GoTo Connect

According to TrustRadius reviews, GoTo Connect is primarily used as a unified communications platform that serves as the main phone or VOIP system for businesses. Reviewers highlight its benefits in streamlining communication for distributed and multi-location teams by combining calls, video meetings, and messaging into a single hub. Key use cases include comprehensive call management with features like programmable routing and call recording, mobile accessibility that allows employees to stay connected via their cell phones, and centralized administration for businesses with multiple branches or call centers. Benefits frequently mentioned are improved team collaboration, enhanced client accessibility, and ease of use.

Based on TrustRadius reviews, users utilize GoTo Connect as their primary VoIP phone system, often replacing previous solutions. Reviewers praise its unified communications capabilities, which bring together voice calls, texting, video meetings, and chat into a single platform. The system is described as easy to use and administer, with features like a simple dashboard and straightforward call routing. Many reviews highlight GoTo Connect's effectiveness in supporting remote and hybrid teams, enabling collaboration and connectivity for distributed workforces through its desktop and mobile apps. Specific features like call recording are also mentioned as being particularly useful for business operations.

Based on TrustRadius reviews, GoTo Connect is a versatile communication system well-suited for various business types, including small businesses, professional services firms, and companies with remote employees. Reviewers highlight its function as a unified platform that combines phone, video meetings, and messaging, which simplifies communications and management. The system is described as easy to deploy and administer, even for businesses with limited IT support. Its robust support for mobile and remote work, along with features for call routing and management, make it a strong choice for companies looking to modernize their phone system and improve accessibility for both clients and staff.

According to TrustRadius reviews, GoTo Connect's mobile app is highly valued by professionals who work remotely or travel frequently between client sites. Reviewers state the app allows them to stay connected and manage client communications efficiently while away from their desks. Key benefits mentioned include the ability to make and receive work calls on a personal device without revealing a private number, seamless call transfers between desktop and mobile, and access to unified communication features like video meetings and texting. The app is frequently described as essential for mobile staff, helping ensure business continuity and preventing missed calls.

According to TrustRadius reviews, GoTo Connect is a unified communications platform that consolidates phone calls, video meetings, team messaging, and fax into a single system. Reviewers praise its robust call management features, including call routing and auto-attendant, and highlight the quality of its customer support. Some users note that it is a fully featured VoIP system similar to competitors like RingCentral or 8x8, and report significant cost savings by switching from on-premise hardware or other providers. While the platform is valued for its ease of administration and CRM integration, some reviewers point to areas for improvement, such as the desire for broader phone hardware support and more detailed reporting capabilities.

According to TrustRadius reviews, GoTo Connect is a reliable business phone system. Reviewers frequently praise its consistent and high-quality call performance, with few dropped connections. The system is also noted for its excellent uptime, with one user contrasting the infrequency of outages with their previous platform. Many have successfully used GoTo Connect to replace legacy PBX systems, finding it solves their phone system problems and is easy to deploy and manage without specialized expertise. While some reviewers use other platforms for video meetings, they rely on GoTo Connect as their primary source for phone and messaging communications.

Based on TrustRadius reviews, GoTo Connect is a VoIP phone system with several technical capabilities for business communication. Reviewers use the platform for calls, text messages, voicemails, and faxes. Some deploy it for contact centers and across multiple locations, highlighting its redundancy. A specific technical feature mentioned by reviewers is programmable call routing. While some use its messaging features, others state they use it exclusively for phone functions and not for meetings.

According to TrustRadius reviews, the GoTo Connect admin portal is highly regarded for its ease of use and straightforward system management. Reviewers frequently describe the portal as user-friendly and intuitive, simplifying tasks like setting up new users, managing devices, and editing call flows with a drag-and-drop editor. Some users with experience on other platforms state that GoTo Connect has been the easiest to maintain. The admin tool is also credited with enabling fast onboarding and quick system setup. While the overall experience is positive, one reviewer noted that navigating settings for special business hours could be easier.

While TrustRadius reviews do not discuss the specifics of a free trial or demo for GoTo Connect, they offer valuable insights into its real-world applications. Reviewers consistently report using GoTo Connect as their primary phone and VoIP system for both internal and external communications. The platform is also utilized for contact center operations, faxing, and meetings.

According to TrustRadius reviews, GoTo Connect can lead to significant cost savings compared to traditional phone systems. Reviewers highlight savings from eliminating the need for physical desk phones, other hardware, and external IT contractors for phone management. This reduction in operational overhead can save thousands of dollars annually. However, one reviewer points out that the total cost can become high for a small business if extra features are added to the base service. Overall, users report saving money by switching from their previous or conventional phone systems.

Based on TrustRadius reviews, GoTo Connect offers both mobile and desktop applications to support various work styles. Reviewers frequently praise the mobile app, describing it as a significant benefit for remote and on-the-go staff. It allows employees to receive business calls on their personal cell phones. The desktop client is also used by staff working from home. For the specific task of joining calls, reviewers note that both the mobile and desktop apps make it easy. However, one reviewer found the mobile app's interface to be confusing and cluttered.

While TrustRadius reviews do not detail the specific steps for requesting a quote, they do provide context for buyers considering a purchase. One reviewer notes that their organization was able to procure GoTo Connect directly, which cut out an IT vendor acting as a middleman. Reviewers use the product as a company-wide phone system across multiple locations and for both internal collaboration and client calls. The platform is also praised for its ability to provide a solid experience for remote and hybrid workforces. For post-purchase support, customer service is available to help with any issues that arise.

According to TrustRadius reviews, GoTo Connect provides a softphone application for both desktop and mobile devices, which users employ alongside traditional deskphones. Reviewers focus on productivity benefits such as the ease of joining calls through these apps and the flexibility of accessing the system from multiple devices. Reviewers also discuss specific softphone functions, such as managing voice recordings.

While TrustRadius reviews do not detail specific pricing tiers, they do provide insight into the structure of the GoTo Connect offering. Reviewers describe using GoTo Connect as a comprehensive phone system for their entire company, sometimes across multiple locations. The service is used for core communication functions like phone calls, SMS, and fax. Some reviewers also note that additional features, such as meeting software, are included with the phone system, indicating a bundled service structure.

According to TrustRadius reviews, users access GoTo Connect features through a mobile app. Reviewers state that the GoTo Connect app can be used on personal cell phones, allowing employees to receive calls to their own work phone number. The platform is used for various phone communications, including calls, text messages, and voicemails.

According to TrustRadius reviews, users employ GoTo Connect for remote work, with many staff members using it on their laptops or desktop computers. Reviewers indicate a primary use case is for phone calls, and suggest that users may not be fully aware of all included features, such as the meeting software. One reviewer notes that the app interface can be confusing and cluttered, which is a consideration when navigating the application.