Overall Satisfaction with Gong
Table stakes visibility for deals for sales management, ops, and leadership. Creating alignment and visibility to promote team selling. New hire onboarding. Coaching and feedback for all roles - sales, cs, SDR, product, and others. Change management and enablement for new messaging, and deal/market strategy. Company alignment and at-scale learning.
- Deal visibility - all in one place
- Calls sharing
- Integration with lesser used CRM's like HubSpot
- Calendar syncing for calls scheduled by external parties
Highly usable and intuitive for reps. Limited lift to get maximum value. Almost no administrative requirements to have it up and running and get the base level value. Very useful in-app tips, and robust learning and onboarding tools and community. Very intuitive interface for an end-users and admins with regular improvements/tweaks.
Not enough closed deal data to provide much actionable insight. Would love to get this value, but as an enterprise sales shop, we have low-volume high-value deals that take a long time to close. Haven't been able to see the promise of Gong delivered yet due to this.
Better for revenue tracking, stronger deal board. Far superior sales experience as a buyer. Chorus was recently acquired by zooming which doesn't inspire much confidence in the chorus as a standalone offering. The tools ecosystem continues to become more bizarre, but gong's focus has remained really clear to me in this space.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
Did implementation of Gong go as expected?
Would you buy Gong again?
Team selling - looping others into deals and quickly bringing them up to speed. Deal review calls or rep manager 1-on-1s to reduce table stakes convos and anecdotes. Not great for a complete picture of customer engagement but I've seen many integrations in a short time that suggests this is being amended.