NiCE CXone Pricing

Rating: 8.6 out of 10

Score

8.6 out of 10

NiCE CXone Pricing Plan Options

NiCE CXone has 7 pricing plans(s), starting at $71 and ranges from $71 to $249. Available deployment types include on-premise, saas. Review pricing options and learn more about the product to determine which plan is right for you. A free trial is available for NiCE CXone.

Plans

CXone Mpower Digital Agent

71

per month / per month / per user

Cloud

CXone Mpower Voice Agent

94

per month / per month / per user

Cloud

CXone Mpower Omnichannel Agent

110

per month / per month / per user

Cloud

CXone Mpower Essential Suite

135

per month / per month / per user

Cloud

Cxone Mpower Core Suite

169

per month / per month / per user

Cloud

CXone Mpower Complete Suite

209

per month / per month / per user

Cloud

CXone Mpower Ultimate Suite

249

per month / per month / per user

Cloud

For the latest information on pricing, visit the NiCE CXone official pricing page

Alternatives for NiCE CXone

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare NiCE CXone pricing to the most common alternatives, backed by TrustRadius buyer data.

Genesys Cloud CX

Rating: 8.4 out of 10

Starting at: $75

View pricing details

Amazon Connect

Rating: 8.4 out of 10

Starting at: $0.0025

View pricing details

Talkdesk

Rating: 8.3 out of 10

Starting at: $85

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Support Options for NiCE CXone

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that NiCE CXone offers for its pricing tiers below.

Feature	Free	Paid
Email	Available	Available
Phone	Unavailable	Available
Live Chat	Unavailable	Available
Forum/Community	Unavailable	Available
FAQ/Knowledgebase	Unavailable	Available
Social Media	Unavailable	Available
Video Tutorials / Webinar	Unavailable	Available

What customers say about NiCE CXone pricing

Real feedback from verified users about NiCE CXone's pricing and value

Rating: 3 out of 10

“Where they are not suited is with smaller organizations where the CXone suite would likely be overkill and not worth the cost.”

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Verified User

April 12, 2020Incentivized

Rating: 10 out of 10

“We sved OpEx dollars when porting from POTS to cloud calling We save OpEx on removal of Cisco phones We saved on CapEx cost for renewal of Cisco software and hardware.”

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Verified User

December 31, 2024Incentivized

Rating: 10 out of 10

“The Total Economic Impact study quantifies the cost, benefit, and strategic value of migrating from on-premises contact centers to NICE inContact CXone.”

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Raghvendra Chaudhary

Records Management Analyst at FIS (10,001+ employees, 2 years experience)

November 4, 2021Incentivized

Rating: 8 out of 10

“The price is right and it is really worth it.”

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Verified User

October 18, 2021Incentivized

Rating: 10 out of 10

“Reduced cost of improved customer experience Incremental gross profit Reduced contact center cost.”

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Verified User

October 18, 2020Incentivized

Rating: 7 out of 10

“It has definite value if the price is right and has been pretty ease to use with minimal training on the end user side.”

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Verified User

October 7, 2020Incentivized

Rating: 8 out of 10

“Not having to use a hard phone makes the cost well worth it.”

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Verified User

August 12, 2020Incentivized

Rating: 9 out of 10

“For a small contact center that doesn't have a strong technical team or the budget to use professional services regularly may struggle with getting all the benefits the platform has to offer.”

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Marvin Leininger

Sr Project Manager in Customer Service at Morgan & Morgan (1001-5000 employees, 2 years experience)

October 8, 2020Incentivized

Rating: 1 out of 10

“I get a monthly statement that summarizes all of my phone calls & the cost for each subset of the services.”

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Verified User

October 12, 2021Incentivized

Rating: 10 out of 10

“

Lastly, and I can't believe I haven't stated this already, no yearly maintenance cost and upgrades to deal with! … Elimination of maintenance agreements and hardware upgrades saves us between 500 and 800 thousand dollars annually.”

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ACD Administrator in Information Technology at Contra Costa County (10,001+ employees, 4 years experience)

June 11, 2021Incentivized

Rating: 10 out of 10

“[We've seen a] return on investment because it allows customer to reach us and we earn money on that.”

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Verified User

June 23, 2021Incentivized

Rating: 9 out of 10

“It cuts the cost of having to purchase phones and buy special headsets that work with a phone.”

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Lead Information Specialist at 211info (51-200 employees, 1 year experience)

June 10, 2021Incentivized