Gabbyville

Gabbyville is a virtual receptionist and answering service designed to assist small to medium-sized businesses in various professions and industries. According to the vendor, Gabbyville offers a range of features that aim to provide professional and reliable customer support.

Key Features

Unlimited Live Call Answering: Gabbyville offers unlimited live-person call answering service for businesses. The live operators can handle customer calls, set appointments, and answer questions. This feature is intended to benefit businesses that may have limited resources or time to answer their phones.

Outbound Calling: Gabbyville provides outbound calling services to help businesses stay connected with their customers and clients. Outbound calls can be utilized for follow-ups, appointment confirmations, and other purposes. The vendor claims that Gabbyville's outbound callback feature allows businesses to schedule phone calls through them, saving time and effort.

Accurate Message Taking: Gabbyville ensures accurate message taking by recording every call and saving voicemail transcriptions. Businesses can review the conversation at their convenience and receive immediate notifications regarding calls or texts. This feature is said to be helpful for businesses that may need to refer back to previous conversations.

Appointment Scheduling: Gabbyville's appointment scheduling feature allows businesses to book appointments 24/7 and keep them organized. Businesses can schedule, reschedule, or change appointments at any time. The vendor states that reminder emails can be sent to clients right before their appointments.

Bilingual Capabilities: Gabbyville's bilingual receptionists enable businesses to communicate with customers who speak different languages. The virtual receptionist service provides bilingual services for customers who speak Spanish, Chinese, or other foreign languages. According to the vendor, employees can speak in multiple languages to ensure effective communication with customers.

Customizable Callers' Experience: Gabbyville allows businesses to customize their callers' inbound call experience. Businesses can choose a specific script for each purpose or create their own. This feature aims to create a positive customer experience and improve customer satisfaction.

Reduced Wait Time for Customers: Gabbyville's live answering service aims to reduce wait times for customers by answering the phone when businesses are unable to. This feature allows businesses to focus on other tasks and increase the number of appointment bookings made. Callers are provided with important information about the business, including hours of operation and location.