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certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
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certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more
pricing could be more reasonable
learn and gain full adoption, but those who do state that they get a lot of value out of the automated notetaking and being able to see all the related account … our market we have set up competitor mentions, different trackers around pricing and economics, and evaluate the supply chain. We haven't yet been able to … We love Gong and our customers like it too. We…
Pricing is not aggressive Better mass updates for users
insights to help learn what is closing deals. We recently implemented 6 value drivers that are the reason customers buy from us. Gong has allowed us to … are brought up so we can go back and see how the customer reacted to those value drivers to see if they are working or…
and tracking key words and phrases that I should be saying to help convey value to customers, build relationships, and advance my deals. I work fully remotely … are doing, what decks they are using, what messaging they're using to sell value, and what questions they are asking…
Those insights allowed us to train for future calls and provide deeper value to prospects after demos. … working in the background to help me learn and review customer info. Gong is expensive but gets the job it promises done.
to use, and was quickly adopted by the users in the organization that saw value in it. Very minimal training was required. The Gong plug-in in Outlook was
say it helps me with trends, but it does help me identify buzzwords, when pricing is necessary, and partners that my customers are leveraging. Gong.io is
sometimes the playback file doesn't work, but it is rare price can be expensive occasionally it gets the words wrong on the transcript … the team. It is a really great tool and I highly recommend it. If you can afford it I believe it has a very high ROI.
to seasoned professionals and how they handled discovery calls, demos, pricing discussions, etc. It is also helpful for me if I do not have time to write
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concerned with price right now from the Increased conversation within the first calls, so now we have been able to roll out a better pricing structure to … what the call was about. It can analyze and tell if we talked a lot about price or product functions. Good to rewatch…
cases that the company needed, and on top of that from what I heard, the pricing was more in line with what the company was willing to spend. Customer
otherwise, the price could be too high. Very good sales content published regularly, useful to train teams in best practices. Be mindful of prices for smaller … smaller clients that can not probably afford the prices charged. Not suitable if you are looking for sales management software, the deal alerts are not yet … Pipeline management, why wo…
the customer which is extremely important as it's a part of our company values.
It is easy to use, adopt and install. Well worth the price, which was budget friendly. Easy for the users to immediately access and
Gong helps us identify when deals are closed and how often we talk about pricing; it allows us to see successful and unsuccessful conversations and learn
Helps uncover aspects of a call with trigger words, such as fillers, pricing, budget, etc.
being said, it allows you to modify the meeting notes so it does bring you value. … The insights that the product gives us about past meeting does bring us value and help us get informatio…
happening. Within these calls, we pull out highlights and insights around pricing, different subscription levels, as well as deal blockers and then provide
insights that have allowed us to create detailed follow-ups, proposals, and value propositions which have really given us the upper hand and advantage when
is having a low volume of conversations with customers, Gong will bring value.
which is something that it does particularly well. I also find a lot of value from it in professional services, as it gives us the ability to quickly share … I am not on a sales team, so I gain less value from the AI insights element of Gong. I do appreciate how certain…
capability is less relevant to my usage. I believe it provides the needed value to our sales team based on discussions I had with some sales leaders.