Name: Formilla.com
Author: Formilla.com

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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Easy to Set Up and Use: Many users have found Formilla.com to be very easy to set up and get started with. They appreciate the user-friendly interface, which allows them to quickly configure the software and begin using it without any hassle.

Affordable Pricing Model: Some users have praised Formilla.com for its affordable pricing model. They appreciate that they can personally respond to chats without incurring high costs, making it a cost-effective solution for their business needs.

Seamless Integration with Various Platforms: Formilla.com's seamless integration with various platforms such as Wordpress, Drupal, and custom software apps has been highly regarded by users. This feature allows all components to work together smoothly and provides a unified connection point for partners and the support team.

Limited Integrations: Some users have expressed the desire for Formilla to have more integrations with other software. They feel that the current options are limited and would like to see expanded compatibility with popular tools.

Inflexible Hours Settings: Several reviewers have found it inconvenient that Formilla only allows setting different hours for weekdays and weekends, rather than being able to set specific hours for individual days. This lack of flexibility in scheduling has been a source of frustration for these users.

Difficulty Blocking Individual Pages: A few users have mentioned difficulty in blocking individual pages on their website using Formilla. They find it inconvenient that they need to manually paste code into each page instead of having a more streamlined process for blocking specific pages.

Formilla.com has proven to be a versatile tool that solves various challenges for its users. One prominent use case is its exceptional chat support, which has garnered praise from customers, sales professionals, and business owners alike. Users have experienced outstanding and fast chat support from Formilla, making it easy to convert leads and provide a great customer experience. The live chat feature has also helped businesses solve communication issues with clients, resulting in increased revenue and improved service delivery.

Additionally, Formilla has become a valuable asset for nonprofit organizations. Nonprofit software shops have found Formilla to be instrumental in supporting their charitable services, ensuring smooth operations, and enabling important work to be done. Users appreciate the fantastic service provided by Formilla's live chat, including its ease of use, great customer support, and affordability. The customization options offered by Formilla, such as blending in with website colors and tailoring chat messages, have been highly valued by users. Moreover, users who are Google Analytics enthusiasts have found value in Formilla's ability to track website visitors and their movement across pages.

In terms of cost-effectiveness, Formilla exceeds expectations. Customers appreciate the ease of setup and use of Formilla, with many highly recommending the product and expressing their satisfaction. Some users have even stated that the cost paid for itself within the first week of use. Overall, Formilla proves to be a valuable tool for businesses across various industries seeking efficient chat support solutions, as well as nonprofits aiming to streamline their operations and deliver exceptional service.

Free

Premium 

Professional

Growth 

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Genesys Cloud CX 2 - Digital + Voice

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Formilla.com

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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