendly interface. Users have praised its simplicity, making it easy for agents to navigate and contact customers. The software's GUI is not only visually appealing but also intuitive, saving time and effort for the users. Additionally, Dialshree's customizability and ability to integrate with CRM systems through API have been highly valued by customers. This feature allows for seamless data transfer and streamlines workflows, reducing costs and time associated with reporting and calling-related tasks. Furthermore, the reliability of Dialshree is another highlight for users, ensuring uninterrupted operations and customer communication. While there have been occasional instances where the support team took longer to address certain issues or implement new features, overall, users have had positive experiences with the product. The quick support provided by the Dialshree team has been appreciated by customers, who have also praised the outstanding performance of specific individuals within the support team.
User-Friendly Interface: Several reviewers have praised the user-friendly interface of DialShree. They have found it easy to navigate and manage all features in a single place. Users appreciate the simplicity and intuitiveness of the software, which allows them to quickly access important information and perform tasks efficiently.
Flexible Customization: Many users have highlighted the flexibility of DialShree in terms of customization. They have mentioned that the software can be easily tailored to their specific needs and requirements, allowing them to optimize their call center operations. This flexibility has been highly valued by users who appreciate being able to adapt the software according to their unique business processes.
Excellent Support: The dedicated support provided by DialShree has received positive feedback from multiple reviewers. Users have expressed satisfaction with the timely resolution of any issues they faced while using the dialer. They appreciate having a reliable support team that is readily available to assist them whenever needed, ensuring smooth operation of their call center activities.
Slow and confusing user interface: Some users have expressed frustration with the slow and difficult-to-use user interface of Dialshree software, especially when compared to other similar software like Vicidial. They feel that making changes in the software is time-consuming and can be a cumbersome process.
Limited reporting capabilities: Several reviewers have mentioned that the reporting feature of Dialshree has limitations. For example, the sales report always shows a value of 0, which renders it useless for tracking sales performance. Users suggest replacing this report with a more relevant one. Additionally, some users mention that not all reporting options are available in the export report section, and they would like to have the ability to export reports based on specific criteria such as date or status.
Challenges with customization and updates: Some users have found it challenging to customize Dialshree according to their specific requirements. They note that customization can be time-consuming and may come at an additional cost. Furthermore, getting updates for certain features or patches often requires separate actions as they are not included in the software by default. This lack of seamless updates can be inconvenient for users who rely on these features or patches for their operations.