Great product, would recommend
March 28, 2018

Great product, would recommend

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with GetFeedback

We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.
  • Link parameters in surveys
  • Clean user interface
  • Easy to export results to Salesforce.
  • More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.
  • Got great data from our merchants that allowed us to adapt our strategies
It definitely has more functions than the other tools out there. I'd recommend them over most any other survey tool besides perhaps some epic one that costs thousands. For the low-cost survey option, this seems to be the best I've seen in the market so far to this date, so yeah.
It would be a great tool for a marketing team just getting off the ground and trying to generate some good feedback. It can also potentially be white-labeled and shared with consumers. It could all still be easily tracked through the URL parameters one can set up with getfeedback's link tool.

GetFeedback Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
8
Question design help
3
Multiple question types
8
Survey logic flexibility
7
Response tracking
9
Data export
6
Standard reports
9
Custom reports
8
Analytics
9
Access controls
10
Compliance
10