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Formilla.com has proven to be a versatile tool that solves various challenges for its users. One prominent use case is its exceptional …
Starting at $0 per month
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Free
$0
Cloud
per month
Premium
$24.99
Cloud
per month
Professional
$49.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Formilla.com?
Formilla.com Features
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Geotargeting
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
Formilla.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Formilla.com has proven to be a versatile tool that solves various challenges for its users. One prominent use case is its exceptional chat support, which has garnered praise from customers, sales professionals, and business owners alike. Users have experienced outstanding and fast chat support from Formilla, making it easy to convert leads and provide a great customer experience. The live chat feature has also helped businesses solve communication issues with clients, resulting in increased revenue and improved service delivery.
Additionally, Formilla has become a valuable asset for nonprofit organizations. Nonprofit software shops have found Formilla to be instrumental in supporting their charitable services, ensuring smooth operations, and enabling important work to be done. Users appreciate the fantastic service provided by Formilla's live chat, including its ease of use, great customer support, and affordability. The customization options offered by Formilla, such as blending in with website colors and tailoring chat messages, have been highly valued by users. Moreover, users who are Google Analytics enthusiasts have found value in Formilla's ability to track website visitors and their movement across pages.
In terms of cost-effectiveness, Formilla exceeds expectations. Customers appreciate the ease of setup and use of Formilla, with many highly recommending the product and expressing their satisfaction. Some users have even stated that the cost paid for itself within the first week of use. Overall, Formilla proves to be a valuable tool for businesses across various industries seeking efficient chat support solutions, as well as nonprofits aiming to streamline their operations and deliver exceptional service.
Easy to Set Up and Use: Many users have found Formilla.com to be very easy to set up and get started with. They appreciate the user-friendly interface, which allows them to quickly configure the software and begin using it without any hassle.
Affordable Pricing Model: Some users have praised Formilla.com for its affordable pricing model. They appreciate that they can personally respond to chats without incurring high costs, making it a cost-effective solution for their business needs.
Seamless Integration with Various Platforms: Formilla.com's seamless integration with various platforms such as Wordpress, Drupal, and custom software apps has been highly regarded by users. This feature allows all components to work together smoothly and provides a unified connection point for partners and the support team.
Limited Integrations: Some users have expressed the desire for Formilla to have more integrations with other software. They feel that the current options are limited and would like to see expanded compatibility with popular tools.
Inflexible Hours Settings: Several reviewers have found it inconvenient that Formilla only allows setting different hours for weekdays and weekends, rather than being able to set specific hours for individual days. This lack of flexibility in scheduling has been a source of frustration for these users.
Difficulty Blocking Individual Pages: A few users have mentioned difficulty in blocking individual pages on their website using Formilla. They find it inconvenient that they need to manually paste code into each page instead of having a more streamlined process for blocking specific pages.