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No autosave makes Encompass dangerous
Updated May 23, 2022

No autosave makes Encompass dangerous

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Encompass from ICE Mortgage Technology (formerly Ellie Mae)

I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
  • Nothing [in my opinion]
  • No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
  • I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
  • The entire system needs to be overhauled and updated. Blend is of no help.
  • All features are important, but [from my experience] Encompass crashes on an almost weekly basis.
  • Encompass needs a complete overhaul.
  • [I feel] Encompass causes chaos for many lenders with larger pipelines.
Datatrac and Byte Pro, are solid LOS systems. I have also work on many proprietary systems, and all have been superior to Encompass. Encompass needs to be retired from the instrusty as a whole. There are long standing issues with major outages/crashing. If a mortgage lender is utilizing Encompass, they are losing money - plain and simple.

Do you think Encompass from ICE Mortgage Technology delivers good value for the price?

No

Are you happy with Encompass from ICE Mortgage Technology's feature set?

No

Did Encompass from ICE Mortgage Technology live up to sales and marketing promises?

No

Did implementation of Encompass from ICE Mortgage Technology go as expected?

No

Would you buy Encompass from ICE Mortgage Technology again?

No

[In my opinion] no autosave makes Encompass a dinosaur and a dangerous one at that. Far too many "work arounds." You have to maintain extensive notes in order to navigate through functions which are basic on other LOS. The single most dangerous issue with Encompass is crashing - Encompass has a solid reputation for crashing at least once or twice every couple of weeks. Since there is no auto save, this wreaks havoc and slows the process way down, resulting in lost referral business and turn over.

Using Encompass from ICE Mortgage Technology (formerly Ellie Mae)

1000 - All roles