DocuWare Reviews & Insights

Score7.8 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for DocuWare are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Good OCR Feature: Many users have praised the software's OCR feature for its accurate conversion of scanned documents into editable text. This functionality has been widely appreciated by reviewers for its reliability and efficiency, making it a valuable tool for managing digital documents effectively.

Easy-to-Use Web Interface: The intuitive web interface of the software makes it easy to navigate and use, as highlighted by multiple users. Its user-friendly design ensures a seamless experience while accessing and managing documents, contributing to improved productivity.

Powerful Scanning Tools: Reviewers have consistently praised the software's robust scanning tools for their efficiency in quickly and effectively scanning documents. These advanced features provide users with the ability to streamline document management processes and enhance overall productivity.

Reviews

6 Reviews

DocuWare can manage your old school paper documents in a modern interface

Rating: 8 out of 10

Incentivized

April 22, 2022

Use Cases and Deployment Scope

Its scope has changed over the years. It's not used quite as much as it once was. It's used now to disseminate multiple resident documents to our external property management system. It's also used for internal workflows. Previously it stored all of our resident's docs as well as all of our check copies from Accounts Payable.

Pros

Good OCR
Easy to use web interface
Powerful scanning tools
Great document processing

Cons

OCR is serviceable but has trouble capturing certain documents info 100% of the time
Web interface can have slow down issues from time to time

Likelihood to Recommend

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Bill Szczytko

Chief Information Officer in Information Technology at Maryland Management (201-500 employees)

Vetted Review

12 years of experience

View profile

Docuware is a great product.

Rating: 9 out of 10

Incentivized

April 21, 2022

Use Cases and Deployment Scope

We started using DocuWare in a workflow to handle AP for our restaurant clients. We have since moved to a more industry-specific product for invoice processing, but remain using DocuWare to identify and store cash management-related documents.

Pros

OCR is very good
Support
Ease of use

Cons

Some more features would be nice.
A little more customizable.
Better connections to email/filtering.

Likelihood to Recommend

We moved a quarter-million documents from file cabinets in our office to be digitally stored. Docuware made this process much, much less time-consuming than it otherwise would have been.

Joe Ely

CIO (Chief Information Officer) at J. Ely Business Services (11-50 employees)

Vetted Review

4 years of experience

View profile

Docuware ...saves time and money in this digital world

Rating: 10 out of 10

Incentivized

April 15, 2022

Use Cases and Deployment Scope

Docuware is our digital storage and retrieval system. We started using Docuware when the time spent manually storing and retrieving old paperwork was to costly to continue the old way of doing it. Now we can retrieve in seconds. The information being stored is crucial to figuring out returns to vendors and the credits expected to be received. We also use this for POD's of invoices for customer requests.

Pros

clarity is stored documents
retrieval in seconds
ease of use by numerous users in multiple locations

Cons

looking for more tutorials for new users

Likelihood to Recommend

We mostly use Docuware for figuring out issues and problems with either vendors shipments and invoicing and resolving shipping issues to customers with the retrieval of original documents quickly.

scott helfer

Accounts Payables in Finance and Accounting at Banner Plumbing Supply (51-200 employees)

Vetted Review

6 years of experience

Streamlines data processing and document storage functions

Rating: 9 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We use Docuware Cloud for document storage eliminating bulky paper files and allowing us to maintain more up to date records for our clients. There are checks and balances to the way we use Docuware Cloud, and without this product, we would be using way too many man-hours to process applications.

Pros

Document Storage
Integration with Dynamics CRM

Cons

Back-end Administrative functions are a bit antiquated.

Likelihood to Recommend

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

4 years of experience

The experience of Docuware platform

Rating: 8 out of 10

Incentivized

December 14, 2018

Use Cases and Deployment Scope

Docuware Cloud started as a tool for a department that needed to start a process of documentation and ordering. This tool was adding a lot of value and information to our process. We have managed to improve the purchasing process, and now we have a flow to document every part of the process from when the order is entered until the payment is confirmed. This helps to have a better response and control of information.

Pros

Control of the flow of online processes
Automation of the company processes
Online forms and digitization of processing documents

Cons

Integration with corporate domains. Administration is complex.
Some features require a separate download.

Likelihood to Recommend

I like Docuware Cloud forms designer. You can drag various elements onto the form and quickly place them where you want. This function permits more interaction and faster work.Consulting many documents in different places can be very tedious because you must perform several downloads.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Docuware, basic document management for small companies.

Rating: 3 out of 10

Incentivized

June 13, 2017

Use Cases and Deployment Scope

Docuware is being used to document and track our purchasing workflows. The approval process was the main reason we implemented Docuware. We needed a means of tracking who was approving expenditures.

Pros

Workflow management is fairly intuitive.
Basic document management functions are handled well.
Easy to administrate.

Cons

No active directory integration, this doubles up user management.
No Outlook integration. Would be nice to be able to interact with Docuware from email.
No mobile application. We have many remote users that would benefit from this.

Likelihood to Recommend

A small business in need of document management would be able to get by with Docuware. A large business would be better off spending the money for something more advanced that integrates with enterprise software.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

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