Firstup Reviews and Ratings

Use Cases and Deployment Scope

We use Firstup as our Employee Advocacy Program at PD. We use this platform to get our employees to share company news, job openings, blogs, product launches, and other announcements to their social networks/email contacts and spread brand awareness. We have the majority of our employees active on the program and it's had positive feedback!

Likelihood to Recommend

Firstup is a well-suited solution for companies that would like to spread brand awareness and get employees to be their number one ambassadors. Employees like to share/brag about the company they work for so why not use them as a driving force in spreading brand awareness!

Use Cases and Deployment Scope

Firstup is an optional communication tool for employees across our large organization. This tool helps us share news and other important messages with employees who are not sitting in front of computers during their workday.

Likelihood to Recommend

I stand behind Firstup and the form of communication they are working hard to integrate in the workplace experience across the world. Where I pause is the support structure. I've been lucky with the Customer Success Managers I've been assigned and I'm so grateful for their support and partnership. But when issues need to go above my CSM, I don't feel as supported. I feel more time is spent on telling us how we're incorrect (i.e. remedial explanations, unrealistic expectations to troubleshoot, etc.) than listening to resolve issues together.

Use Cases and Deployment Scope

Firstup is being used across the whole organization globally. We implemented it as an employee ambassador social program and have recently implemented it as our main internal communications platform. It serves our purposes for content discovery, easy sharing of thought leadership, and internal communications.

Likelihood to Recommend

The platform is well suited for content curation, social sharing, and internal communications.

The platform needs improvements and more features for the email service features for communication.

Use Cases and Deployment Scope

Firstup delivers consistent, real-time communications to our team of employees whether working in the plant or in the office. We used to rely on a combination of emails and posting printed notices by the timeclocks. Now, everyone in the company gets relevant, targeted information at the same time. This has been especially impactful during COVID-19 when half of our workforce went remote overnight.

Likelihood to Recommend

If you have fragmented communications, if you're not using an Intranet, Firstup will be life-changing.

Use Cases and Deployment Scope

FIrstup is being used by several different teams across the enterprise. It helps employees share approved content to their personal social media channels. It helps remove pressure on employees to source their own content and helps us track performance.

Likelihood to Recommend

Firstup is a nice platform for the price; however, if your team wishes to have access to customer success and support, you will not find it with them.

Use Cases and Deployment Scope

Firstup is currently used organization-wide with the heaviest usage at our U.S. locations (does not work for most team members in China, unfortunately). It is used primarily for internal communications to connect both desk and desk-less workers to need-to-know information alongside strategic storytelling.

Likelihood to Recommend

I think it's a great product that ultimately has a lot of room for improvement. If you're looking for a platform that's easy to set up and get team members trained on in terms of managing content and the back-end, I don't think Firstup is the appropriate solution. If you have time to invest and full-time team members who can dedicate themselves to being experts on managing the back-end, then this app is a better solution for you. If targeting communications, sharing videos, photos, and files to deskless workers is important, this is a good solution. Be very thorough in understanding the technology available to your team members (i.e. how many have smartphones, etc.). Also, you need to keep in mind that this will only work on iPhones in China. In our experience, most Chinese team members do not have iPhones.

Use Cases and Deployment Scope

We're using Firstup to better communicate with our front line associates across our company. It bridges a gap that currently exists between the support office and the field. We are currently in pilot (roughly 1500 participants), but we intend to launch company-wide in October. We will share company news, successes, and initiatives that we currently only share through in-restaurant meetings.

Likelihood to Recommend

Firstup is great for sharing information with our front line associates. We currently have no channel beyond in-person meetings to communicate company initiatives to our crew. While Firstup isn't a replacement for that, it's a supplement. It serves as a way to reach people who may have missed the meeting. It also serves as a reminder and/or a way to reengage with topics we've already discussed. It's also a great way for our CEOs to get video messages out directly to associates. (This is something we can do for managers via email, but we cannot currently do for associates.) It's less suited for training. For the company, participation is optional, so this will always be a supplement and never the primary source of information.

Use Cases and Deployment Scope

Firstup is used as part of our global Program to empower our employees to easily promote our companies brand messaging. It is our key tool used as part of our employee advocacy program and helps us elevate our social media posts.

Likelihood to Recommend

Firstup would be best suited as part of an overall communications tool where social sharing is part of its goal but not the main one. Firstup would benefit from working on its social interactions to make them more prevalent for those looking to use it as a social amplification tool first.

Use Cases and Deployment Scope

Promote new ideas and products. Very helpful in getting our word out to the masses. Highly suggest because it is a great and subtle way to get our new products in front of the individuals (on social media) that would be the decision makers or the influencers to the decision makers.

Likelihood to Recommend

We were launching new products and this was a great way to post articles and get the word out on our new products and or services. I have many connections on my LinkedIn and being able to share the most up to date industry news and events, is a very helpful tool. Maybe there is a way to connect it to events within our organization to share pictures that the group could share to LinkedIn, etc.

It is less appropriate for sharing opinion pieces and/or articles only concentrating on one aspect of a situation instead of multiple. It's great that we can share articles that are not just "organization specific" and more industry-wide.

Use Cases and Deployment Scope

Firstup is being used by our whole organization. It is our primary means of communication with employees. We also use the quick links as an entry point to many essential systems to drive users through the communication platform. It helps us reach employees where they are, especially for our employees that do not have email access.

Likelihood to Recommend

Firstup is good for when most of your users are on mobile. It is also a requirement that the links be accessible from outside your network. This was a challenge for us. We found the desktop app to be redundant to the web site. The only benefit was the alerts you would receive while it was open. If your employees are not comfortable with online communication, be prepared for extra work. I could also see it being less useful in a small company where you have fewer "stories" to tell.