Genesys Multicloud CX (discontinued) Pricing

“Pricing Complexity on delivery Administration cost.”

“Large call centers can definitely reap the value of utilizing Genesys Contact Center Portfolio, even small call centers benefit but it may not easily be cost justified to implement.”

“I would say that Genesys Engage is sometimes on the more expensive side of things but you get what you pay for.”

“But it would be harder to support and may not include some important functions.

I've heard that Cisco products are much more expensive.”

“For small companies with not very complex business rules, many features would not be used, so I would recommend, in this case, to use another, less expensive platform with fewer features.”

“Obviously, it is a robust solution for large companies, therefore it is more expensive according to the modules that the customer wants.”

“The vendor adds an arbitrary percentage to the cost of support each year that is in no way linked to inflation or any other price index.”

“Cost - When I utilized I3 (this could be different now) the cost per agent for small companies is pretty high and hard to justify. … If you don't want to pay for the "ACD" license and will be utilizing hardware phones just be sure to identify all of the call groups scenarios.”

“Well suited based on price and simple functionality for a service centre that does basic interactions.”

“The professional services support, product set and support we had helped us get through a huge migration on time, on a budget more or less and with a fully functional solution at the end of it.”

“Maturity of some features before releasing to the market and/or partners EOL features to be replaced at customer or partner cost Relationship between Genesys areas or departments (care, professional...”