Item: GetFeedback
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use GetFeedback sparingly. We originally signed up because of its integration with Salesforce, we were looking for a way to bring survey data into Salesforce automatically. The Salesforce integration works, but we have previously found other applications that meet our needs in a more robust way. We still use GetFeedback from time to time...mainly as a survey tool.

Pros and Cons

Elegant design
Easy to use
Quick to create custom surveys

Salesforce integration options
Survey data presentation
Flexibility with question types

Return on Investment

It helped us get started with Salesforce integrations
It has helped us gather survey data from a variety of sources

Alternatives Considered

FormAssembly

We've actually selected both. FormAssembly gives us much more flexibility from a Salesforce integration perspective...but we like the look and feel of GetFeedback better so we tend to use that when the integration isn't as important.

Other Software Used

Slack, FormAssembly, Squarespace

Likelihood to Recommend

GetFeedback is great when you want to create a quick survey and are ok with exporting the data into an Excel spreadsheet. It is less appropriate when you're trying to do complex things on the backside with the data via a Salesforce integration. We lean towards GetFeedback when we just need the survey to look pretty, but don't need much functionality beyond that.

Looks Nice, Limited Functionality

Software Version

Overall Satisfaction with GetFeedback