Genesys Multicloud CX (discontinued)Formerly Genesys EngagePricing

Well suited based on price and simple functionality for a service centre that does basic interactions

Genesys Engage is well suited for large contact centers - maybe could be expensive for a small one.

Price Product Features … Price, features , market reviews and future need

as Avaya do. No need for extra configuration. Also, real and historical values should be identical. More technical tutorials and courses can be released

Better Technical documentation Lower prices

Price Product Features

go for the Genesys Cloud solution, which it takes away the infrastructure fee and have a more all-in-one feeling, giving you the chance to acquire new features

I believe Genesys is well suited for larger companies, primarily due to cost structure. Smaller companies might also get lost in their needs when compared

dynamic business areas where the reach set of features have a great added value and bring a lot of benefits. The reach set of SDKs and features is very useful

your IVR system is fairly simple, this will still work well but is rather expensive for those needs. … only recently invested in this platform, so will almost definitely renew. Price point is high! Lots of capabilities within the system along with a multitude &he…

limits or restrictions, you will have to define them yourself and this will cost extra time.

not be used, so I would recommend, in this case, to use another, less expensive platform with fewer features.

Obviously, it is a robust solution for large companies, therefore it is more expensive according to the modules that the customer wants. Also, where the network

Time-consuming to implement Expensive compare to Pure Connect and Pure Cloud … focused on voice channels, it is advisable to not suggest Genesys Engage as its cost will be on the higher size--PureConnect can be recommended there.

and error with different values with very little description for the separate options. Instead of pre-selecting which values would work with the type of

should be improved as well, CCPulse or Pulse isn't efficient for us. License price … Decrease license price Free exam voucher along with business care … Price Product Features Product Usability

that can satisfy most well-known requirements for voice self-service It is a cost-effective IVR platform that will for sure satisfy your business specific

were taken by small vendors and products, primarily because of the high prices. Multimedia, social networks, desktop solutions, and even dialer & callback

non-integrated chat & social solutions - and is key to driving future value through more automation of customer contact and use of intelligence. It also … featureful product we wanted for our long-term ambitions, as well as meeting our cost restrictions. We ended up choosing…

Price Product Features Product Usability Product Reputation Prior Experience with

We will migrate to Genesys Cloud. Genesys Engage on Prem is too expensive on daily basis to run. Moreover innovation is difficult to reach

powerful and can do anything a medium or lager contact needs however the cost is tremendous. It would not be feasible for smaller businesses. It would

The licensing and revenue models are expensive and dated for a cloud economy player. The "one-stop-shop" approach does

technical limitations to integrate with third-party software is one of the key values of the Genesys Engage suite as well as the best practices and experience … market and/or partners EOL features to be replaced at customer or partner cost Relationship between Genesys areas or departments (care, professional services … features most of the time, features compared one by…

of tool are another money sink where Genesys itself is already pretty expensive.