Name: Empower CRM for Construction
Author: iEnterprises

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Agile Development

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Asset Management

IP PBX

Knowledge Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Build Automation

Cloud Brokers

Cloud Storage

Data Center Cooling

Data Center Networking

Data Mapping

Data Privacy Management

Data Warehouse

Database Load Balancing

Embedded Database

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed IT Service

Migration

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Software Composition Analysis (SCA)

Value Stream Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Customer Journey Analytics

Digital Experience Intelligence

Email Marketing

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Trade Promotion Management

Sales

Database Security

Security Orchestration, Automation and Response (SOAR)

Security

Apparel

Lease Management

Spreadsheet

Vendor Neutral Archive (VNA)

Vertical-Specific

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Empower CRM for Construction is a customer relationship management (CRM) software designed specifically for the construction industry. According to the vendor, it aims to help construction companies streamline their sales, marketing, and customer service processes, improve collaboration, and enhance overall productivity. This CRM solution is said to be suitable for construction companies of all sizes, ranging from small contractors to large-scale construction firms. It caters to a wide range of professionals and industries, including general contractors, subcontractors, architects, engineers, and construction project managers.

## Key Features

**Contact Management**: According to the vendor, users can easily store, organize, and access contact information for clients, subcontractors, suppliers, and other stakeholders involved in construction projects.

**Opportunity Tracking**: The vendor claims that the software enables users to track and manage sales opportunities throughout the entire construction project lifecycle, helping construction companies stay on top of the sales pipeline and identify potential revenue-generating opportunities.

**Project Management**: The vendor states that the software offers project management tools to help construction companies efficiently plan, track, and execute construction projects. Users can create project timelines, assign tasks, monitor progress, and collaborate with team members, ensuring projects are completed on time and within budget.

**Document Management**: According to the vendor, users can securely store, organize, and access project-related documents and files in a centralized repository. This feature allows for easy document sharing, version control, and collaboration among team members, improving communication and efficiency.

**Estimating and Bidding**: The vendor claims that Empower CRM for Construction includes estimating and bidding capabilities, enabling users to create accurate and competitive project bids. Users can generate detailed cost estimates, manage subcontractor bids, and track bid status, helping construction companies win more projects and increase profitability.

**Scheduling and Calendar Management**: According to the vendor, the software offers robust scheduling and calendar management features, allowing users to create and manage project schedules, assign tasks, and set deadlines. Users can also synchronize their calendars with team members, ensuring everyone stays on track and meets project milestones.

**Communication and Collaboration**: The vendor states that Empower CRM for Construction facilitates seamless communication and collaboration among team members, clients, and other stakeholders. Users can send messages, share updates, and collaborate on project-related tasks and documents, fostering better teamwork and coordination.

**Reporting and Analytics**: According to the vendor, the software provides powerful reporting and analytics capabilities, allowing users to gain insights into their construction projects, sales performance, and overall business operations. Users can generate customizable reports, track key performance indicators, and make data-driven decisions to drive business growth and success.

**Mobile Access**: According to the vendor, Empower CRM for Construction offers mobile access, allowing users to access and manage their CRM data on the go. Whether on-site or in the office, users can view project information, update contacts, and stay connected with their team, ensuring productivity and efficiency are not compromised.

**Integration Capabilities**: The vendor claims that the software seamlessly integrates with other essential business tools and systems, such as accounting software, email platforms, and document management solutions. This integration is said to streamline data flow, eliminate duplicate data entry, and enhance overall workflow efficiency.

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Empower CRM for Construction

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

iEnterprises

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Empower CRM for Construction

Overview

What is Empower CRM for Construction?