Encompass from ICE Mortgage Technology Reviews and Ratings

Rating: 7.7 out of 10

Score

7.7 out of 10

Community insights

TrustRadius Insights for Encompass from ICE Mortgage Technology are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.

Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.

Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.

Reviews

69 Reviews

Robust LOS platform, but weak mobile and web offerings holding it back

Rating: 6 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.

Pros

Tracking mortgage applications
Being source of truth during all stages of the mortgage process
Allowing Administrators to customize views and forms to fit the needs of the business

Cons

Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
Integrations with Salesforce and other systems are a burden
No true mobile offering for LO's on the go

Likelihood to Recommend

This is a well-suited platform for mortgage companies that do a lot of work out of a centralized call center. If Loan Officer's are in an office setting and don't need a mobile/web offering, this solution is powerful and capable of handling the loan both pre and post close. The company must also be willing to hire or consult at least 1 Encompass Admin for this to work.

Verified User

Project Manager in Information Technology (5001-10,000 employees)

Vetted Review

3 years of experience

Helps me make lots of money by doing mortgages

Rating: 10 out of 10

Incentivized

November 9, 2021

Use Cases and Deployment Scope

Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.

Pros

Loan Origination to Closing
Customizable data points
Quick Data Gathering
Secure Documentation Holding

Cons

Server Issues making it inoperable too often
Companies input too many data points or overuse
New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS

Likelihood to Recommend

The system is great for loan origination and downline processing. The thing about Encompass is that it's only as good as its user so I can see where new loan originators or folks who are new to the system can have a huge disadvantage over somebody who is experienced with it. Of course, if you have experience with it it's the perfect tool. Compliance is also a big factor that Encompass does take advantage of. It communicates with various 3rd parties like Blend, appraisal management systems, Loanbeam, etc to help gather data where needed and keep files in compliance as needed. I don't know of any other case use for Encompass outside of loan origination.

Verified User

Employee in Sales (1001-5000 employees)

Vetted Review

8 years of experience

No autosave makes Encompass dangerous

Rating: 1 out of 10

October 26, 2021

Use Cases and Deployment Scope

I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.

Pros

Nothing [in my opinion]

Cons

No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
The entire system needs to be overhauled and updated. Blend is of no help.

Likelihood to Recommend

[In my opinion] no autosave makes Encompass a dinosaur and a dangerous one at that. Far too many "work arounds." You have to maintain extensive notes in order to navigate through functions which are basic on other LOS. The single most dangerous issue with Encompass is crashing - Encompass has a solid reputation for crashing at least once or twice every couple of weeks. Since there is no auto save, this wreaks havoc and slows the process way down, resulting in lost referral business and turn over.

Verified User

Former Employee in Finance and Accounting (51-200 employees)

Vetted Review

15 years of experience

Paperless

Rating: 8 out of 10

September 20, 2018

Use Cases and Deployment Scope

Encompass is used by our Mortgage Production group, and it allows us to transition leads to funded loans paperless.

Pros

We are able to create custom screens to tailor to individual personas; this keeps staff from needing to go to additional pages.
We are looking at Consumer Connect; it isn't quite where we need it yet, but it is close.

Cons

Consumer Connect needs detailed fees. These fees need to be dynamic based on user entries such as property type, property state, occupancy, etc.
Releases seem to have a few unseen hiccups until clients start using it. Some of those have been basic functions.
Items on the roadmap keep getting pushed, in some cases over 18 months.

Likelihood to Recommend

Great for high volume shops. Has integrations for day 1 and lots of other services.

Verified User

Administrator in Finance and Accounting (1001-5000 employees)

Vetted Review

3 years of experience

Integrations and Customization are KEY!!!

Rating: 9 out of 10

August 9, 2018

Use Cases and Deployment Scope

We use Encompass for the entire mortgage department and all of our subgroups within. We get compliments from new Loan Officers all the time for having such a smooth and streamlined process! The reporting functionality is fantastic and I love that we can set our own rules and tasks.

Pros

staying on top of industry and regulatory processes and requirements
Keeping updates on the investor data and pushing that information out to the documents
integrating with external software providers- while I wish there were more on the list, the integration process is incredibly easy.

Cons

FHA ebinder uploads
using API in a standard format
some of the help desk personnel seem to need additional training.
I would be more inclined to attend the conferences if they weren't always in Las Vegas

Likelihood to Recommend

<font size="3">I'm of the opinion that this software could be used in any financing or servicing type function as it is so easily customizable. </font>

Verified User

Vice-President in Finance and Accounting (501-1000 employees)

Vetted Review

5 years of experience

Flexibility at a CO$T

Rating: 10 out of 10

Incentivized

February 19, 2018

Use Cases and Deployment Scope

Encompass is being used by the mortgage department and enables start to finish solutions from loan origination to delivery in to the secondary market.

Pros

Encompass is very user friendly
It’s a flexible LOS that can be set up to fit your business process and operation.
There are a lot of helpful educational videos to get users started.

Cons

Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.

Likelihood to Recommend

Encompass is a very robust tool that would work great for companies that have strong organizational process with defined user roles in place. I would recommend anyone considering implementing it to carefully map out every step from lead generation to loan delivery. It’s important to involve compliance and audit as well as origination and post closing with every decision for best execution.

Mike Walker

Mortgage Lending Sales Training Manager in Sales at Great Lakes Credit Union (201-500 employees)

Vetted Review

18 years of experience

View profile

Experience Encompass by Ellie Mae and prepare to be amazed!

Rating: 8 out of 10

February 16, 2018

Use Cases and Deployment Scope

Encompass360 is a fantastic LOS system that is used by all business units within our organization. It really makes production easier when all departments can reference their respective loan information all in one place.

Pros

Third-party integration and automation. Forward-thinking technology is an integral piece to staying competitive within the mortgage industry. The ability to call upon multiple third party services within the LOS makes production more efficient.

Cons

Tolerance cure tracking could be improved upon. It would be a great benefit if we could report on the types of fees that are being cured. A screen or tool such as this would serve as a dual purpose, identifying training needs and determining the exact cost of cures.

Likelihood to Recommend

For my personal use, Encompass works well and is mostly sufficient for my needs. I do not work on the Operations side of things - this is best answered by someone in a production role.

Hilary Pelican

Compliance Specialist II in Corporate at Waterstone Mortgage Corporation (501-1000 employees)

Vetted Review

7 years of experience

View profile

What would you do without Ellie Mae?

Rating: 9 out of 10

February 15, 2018

Use Cases and Deployment Scope

I have used Encompass at the last two companies. I have seen it in different phases and pieces of development just from having different administers/packages. It changed my previous company 100% by allowing processing and sales to work from the same system and see live updates. It has transformed into a VERY useful software. It has given the ability to have most of the processes standardizes, and still allows the mortgage company to add some personal touch stock letters too. The e-signing process is streamlined, so the borrowers have fewer problems with the e-signing. This gives some additional leverage by allowing us to keep up with the busy computer savvy person too.

Pros

Companies have the ability to customize some of the processes and documents it needs to meet their company standards/ principles too.
Knowledge and updates are easy to access.

Cons

Offering more free webinars
Easier for the borrower to decline e-disclosures if anything has changed since they were sent or automatic directions sent to the borrower during the e-consent stage explaining more of what the web center is for them.

Likelihood to Recommend

It makes it difficult for returning borrowers to change the password when signing another loan package electronically. Giving the ability for the loan officer's assistant to have more importance during the actual Encompass systems.

Courtney Hamlett

Mortgage Specialist on John Gates Mortgage Team in Sales at Union Mortgage Group (51-200 employees)

Vetted Review

3 years of experience

View profile

The All Encompass(ing) Review

Rating: 9 out of 10

February 15, 2018

Use Cases and Deployment Scope

We use Encompass to originate, process and underwrite different types of mortgage loans. A majority of our organization utilizes Encompass in one way or another. It has helped us streamline our process from beginning to end and eliminate some errors that can happen when dealing with paper files.

Pros

Streamline. Encompass helps us set up templates and pages/forms for different types of mortgages. Thus making it easier on our staff because they can choose the specific template to the loan product they are working with.
Automation. Ellie Mae works hard to automate or utilize custom calculations whenever possible, which is wonderful, and can eliminate human error in some cases.

Cons

Sometimes getting documents corrected or updated can be a lengthy and arduous process.
Currently the alerts that fire in the system are all red, I think it would be beneficial to color code them so that the alerts that need to be handled right away stand out to users.

Likelihood to Recommend

Encompass has worked very well for all the types of mortgages we currently work with.

Chris Mott

System Specialist in Product Management at SEFCU Mortgage Services (51-200 employees)

Vetted Review

4 years of experience

View profile

Popular Choice for lenders

Rating: 10 out of 10

January 25, 2018

Use Cases and Deployment Scope

Ellie Mae Encompass has allowed us to ensure our loans are compliant and has streamlined the way to originate and close mortgages. We have been able to close loans with ease and monitor compliance through the entire transaction. The software is suited to all borrowers whether they are tech savvy or not. We can also originate loans in market areas where we have no physical presence with ease. It's also going to save me a tremendous amount of time by being able to do transactions paperless.

Pros

The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.

Cons

I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
I would like to have control of adding the closing documents myself rather than having to request them.
The software loads very slowly.

Likelihood to Recommend

It offers lenders comfort in knowing that it's compliant especially in today's regulatory world where it can be a burden and almost impossible to keep up with all of the changes. The downside to Encompass is that it is just a complex and robust system which is often more than small lenders need even though the setup remains the same. There are aspects of the software that I will never use as a smaller lender.

Leanne Holzer

Mortgage Loan Manager at Capital Credit Union (11-50 employees)

Vetted Review

2 years of experience

View profile

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Reviews and Ratings

Popular Choice for lenders

Rating: 10 out of 10

January 25, 2018

Use Cases and Deployment Scope

Pros

The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.

Cons

I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
I would like to have control of adding the closing documents myself rather than having to request them.
The software loads very slowly.

Likelihood to Recommend

Leanne Holzer

Mortgage Loan Manager at Capital Credit Union (11-50 employees)

Vetted Review

2 years of experience

View profile