ExtraView

ExtraView is a software platform designed to streamline and automate various business processes, including bug tracking, test case management, helpdesk support, customer complaints, enhancement requests, change management, open-source code tracking, and product planning. According to the vendor, ExtraView is suitable for a wide range of businesses, from small companies to large organizations. It caters to various professions and industries, including IT professionals and software development teams, quality assurance and testing teams, helpdesk and customer support teams, product management teams, legal and compliance departments, as well as industries such as life sciences, finance, technology, and general business.

Key Features

Audit Trails: According to the vendor, ExtraView provides a full, visible audit trail to keep track of changes made to any field on a form. Each change is time-stamped and annotated with the name of the person, including changes to system metadata and user access.

Notifications: ExtraView offers automatic and rule-based notifications, allowing users to receive alerts and updates through email. It also provides the ability to schedule and send reports via email on a periodic basis.

Security: The vendor states that ExtraView offers field-level security permissions for each role, definable password policies, and expiration procedures to maintain control over data. It also provides extensive application control and electronic signatures for workflow steps.

Web-based: ExtraView can be accessed through standard web browsers without the need for client software installation. The vendor claims that it offers unlimited role-based layouts, views, queries, and options.

Point-and-click Configuration: ExtraView allows users to customize the platform according to their needs by adding an unlimited number of custom fields and user roles. It also enables the management of multiple forms or departmental business areas within a single database.

Workflow Management: According to the vendor, ExtraView allows users to define workflows for each role, form, and project, streamlining data validation and process administration for efficient task management.

Reporting: ExtraView provides the ability to create and save public or personal reports in various formats, including column reports, summary reports, matrix reports, dashboard reports, aging reports, container reports, planning reports, and custom reports.

Bug & Defect Tracking Software: ExtraView offers comprehensive bug tracking and change management functionality. According to the vendor, it allows customization of field types, automatic email notifications, user/group/field-level security, role-based workflow rules, built-in dashboards, attachments, and change history audit trail.

Test Case Management: ExtraView enables users to create and maintain a library of test cases. It also allows the execution of test cases within plans and the recording of passes, failures, and other relevant information. According to the vendor, it can automatically create bugs from test failures.

Helpdesk: ExtraView provides a highly customizable solution for efficient management of support issues. According to the vendor, it offers dedicated tools and features for help desk teams to resolve support tickets quickly and dependably.