Great product, would recommend
March 28, 2018
Great product, would recommend
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with GetFeedback
We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.
- Link parameters in surveys
- Clean user interface
- Easy to export results to Salesforce.
- More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.
- Got great data from our merchants that allowed us to adapt our strategies
It definitely has more functions than the other tools out there. I'd recommend them over most any other survey tool besides perhaps some epic one that costs thousands. For the low-cost survey option, this seems to be the best I've seen in the market so far to this date, so yeah.