GoTo Connect FAQ Detail

“I love that everything—phones, video meetings, and team messaging—is in one place, with a single admin portal that makes managing it all feel straightforward instead of overwhelming.”

“This product mainly solves the core challenge of fragmented communication. I mainly use it for team calls, client meetings, internal chat, and managing incoming support inquiries. It helps our team to stay connected, manage calls efficiently, and collaborate.”

“Handling customer calls, internal escalations, and quick troubleshooting sessions is much easier with everything in a single system. The interface is clean and call quality remains stable even during heavy support hours.”

“So we do like the unified system for messaging, fax, and call reports, as well as the mobile and desktop apps.”

“We use a lot of the call routing features and receptionist features.”

“we use to make and receive calls, work remotely if needed and the ability to park calls so we can do a warm transfer to a coworker first. we also like the work flow for lunch and after hours and the ability to change the phone scheduled remotely if something comes up. also call filtering to block numbers.”

“Primary call center, we love the auto attendant, there is also tons of options for add on.”

“Routing calls between departments is easily accomplished and with the purchase of the very affordable Yealink phones, we have been able to customize each users phones to their specific roles.”

“pbx works great and the new management tool is east to use. We use GoTo Connect for phone system and texting. Support is great as well.”

“Support always eager to help with customizing configurations and call flow.”

“Customer service is the best. You don't need to be a programmer to install the phones and program them; you just need to give them a call to guide you in the right direction.”

“Saved thousands by getting rid of in-house IP phone hardware/switches. Now everything is on the cloud. Just plug in a phone and you are up and running.”

“Saved us thousands by switching from Mitel”

“GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics.”

“It is great with all the flexible and routing all the phone calls. It also works great with our CRM system to track the phone calls and text messages. It has great admin side to see what all is going on with the system. It helps us get our calls answered.”

“They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone”

“Get user reports on AA option selections - we have a dial plan, with an auto-attendant that has multiple options. Sometimes, we want to pull a report of the users who are selecting a particular option but there is no simple way to pull such a report”