Google Business Profile Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for Google Business Profile are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Cost-effective Solution: Many users appreciate that Google My Business is a free tool, providing businesses with a cost-effective solution for their needs. The platform's no-cost nature makes it an attractive and budget-friendly option for companies looking to enhance their online presence without incurring additional expenses.

User-Friendly Interface: Reviewers consistently mention the ease of navigating Google My Business due to its user-friendly interface. With minimal effort required from users, setting up and managing business listings becomes a straightforward task, contributing to a positive user experience.

Enhanced Visibility: A significant number of users have reported that Google My Business effectively boosts website traffic, leading to improved visibility and awareness among potential customers. This increased exposure helps businesses stand out in competitive markets and reach a wider audience online.

Reviews

48 Reviews

How Google Business Profile Helps Businesses

Rating: 9 out of 10

Incentivized

February 6, 2026

Use Cases and Deployment Scope

We use Google Business Profile for our clients who need customers and clients to be able to find their businesses. It is easy to keep update the address if a customer has to move. We also use them for customer reviews. Our clients promote these reviews on their websites. It is easy for people to leave a review for a business.

Pros

Reviews
Help customers find the business
Keep the address updated

Cons

Having to manually move the pin when a customer moves

Likelihood to Recommend

Google Business Profile is well-suited for brick-and-mortar businesses who need a way for customers or clients to find their business and get directions. It is also well-suited for businesses who want to have customers and clients give reviews for their business. It is an easy way for others to find reviews and it is easy to promote them.

Sue Lattea

Internet Marketing Manager in Marketing at ODEA (1-10 employees)

Vetted Review

7 years of experience

Verified on LinkedIn

Increased company visibility & easy to use!

Rating: 10 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

We utilize Google Business Profile for displaying new items on the web that may not be as visible on our physical website or, are a variation of a more popular item. That in turn brings in more visibility / sales to accessory type items (ex, a replacement rubber strap for a respirator mask).

Pros

I appreciate how you can select your amenities and customize your profile to stand out in a unique manner
it's super easy to add new products / post updates about your business
The use of pictures is helpful for our customers, we're at the end of a industrial park and it can be tricky to find the front of our office at times. Customers have mentioned our business profile pictures helped them locate us!

Cons

I don't love the new login, instead of prompting the user to login with your gmail credentials, you now just look up your business name and it logs you in instantly if you are logged into google already. - This is nice but, also feels less secure in a way.
I think the ads are a bit upfront and pushy but, nowadays what platform isn't.
I really don't have any other complaints regarding, Google Business Profile has been very helpful in growing our online presence.

Likelihood to Recommend

If you have a business, big or small, there is simply no reason to not have a google business profile. - It brings visibility to your business and allows your customers or potential customers to get a feel for your business & what you have to offer. For example, our company specializes in PPE (lots of people think gloves, glasses & respirators) but, we have much more than that such as electrolyte drink mixes, led flare lights, & traffic cones.

Ryan Olsen

Sales / Marketing / AR in Marketing at OLSEN SAFETY EQUIPMENT (1-10 employees)

Vetted Review

2 years of experience

Satisfied User

Rating: 10 out of 10

Incentivized

May 3, 2022

Use Cases and Deployment Scope

We use Google Business profile to update people with our hours, and make sure all our locations are well posted. We also solicit many reviews on our profile.

Pros

updated business hours
reviews
photos

Cons

I'm extremely happy with all features

Likelihood to Recommend

I always ask our clients to check out our profile so they have all info they need about us. I also like that people as questions on google.

Verified User

Account Manager in Marketing (5001-10,000 employees)

Vetted Review

4 years of experience

Google My business: list your business

Rating: 9 out of 10

Incentivized

November 12, 2021

Use Cases and Deployment Scope

Google My Business helps for the purpose of marketing. If your company is small or big one of the most essential tools to survive in this digital market is a digital marketing and at the initial level Google My Business totally helps you to reach out to customers who search for your service. you can make a page in it, manage a business, and so on.

Pros

Digital marketing
Presence in google maps listing
It's free to use
Analytics

Cons

Analytics
Maps listing
Customer service

Likelihood to Recommend

It is very appropriate in marketing especially for listing it, it is free to use, easy to use, has analytics inside the app or the website, it's easy to predict the area of service for our product, we can contact the customer who messages us or have a chat with us, give importance to rating system I didn't catch any less appropriate as it is free to use and user friendly it will always be appropriative and more improving.

SHASHANK MASRAM

Business Owner in Customer Service at Tiffin & Mess (1-10 employees)

Vetted Review

5 years of experience

View profile

get your business seen online

Rating: 9 out of 10

Incentivized

July 14, 2021

Use Cases and Deployment Scope

We use Google My Business to create a listing online for our company. It shows our website, phone number, hours, etc. for anybody searching for us. It is an easy way for users to learn more about our company quickly.

Pros

It is very easy to use and does not take long to set up.
It is a free tool.
Generates clicks to your website and calls.

Cons

Could have more customization and ability to provide more information beyond hours, phone number, etc.

Likelihood to Recommend

Any business should use Google My Business because it helps generate traffic and phone numbers.

Verified User

Professional in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Get noticed online

Rating: 10 out of 10

Incentivized

July 13, 2021

Use Cases and Deployment Scope

We use Google My Business to show up online when people search about us. Because our brand name is also a term that people are searching regularly, it helps us to be identified as a business by showing up directly in the search engine and having our website and phone number accessible.

Pros

Google My Business is free so this is a huge positive.
Without any effort, it displays all of the important information to everyone right away.
It is easy to customize and edit.

Cons

The reviews function is great but you do not have much control over what gets posted and it can be incorrect or competitors can post about you.
More customization options for the fields that are displayed in the listing.

Likelihood to Recommend

Every business should have a Google My Business listing. It is free and it can only provide benefit.

Verified User

Contributor in Sales (11-50 employees)

Vetted Review

2 years of experience

Google My Business is a free tool for generating traffic and calls

Rating: 9 out of 10

Incentivized

July 5, 2021

Use Cases and Deployment Scope

We use Google My Business as a place to be able to list our website and information as well as our hours and our contact information. Our whole organization uses it, though we do not update it too often, only when there is additional information for us to add. It solves a problem of making our contact information and website URL easier to find and access.

Pros

Shows analytics each month
Easy to access and edit and make customizations
Software is intuitive and easy to use

Cons

I wish you could be able to edit and add more information other than what is there
Be able to determine or see what pages your listing is on
Drive more traffic and calls, maybe paid version

Likelihood to Recommend

Google My Business is really a necessity for any business, even if you are online.

Verified User

Strategist in Marketing (11-50 employees)

Vetted Review

1 year of experience

Get discovered in search engines

Rating: 9 out of 10

Incentivized

June 29, 2021

Use Cases and Deployment Scope

Google My Business is a great tool for getting your brand out there online. It has helped us be featured in the search engine and display information about ourselves. It has helped us generate traffic, and also display our contact information so people can reach out to us.

Pros

Google My Business helps us generate traffic
It generates awareness for our website
Helps readers learn about our organization
Shows up in search engines so we can be visible to individuals who are searching for us

Cons

It could be more customizable.
It could provide more information for the user.
The interface is definitely easy to use.
customer support could be improved a bit

Likelihood to Recommend

Google My Business is well suited for pretty much any business. You can list your business and show up in the search engines. It helps you show up in search engines and be able to generate some traffic and some calls as well.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

Get discovered on Google with a Free Listing

Rating: 9 out of 10

Incentivized

June 24, 2021

Use Cases and Deployment Scope

Google My Business essentially allows you to get a listing on Google for free. It helps you to show up in search engines, generate traffic, and overall make more people aware of your business.

Pros

I like that it is linked with Google Maps, though this is a benefit from the user perspective because it makes locating the businesses easily.
A great strength is that it is free to sign up for and create a listing.
Allows you to set hours, have a call button, website link, etc.

Cons

Sometimes when they make updates I do not see the option to update within the software.
Customer support is almost nonexistent.
Some spam comes through because of the listing.

Likelihood to Recommend

I would definitely recommend this product for anyone who has a business because it allows you to get a free listing.

Verified User

Strategist in Social Media (11-50 employees)

Vetted Review

4 years of experience

Google My Business is free and excellent!

Rating: 9 out of 10

Incentivized

June 15, 2021

Use Cases and Deployment Scope

Google My Business is a great tool for creating a listing to show up on Google. Many businesses use it and it can help you expose your business further as well as generate traffic to the website.

Pros

It helps generate traffic to your website.
Gets you exposure within Google
Easy to set up and use/edit

Cons

I wish it had more functionality or custom details that you could input into the interface.
No customization options
Hard to choose when it shows up

Likelihood to Recommend

Any business should probably create a Google My Business profile because it is free and can help generate awareness and traffic.

Verified User

Administrative Assistant in Marketing (11-50 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Increased company visibility & easy to use!

Rating: 10 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

Pros

I appreciate how you can select your amenities and customize your profile to stand out in a unique manner
it's super easy to add new products / post updates about your business
The use of pictures is helpful for our customers, we're at the end of a industrial park and it can be tricky to find the front of our office at times. Customers have mentioned our business profile pictures helped them locate us!

Cons

I don't love the new login, instead of prompting the user to login with your gmail credentials, you now just look up your business name and it logs you in instantly if you are logged into google already. - This is nice but, also feels less secure in a way.
I think the ads are a bit upfront and pushy but, nowadays what platform isn't.
I really don't have any other complaints regarding, Google Business Profile has been very helpful in growing our online presence.

Likelihood to Recommend

Ryan Olsen

Sales / Marketing / AR in Marketing at OLSEN SAFETY EQUIPMENT (1-10 employees)

Vetted Review

2 years of experience